North Country Ford Lincoln

Not very happy right now with North Country Ford Last September I discovered my heat was not working in my 2013 Edge. I brought it to service and they had to reprogram the computer system. It worked Last September I discovered my heat was not working in my 2013 Edge. I brought it to service and they had to reprogram the computer system. It worked fine the rest of the winter. A couple of weeks ago; after running my air conditioning all summer, I discovered that my heat was not working again. I called for a service appointment and the soonest they could get my Edge in for service was 2 weeks out. Today when I brought my Edge in to the service department they informed me it was not the program this time but a particular part had stopped working and they would have to replace it. Living in Minnesota, I will need my heat. The part that upset me was: my warranty expired at 36,000 miles, my car had 36,728 miles on it. More then likely when I called in for service I was under my 36,000 miles, but because I had to wait the 2 weeks to get in, my service call cost me $238.20. Christine Schulze was very nice, and polite, in no way do I blame her , she was just doing her job. More

Quick Service! I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I sai I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I said I would wait. I arrived at the scheduled time, but also asked if they could complete tire rotation. ( I didn't realize it was part of the tune-up.) Either way-they were done in less than an hour, everything was done, AND they realized I had a QuickLane free oil change. SCORE! Thanks much! More

Service Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happen Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happening and explained to me what was done. I would ask for him the next time I need service. Thanks, North Country Ford Kenneth Lowell Parrish More

Super friendly people! I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and got me a deal that I was very happy with. Brandi knows her Auto Armor stuff and educated me on the reasons to change my mind about the protection package; Roger in Finance was simply delightful to work with. Everyone was friendly and welcoming. The free initial oil change and the Holiday gas cards are really great perks too. Super clean dealership. Loved my entire experience. I'd give them an 11 on a scale of 1-10! And I totally love my new Ford Edge! More

Didn't get what was scheduled Called and booked a full synthetic and tire rotation. Waited 70 minutes to get the oil changed and tire rotation, then found out that they put in a B Called and booked a full synthetic and tire rotation. Waited 70 minutes to get the oil changed and tire rotation, then found out that they put in a Blended oil and didn't rotate the tires. The person that took the appointment only entered the words "Oil changed". They then proceeded to tell me it was my fault, because I should of told them when I dropped the car of that I wanted a full synthetic oil change and tires rotation. More

Throttle Body Issue from previous recall I had to take my Escape in AGAIN for the throttle body problem. I came there very frustrated and angry. Thanks Jack Hackman for making me feel like I had to take my Escape in AGAIN for the throttle body problem. I came there very frustrated and angry. Thanks Jack Hackman for making me feel like my opinion mattered, left feeling confident that the problem would be fixed!!! Service Dept replaced the part and helped restore my faith in owning a Ford!! Thank you Ford for doing the right thing by replacing it at no cost to the customer. More

Awesome customer service This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my nex This is my second vehicle that I purchased from North Country Ford Lincoln. Geoffrey Knapp made the whole process easy. I will definitely make my next vehicle purchase from North Country Ford Lincoln. More

Great Service With A Smile! I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all o I had to bring my vehicle in for a couple of recalls, and the 2 people who helped me were fantastic! Both were friendly and helpful and answered all of my questions. I would certainly recommend this dealership! More

Phone Call to Schedule Service After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer servi After getting several notices to write I review, I decided I should. I am writing just to make the dealership aware of flaws in policy/customer service on the service side of their business. I called the dealership after my car had 4 warranty repairs on coils in my engine shorting out, causing my car to immediately shut down in the middle of the road. I called and was told I would not get an appointment for 2 weeks. I explained that I didn't feel safe in my car and was told I should be able to work out getting my car checked with him. He said we are really busy and unless there is a light on now I will have to pay for diagnostics to be done on my car. I said this doesn't make sense that I have to put myself in danger and wait for the light to come back on because that is when my car shuts down. He insisted that this was policy and I reluctantly scheduled my appointment for 2 weeks. I said I would need a loaner at the time of service and he said that he didn't have a fleet of loaner vehicles and could not promise me a vehicle. (A loaner is part of the original warranty when you get service done.) I said well I guess we will see at the time of service. No apology or concern for my safety was ever expressed. I went out on a limb and just drove to a dealer close to me and had an entirely different experience. I had not appointment and they took my car right away apologizing and commented on how calm I was given what was happening. They gave me a loaner without me asking and kept my car for a week explaining they fixed it, but wanted to test drive it throughout the week to make certain. I did not have to pay for this service. They also called me 2 days after I picked up my car to ask me how I was doing. That is customer service! I hope this review helps future customers get better service. More

Tire rotation Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very g Made an appointment by phone. Its more personal than e-mail and easier to do. Time was set up and it only took about 20 minutes and I was done. Very good service. More