North Country Ford Lincoln - Service Center

I was able to move an appointment up to a new time when I needed to cancel a previous time slot. The staff greeted me with a smile and a welcome, and provided a hot cup of coffee for my morning appointment. needed to cancel a previous time slot. The staff greeted me with a smile and a welcome, and provided a hot cup of coffee for my morning appointment. Service was completed quickly and effectively. The bill was less then the quote over the phone. A pleasant surprise. More

I had a bad experience prior to this visit where I unecessarily had to wait a long time for my service but this visit definitely made up for it. Tim helped me get in touch with Luther Auto Glass to g unecessarily had to wait a long time for my service but this visit definitely made up for it. Tim helped me get in touch with Luther Auto Glass to get my window chip fixed right away. They were awesome as well with dealing with my insurance. I had someone pick me up since it was going to be awhile and when I came back Tim greeted me by name and said he can bring the car around. It was right on time and felt that Tim really knew what was going on with my car. After a poor experience the last time I was there, this reaffirmed that North Country was a great place to keep coming to even now that I am out of warranty. I bought my last 2 cars here and my in-laws have been coming here for decades. They will take care of what you need and most people there are respectful of your time and cost that things are. More

What a great service shop! AS soon as I got out of my car a representative met me, knew my name, and immediately initiated the service work. It was just lube, oil, and filter but it was done quickly, correct a representative met me, knew my name, and immediately initiated the service work. It was just lube, oil, and filter but it was done quickly, correctly, and I was back on my way in a ver short time. The wireless Internet worked well and the comfort level of the waiting area is good. Good job by all! Highly recommended. More

I was completely satisfied with this service visit. My auto start feature I added on to my 2010 F150 Crew Cab was working inconsistently making fixing the problem difficult. I had to return for a second auto start feature I added on to my 2010 F150 Crew Cab was working inconsistently making fixing the problem difficult. I had to return for a second visit and the problem was fixed. Thanks for the great work. Going an extra mile when a customer is having a real problem that is not easily identifiable satisfied me. Thanks. Michael R. Chies More

We have been loyal customers of North Country Ford for abouot 10 years now. We met Dee Coghill on our first visit and will deal with him forever. We are on our 6th lease and contimplating a purchase soon. abouot 10 years now. We met Dee Coghill on our first visit and will deal with him forever. We are on our 6th lease and contimplating a purchase soon. We have all of our service done there and don't have to worry or question what they do. You have a dedicated staff that makes people feel like they are dealing with good friends. Thank you! More

The people at North country get my vehicles in as promised. They do the work in a timely fashion, and are always helpful. The waiting area is very comfortable. I like the WiFi, as I can do some work promised. They do the work in a timely fashion, and are always helpful. The waiting area is very comfortable. I like the WiFi, as I can do some work while I am waiting. Always a great experience. Would recomend to anyone. More

I went in with no appointment for service on my 2008 Mustang GT Premium Convertible ( 19,600 Miles ). I was in and out in a very short time with an oil change, tire rotation, and several other items che Mustang GT Premium Convertible ( 19,600 Miles ). I was in and out in a very short time with an oil change, tire rotation, and several other items checked out. My tire tread is down to 5/32 in so Dan Hunt made sure to advise me of that and also took the time to print up a list of available tires that were appropriate for my Mustang so I could determine what I wanted to do at my leisure without any pressure on his part. I'm a stickler about high pressure sales tactics and I like the fact that you DO NOT have to deal with that at North Country. On my last service appointment at North Country I did not mention to them that I had a bulb burned out in the left taillight, and I didn't expect them to find it, much less take the time to replace it, but, much to my surprise, when I got the car back, the bulb had been replaced and I did not have to mess with it myself. These are the kind of experiences that will keep me coming back to North Country Ford for years to come. You can bet when it's time for a new vehicle, I'll be coming back here to make the purchase. Thanks to everyone at North Country Ford, my favorite Twin Cities Dealership. Dennis L Benedict Proud Owner of a North Country Ford Mustang! More

More than any dealership in my lifetime, North Country Ford has met and exceeded my expectations. And you can tell that North Country Management has empowered their employees to make me happy. Whether, c Ford has met and exceeded my expectations. And you can tell that North Country Management has empowered their employees to make me happy. Whether, consulting with me on future vehicles purchases, securing financing or simply receiving service on my vehicles, I have come to expect fantastic service. It is also in the little things they do. They go the extra mile to please me. For over ten years I have frequented North Country purchasing 8 or 9 vehicles from them. They have become my 'home' dealership. I love my North Country Ford! More

I purchased a truck last week online from North Country Ford. Ken Kincade did an outstanding job every step of the way. I can tell you Ken's service was in stark contrast to other responses I received Ford. Ken Kincade did an outstanding job every step of the way. I can tell you Ken's service was in stark contrast to other responses I received to a number of inquires. It truly is puzzling. Considering the current economic conditions, you would think sales people would be climbing over each other to help. I spoke with one salesperson in particular on the last day of the month and quarter (9/30/2010) from central Iowa. We could not agree on pricing. I received a voice mail from the general manager exposing the dealerships commitment to customer service. I returned his call, stated the salesman’s performance was excellent, however we could not agree on a price. I never heard from the general manager. To add “insult-to-injury” the general manager sent me an e-mail with their latest truck sales event the following week. Another salesman in Wisconsin sent me an e-mail response to my inquiry, I called him on Monday, we spoke about the truck, and he was going to confirm that the truck had not been sold on Saturday. I never heard from him again! The good news is that there are still great people out there “checking their bucket” glad to be employed and making a living and willing to do whatever it takes in a positive and productive way. I bought a truck from a gentleman from North Country's Coon Rapids, Minnesota dealership(North of the Twin Cities). I bought the truck on Tuesday night. Ken Kincade delivered it to a sister dealership in Mankato (Mankato Honda), Minnesota on Thursday. I caught a ride with a lady from my office headed to Mankato for the weekend and we had a very pleasant drive to pick up my new truck. If you are ever in the market for a new Ford—please give Ken Kincade a call at North Country Ford in Coon Rapids, Minnesota: 612-554-7644 or the dealership at 763-427-1120. He provides photographs, video and a free CarFax on every vehicle they sell. Thank you, Tom Teesdale More

I arrived late for my appointment because of traffic, but still got right in and the 5000 mile maintenance was performed quickly. The employees that I interacted with were all very friendly. I'm not much of still got right in and the 5000 mile maintenance was performed quickly. The employees that I interacted with were all very friendly. I'm not much of a fan of mail-in rebates. Without the rebate the price seems a bit high. We'll see if I get it. Still a hassle though to file the paperwork and then cash the check. I'd rather just have a lower price up front. More