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North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,255 Reviews
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1,255 Reviews of North Country Ford Lincoln - Service Center
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March 01, 2018
Good service The oil change took a little longer than expected, when service representative realized how long it had been they were quick to fix the situation. The oil change took a little longer than expected, when service representative realized how long it had been they were quick to fix the situation. More
by tomjohnkloss
Verified CustomerEmployees Worked With
Helpful February 28, 2018
Dishonest Sales to Loyal customer I dropped my vehicle off on Friday, 2/23 to get an oil change and tire rotation. Chris from North Country Ford called me to let me know that I had a I dropped my vehicle off on Friday, 2/23 to get an oil change and tire rotation. Chris from North Country Ford called me to let me know that I had a screw in the sidewall of my drivers side rear tire that was not repairable. She informed me that the tire would need to be replaced and they would recommend that I but 2 new tires for my car to prevent issues with the pull. They had quoted me $463.95 to replace the 2 tires. Since those charges seemed high I decided to check around at other places. My fiancé called and asked them to place my spare wheel on the vehicle since there was a screw in the sidewall of the tire and they informed him that they would not need to put on my spare because the tire was not flat. Shortly after, I picked my vehicle up and drove to Sam’s club to talk to a tire associate. They were closing and informed me that they would be able to get to my car right away at 7 the next morning if I could bring it back. They would evaluate the thread on the tires and let me know if they felt I needed 2 tires. Since I had just replaced one of my other tires a few months ago they said I would probably be ok with 1 tire but they would confirm once they looked at them. The next morning I dropped my vehicle off at Sam’s to have them fix my tire. I received a call from them a little later letting me know that they could not get my tire off as the lug nuts were swollen or the person who last serviced my vehicle put the wrong lug nuts on. They are unable to get my tires off and would need me to bring it to a mechanic so that they can cut the lug nuts off and buy new ones. Since I was at work, my fiancé picked my vehicle up from Sam’s Club and brought it back to the Ford dealership and told them what had happened. When my fiancé arrived at the dealership the person that helped him told him that it was normal for the lug nut on a vehicle to swell. My fiancé pointed out to the associate Jake that I have almost 63,000 miles on my vehicle that was all driven in MN and have never had an issue with the lug nuts. Almost 12 hours after picking up my car from the dealership and 13 miles of driving since they had it, all of a sudden the lug nuts are swollen? Jake attempted to get the lug nut off and was unable to so he took my car to the back to fix the issue. After they finished changing the lug nuts on the car my fiancé brought my car back to Sam’s club to get the tire fixed. I received a call shortly after they started to work on my car the second time to ask me who had told me that there was a screw in the sidewall of my tire. They had looked over all my tires and were unable to locate any screws in the sidewall. They did, however find a small nail in the thread of one of the tires and it was easily repairable. They took the nail out of the tire and put a patch on it. Overall my experience with Ford was awful. They incorrectly put the wrong lug nuts on my car when they serviced the vehicle. This caused my fiancé and I considerable stress, extra work and wasted time trying to get it fixed. In addition, they had no issues being dishonest by telling me I needed 2 new tires for my vehicle. When in reality I did not even need one tire on my car. I just needed a patch on one of the tires. I have never thought twice when they have told me about an issue with my car that needed fixing and now I cannot believe what they say. I am extremely disappointed with the integrity of this company and the service that I received. Especially after being a loyal customer for over a decades. I have bought my last 3 vehicles at this dealership and have had most of my maintenance done at this dealership. My fiancé called and left a message for the General Manager on Monday 2/27 regarding our experience and has not heard back. He had also called and spoke with a lead sales associate which seemed concerned about what had happened to us. He told us that he was going to look into the issue and get back to us. We are still waiting for that call. More
by Ford97
February 28, 2018
Recall service Excellent service! Entire process from check in to pick up was pleasant and breezy. Work was completed earlier than expected, which was great. Enti Excellent service! Entire process from check in to pick up was pleasant and breezy. Work was completed earlier than expected, which was great. Entire staff was friendly and accommodating! More
by yeesays
Employees Worked With
Jack Hackman
February 28, 2018
Friendly staff with Quick Service in a great waiting area with free water or coffee and popcorn if choose with big screen TV and comfortable chairs friendly staff w with Quick Service in a great waiting area with free water or coffee and popcorn if choose with big screen TV and comfortable chairs friendly staff with quick service in a great waiting area with free water or coffee and popcorn if choose with big screen TV and comfortable chairs More
by paulanthonystaoro
Employees Worked With
Kelly Casper
February 27, 2018
Jack was very friendly, helpful and informative Jack explained in detail everything he did. He was super friendly and did a great job on my Escape. He even had my car washed! Everything was perfect Jack explained in detail everything he did. He was super friendly and did a great job on my Escape. He even had my car washed! Everything was perfect! More
by arizonadreamer
Employees Worked With
Jack Hackman
February 27, 2018
Oil change and tire rotation Very personable staff. Dave was very helpful, work finished ahead of time estimates. Was also curious about a noise in the front end of me car, Da Very personable staff. Dave was very helpful, work finished ahead of time estimates. Was also curious about a noise in the front end of me car, Dave had them check to see if anything was amiss since it was not making the noise when I brought my car in. More
by KBARRETT1122
Employees Worked With
February 27, 2018
Jack Hackman and Dave Christopher were great! I was kept up to date regarding the progress of the repairs and Jack was respectful and helpful. He exceeded my expectations! I am not sure which veh I was kept up to date regarding the progress of the repairs and Jack was respectful and helpful. He exceeded my expectations! I am not sure which vehicle this survey is regarding as my husband and I had back to back service appointments, but as I said, both Jack and Dave were wonderful to work with. More
by james.gleb
February 27, 2018
Spectacular service The service center went above and beyond and exceeded every expectation I had for my Ford. From the rental car (vehicle was same model except two year The service center went above and beyond and exceeded every expectation I had for my Ford. From the rental car (vehicle was same model except two years newer) to the daily phone calls updating me on the progress of my repair, they really made having my vehicle worked on an enjoyable experience. More
by Jason08
February 26, 2018
Drive in service I had to bring in out Focus for a recall item. The service tech told me it would take about 4 hours to fix. I was called in 4 hours and was able to I had to bring in out Focus for a recall item. The service tech told me it would take about 4 hours to fix. I was called in 4 hours and was able to pick up our car without any issues, just as promised. More
by waveruna
Employees Worked With
Tom Glansman
February 24, 2018
Real good job Made me wait two hours for oil change ,but gave me a discount and air filter to make it right.I am ok with that. Made me wait two hours for oil change ,but gave me a discount and air filter to make it right.I am ok with that. More
by jim.dammann6
Employees Worked With
Howard "Elvis" Syverson
