North Country Ford Lincoln

Frustrated with another dealer Called about work needed the gave me cost and that was what it was in the end people are friendly and work was done faster than expect. Nice to have a Called about work needed the gave me cost and that was what it was in the end people are friendly and work was done faster than expect. Nice to have a quiet care again. More

Check your coupon I had an oil change and tire rotation today. It was good overall, but I was disappointed that the coupon I had printed to bring in for 39.99 was not g I had an oil change and tire rotation today. It was good overall, but I was disappointed that the coupon I had printed to bring in for 39.99 was not good for my Escape, and I was charged more for my work. You might phone before you go to make sure the coupons they send are good for your vehicle. More

Great customer service and positive attitudes. I had a good experience buying my first vehicle here. Zach Thompson who was my sales representative had a great attitude and does an excellent job of I had a good experience buying my first vehicle here. Zach Thompson who was my sales representative had a great attitude and does an excellent job of satisfying his customers. More

Oil change Took the car in today for an oil change, did not even call for an appointment. Got right in though! Service was excellent as always and even got my ca Took the car in today for an oil change, did not even call for an appointment. Got right in though! Service was excellent as always and even got my car washed as a courtesy - WOW. More

Amazing dealership, didn't feel pressured at all. I can't begin to speak any higher of the sales team of this dealership. From the moment we stepped onto the lot, to the moment we left. I never felt p I can't begin to speak any higher of the sales team of this dealership. From the moment we stepped onto the lot, to the moment we left. I never felt pressured into buying a car, everything was handled with a nonchalant approach "feel free" and "take your time" were key phrases. Our salesmen Dave Niemi handled my situation like a true professional, doing all he could to make my experience enjoyable. As well as the wonderful work in the finance department, I honestly wish I could remember her name, BUT, the boast about her 30 years of making people happy truly did shine. On top of it all I walked away with my dream car (2014 Mustang), I couldn't be happier with the results. I can't shout this dealerships professional approach to making things happen any louder if I tried (in text format anyways). If anyone I know is ever looking for a new or used car. I'll definitely try to talk them into going to North County Ford. More

Pleasant Service Experience ! I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Pro I made a service appointment over the phone four days in advance for throttle control (wrench light came on), and for a Customer Satisfaction Program #14M03. I arrived at the dealership about an hour early and talked with another service representative who helped correct the work order that was previously written up. I mentioned that the car never did stall. I could only get 20 mph out of it to limp home, and that the rear lights were not out, but did not illuminate the same. Both were taken care of under Ford Programs. The third item discussed was whether or not to change the transmission fluid at 84,ooo miles or hold off until the 100,000 fluid specks time to change. After much discussion about fluid color, the difference between todays fluids and fluids of the past, I opted to change the fluid at this time. All was completed in the day and I was very pleased with ALL the employees I came in contact with. I had an overall great experience at this dealership with this service appointment. Satisfied Customer More

Bad deal into a Good One I had a bad car that was breaking down again and I was bringing it in for repair when I asked if they could do better for me. They did; they got me ou I had a bad car that was breaking down again and I was bringing it in for repair when I asked if they could do better for me. They did; they got me out of a bad relationship with the old car and bank and put me in a new 2015 Ford Fusion with a great payment plan. Awsome! More

The work was done well, but the communication... meh I brought my 2013 fusion hybrid in for service this past week because the check engine light was on. When the light turned on, I immediately called No I brought my 2013 fusion hybrid in for service this past week because the check engine light was on. When the light turned on, I immediately called North Country and was able to set up an appointment for the following morning. I dropped off my car that evening, for them to work on in the morning. I expected that after the trouble code was checked, that I would be contacted and informed of what the issue was. Instead, 4 hours after my appointment time, I had to call them and they told me that the repairs were almost done and that I would be contacted shortly with a breakdown of the repairs. 5 hours later I FINALLY got a call telling me that my car was ready to be picked up. The repairs were done well, everything was under warranty so there was no charge, and the service I got at the dealership was great. But when I drop of my car to have a trouble light checked, and did not authorize any particular repair (which admittedly I would have authorized if they called me), I expect some sort of communication other than a call 9 hours later telling me that it is done. More

New Superduty We wre looking for a superduty because Ford wouldn't produce the 150 that I had ordered until late fall which wouldn't allow us to go on the trip we h We wre looking for a superduty because Ford wouldn't produce the 150 that I had ordered until late fall which wouldn't allow us to go on the trip we had planned. We found two in Fargo and since it was a Luther dealership Northcountry was able to access those. I went in with my minimum list of things we wanted ,they came back and said they had one the lot . WE had our new thuck within an hour. Great job to all that made tis happen, Barry was a great help and salesman. More

GREAT SERVICE I went in for my normal oil change and tire rotation. The service went exactly as scheduled and was done on time. Tony Napoli did a great job of k I went in for my normal oil change and tire rotation. The service went exactly as scheduled and was done on time. Tony Napoli did a great job of keeping me updated and Kelly Casper had everything waiting for me when my appointment was done. Excellent service all around. More