North Country Ford Lincoln - Service Center

great service by brent brent was my service guy. out of all my visits, he was the best he has good customer skills he treated me very nice he new my name when i came bac brent was my service guy. out of all my visits, he was the best he has good customer skills he treated me very nice he new my name when i came back just felt very comfortable with him thank you brent More

Uff Da! We were reluctant to try a Ford dealership again after the last visit here but hoped for the best. The last time we were here with our own car for an We were reluctant to try a Ford dealership again after the last visit here but hoped for the best. The last time we were here with our own car for an oil change and had to have them top off the fluids (antifreeze, power steering fluid and wind shield wash) in the parking lot before leaving. This wasn't the first time we noticed they didn't top the fluids. The car for this review is my in-laws car. First, the in-laws car is a very nice car with only 50K miles that needed the rear wheel bearings replaced. Maybe disappearing fluids and worn wheel bearings are normal for a Ford, but it isn't normal for a Chevy or Toyota. Especially the Toyota. I tried to ask if this was normal but the service desk people already left for the weekend (6:00 PM). Secondly, there are two brand new gouges on the car. Nice! I'm pretty sure they will deny any wrong doing when the service desk people finally return the message. Third, there was an adorable older couple who drove 1 1/2 hours because this was the closest dealership with a lift for their Super Duty. They had already been there for over three hours. They added an oil change since they were already there to replace the valve stems. Apparently, the tire pressure readings on the dash board from these fancy tire valve stems were all over the place. The dealership gave their fancy valve stems to another customer before their appointment and didn't bother telling them. They also didn't tell them that they didn't have a lift available to change their oil. Really!?! They've been waiting for over three hours for an oil change and you can't just go old school and crawl underneath a TALL truck so they can get on the road for their 1 1/2 hour drive home where their medications and dog were waiting? Now that's service! (Said with sarcasm.) More

Fusion transmission fix My Fusion needed a new transmission and they had trouble with parts. So I will have had a loaner from them for a month or more. I don’t know what I wo My Fusion needed a new transmission and they had trouble with parts. So I will have had a loaner from them for a month or more. I don’t know what I would have done without having this to drive. Thanks Much More

good service Good service I am happy every time I come in. keep up the job you are doing and I will continue to return. yes I will Good service I am happy every time I come in. keep up the job you are doing and I will continue to return. yes I will More

Great Service I have always had great service. I've been using North Country since I bought my car and will continue to do so unless the quality of service changes. I have always had great service. I've been using North Country since I bought my car and will continue to do so unless the quality of service changes. More

15000 service I thought the license plate light they found burned out during inspection could of been fixed while doing the oil change instead of offering me to go I thought the license plate light they found burned out during inspection could of been fixed while doing the oil change instead of offering me to go back in line, for which I didn't have time. More

Got it done before needed. Got the truck all taken care of 1 day sooner than expected. It is my only tow vehicle. Probably would have rated higher but 2 weeks to get a vehicle i Got the truck all taken care of 1 day sooner than expected. It is my only tow vehicle. Probably would have rated higher but 2 weeks to get a vehicle in concerns me. People were all polite and friendly. More

Exceptional Jim was professional, helpful and responsive to my situation. I appreciated his willingness to fit in my repair as soon as possible. Thanks for your h Jim was professional, helpful and responsive to my situation. I appreciated his willingness to fit in my repair as soon as possible. Thanks for your help! More

Oil change I was able to drop off and pick up when they said it would be done. The drop off area was clean and the service team worked together very well. I was able to drop off and pick up when they said it would be done. The drop off area was clean and the service team worked together very well. More

Excellent facilities, great service! Modern, spotless facility. Jacob Carlson #883 was friendly, courteous and most importantly treated me like the most important customer of the day! He Modern, spotless facility. Jacob Carlson #883 was friendly, courteous and most importantly treated me like the most important customer of the day! He took the time to further explain issues found in my routine “check up”. Greatly appreciated; I will certainly be a regular customer for years to come! More