North Country Ford Lincoln - Service Center

Service good - despite worthless warranty The service manager provided me with regular updates on progress and actually pushed to make the situation right when hit with obstacles regarding war The service manager provided me with regular updates on progress and actually pushed to make the situation right when hit with obstacles regarding warranty coverage and parts availability. Good support from the Service team. Although after dealing with the Ford warranty program we are not likely to buy another Ford. More

good with what they did with truck. Rest was frustrating The oil change and tire rotation was very good and done quickly. I do have a real problem though with the emails I am being sent to my "personalized p The oil change and tire rotation was very good and done quickly. I do have a real problem though with the emails I am being sent to my "personalized portal". I printed out a coupon from my "personalized portal" and was told when I rang it out that I couldn't use the coupon because my F150 took too many quarts of oil. Don't be sending the coupon if you are not going to honor the coupons. Embarasing and Frustrating.....Someone should evaluate their IS & T program totally... More

oil change I am happy with the service that was provided. I am happy that they checked with me to see if I wanted to have additional work done. It's hard to I am happy with the service that was provided. I am happy that they checked with me to see if I wanted to have additional work done. It's hard to write an honest review when the personnel say they will take anything less than a five-star rating as a failure. That's arm-twisting. More

Unbelievable Service! The service department is the best service at any dealership we have ever experienced! The people are great to work with an they kept us in the loop t The service department is the best service at any dealership we have ever experienced! The people are great to work with an they kept us in the loop the whole time. We’d never go anywhere else! More

Car maintenance Jack Hackman is great to work with. He addresses my concerns, issues, and problems with my vehicle. He assures me and makes sure all my probelms ar Jack Hackman is great to work with. He addresses my concerns, issues, and problems with my vehicle. He assures me and makes sure all my probelms are handled in a timely manner. I never have to worry aBout my car being taken care of, because I know I have the best man on the job. His customer service is superior, and always let's me know the status of how things are going. I can always count on Jack and will continue to go back to him for all my vehicle needs. He is the best in the business. Thanks Jack. . More

Ford Escape oil change My husband brought in his Escape for regular maintenance. He said the service was completed in the time promised, the waiting area was clean and invit My husband brought in his Escape for regular maintenance. He said the service was completed in the time promised, the waiting area was clean and inviting and he appreciated the free car wash. More

Poor management I was lied too about my first authorized work order parts and labor out the door twice on his first call to me! I authorized a second work request and I was lied too about my first authorized work order parts and labor out the door twice on his first call to me! I authorized a second work request and that was added accordingly. The part in the DEF tank has been replaced twice now. Jack Hackman lied to me, and when you get greeted in the service shop you get to meet LOYD the disgruntled ignorant old man. The only plus to the service work there is the vehicle rental person and the Quicklane. I went to pick up my vehicle an hour after notified by the shop and I was never explained the work done other than deciphering the shorthand myself. Thus the lies that I was told for the first work order payment amount. Why was no service manager explaining this too me? General Manager next time maybe???? The cashier was polite and had to leave her work station to go to the service desk as she had no paperwork to release my vehicle. Shame on how you treat customers with vehicles the cost of small houses! Deputy Dold Anoka County. More

It went well The service appoiintment went well. The work was completed in less time than they estimated. There were not any issues. The truck was washed and dried The service appoiintment went well. The work was completed in less time than they estimated. There were not any issues. The truck was washed and dried when I picked it up More

Oil change. The Works. Made appointment on line. Very easy. Got to dealership 25 minutes early. But they didn't mind. Got my car right in for service. Done in an hour as pro Made appointment on line. Very easy. Got to dealership 25 minutes early. But they didn't mind. Got my car right in for service. Done in an hour as promised. More

Check engine light It was a tough fault to find but they worked hard and kept me informed through the process. So far so good. The light has stayed off It was a tough fault to find but they worked hard and kept me informed through the process. So far so good. The light has stayed off More