North Country Ford Lincoln

Always professional I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experienc I love my Ford Taurus and have had great service from North County. Prompt, courteous and very helpful. Always service with a smile. A great experience from Sales with Bill Fannon and the service team. More

Friendly, Fast & Fantastic! I didn't have an appointment set up, they got me right in, dropped me off at AMC Showplace, offered to pick me up after the movie, and washed my truck I didn't have an appointment set up, they got me right in, dropped me off at AMC Showplace, offered to pick me up after the movie, and washed my truck. It can't get any better than that. I truly appreciated the excellent service I receive whenever I stop at North Country Ford in Coon Rapids. Tom Reil and Brett Radde have always been available to answer any questions outside of the service department. More

Fast, friendly, professional! This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every This was the best experience I have ever had with customer service, anywhere! Even though Dave Christopher was very busy, he still made me (and every person there) feel like their car was the most important on his list, and he was incredibly fast, friendly, and professional! More

Always pleasant and helpful I have been buying new vehicles from North Country Ford for over 20 years. I have been working with Dave Christopher in Service on a few issues since I have been buying new vehicles from North Country Ford for over 20 years. I have been working with Dave Christopher in Service on a few issues since purchasing my 2012 Ford Edge. He has ALWAYS gone beyond the scope of excellent customer service, and has always made sure that my concerns and needs have been taken care of in a very timely manner. More

Recall service work I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while drivin I had a recall item on my vehicle and the this dealership took care of it. I also asked about some rust spots and a noise I was hearing while driving. Denny polished out the rusts spots and told me where could pick up the polish to finish any other spots. I couldn't believe it was that easy! Dave was very thorough in his explanation when asked what was all done. Oh I told the receptionist what I was there for and asked where I was supposed to go, what door I was supposed to go to, she looked at me dumbfounded and said to just walk over there and they'll tell you what to do. There are a lot of garage service doors there and for this being the fist time there I had no idea where to go. Over all - excellent place to go and I would highly recommend this dealership (just don't anticipate the receptionist to really help you out) More

WILL NEVER EVEBUY A FORD OR ANY VEHICLE FROM YOUR DEALERHSIP TIME TO TAKE CUSTOMER SERVICE LESSONS! Your service reps refused to believe issues/problems we were experiencing with your new vehicle. After 15 mon TIME TO TAKE CUSTOMER SERVICE LESSONS! Your service reps refused to believe issues/problems we were experiencing with your new vehicle. After 15 months Service did FINALLY determine we had a transmission issue. Parts for our 2013 Focus were ordered and we were told it would take a month for it to arrive. When the part did arrive we were told we had to wait over 2 weeks because their were numerous vehicles ahead of us. Sales Rep was of no assistance except to remark he would be able to help with a trade in!!! When trying to contact your Service Department we were on hold 6 minutes; however your front desk employees did make every effort to get us in touch with the service and they were courteous and helpful. More

I am a Ford Gal now They say when you find that special vehicle you know it is the one. Top that off with a special dealership, a great sales man and your car buying exp They say when you find that special vehicle you know it is the one. Top that off with a special dealership, a great sales man and your car buying experience is great. I think I will be owning Fords from now on. I think my new dealership to buy, service and be a Ford Gal is North Country Ford !!!! More

Impossible to get help or follow up Staff is either over or not interested in customer service wait times on the phone are unbelievable. When i did talk with someone in the service depar Staff is either over or not interested in customer service wait times on the phone are unbelievable. When i did talk with someone in the service department they were friendly just terrbily hard to actually get someone. More

Unsatisfied I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the doo I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the door and that the part would be delivered in an hour. 2 hours later I was informed that the wrong part was delivered and only half of the job was able to be completed. I understand these things occasionally happen and I agreed to bring it back when the correct part arrives. Upon inspecting my vehicle prior to driving off the lot, I noticed a 1 inch tear in my door cover panel (vinyl). This car is in pristine shape and I know every detail of it inside and out. This incident undoubtedly occurred in the shop. I immediately notified the Service Supervisor who told me it will be fixed when I come back next week. I will write a follow up review upon completion of both repairs. So far I am not satisfied with this dealership. More

100% Satisfied I purchased my 2014 Ford Fusion from Steve Graves, and I could not have had a better sales person! Steve listened to ALL my needs, and found the perfe I purchased my 2014 Ford Fusion from Steve Graves, and I could not have had a better sales person! Steve listened to ALL my needs, and found the perfect car for me! He was very pleasant to work with. More