North Country Ford Lincoln - Service Center

Excellent Customer Service I worked with Brent Johnson. He was very friendly and knowledgeable Took time to answer all of my questions and concerns. He went above and beyond an I worked with Brent Johnson. He was very friendly and knowledgeable Took time to answer all of my questions and concerns. He went above and beyond and checked into my contract, and got right back to me with the info. Great guy to work with. More

Transfer case fluid change After having my Edge at another repair shop for a fluid service, I was told they could not or would not change the transfer case fluid. And recommende After having my Edge at another repair shop for a fluid service, I was told they could not or would not change the transfer case fluid. And recommended replacing the transfer case at a cost of approximately $2500.00. This vehicle has 150,000 miles on it so I explained to Brent that if possible just change the fluid. It doesn't whine or vibrate so I'd rather use the borrowed time to save up for a new vehicle. I admit I've not been to a dealership for years but may make North Country my first call for my next repair. Brent was wonderful and I got a car wash before the car was returned. More

Tires, plugs, oil change and other miscellaneous service. Great service! Tires, plugs, alignment, oil change and miscellaneous service. Done on time and very detailed. Kelly at the service check in is a Ro Great service! Tires, plugs, alignment, oil change and miscellaneous service. Done on time and very detailed. Kelly at the service check in is a RocKStar! More

Unnecessarily long wait I came in for an oil change and waited two hours. Went to the service window to inquire. Come to find out, they forgot to come and get me. That put I came in for an oil change and waited two hours. Went to the service window to inquire. Come to find out, they forgot to come and get me. That put a pinch in my day. Not to happy to have been missed. Will probably go to a different dealer at the same distance from home. Sad day, they lost my business. More

Great people to help you and very professional! You can always make an appointment that fits your schedule and needs...service department is always friendly, and put in for You can always make an appointment that fits your schedule and needs...service department is always friendly, and put in for rebates that we did not know we could receive at this time. More

great experiance From the moment I drop my truck of Jack had the information I had given at time of making my appointment, he greeted me with a smile and good morning, From the moment I drop my truck of Jack had the information I had given at time of making my appointment, he greeted me with a smile and good morning, we disused any concerns I had and he said he would have them looked at and call me with what was found. I left feeling good that I had brought my truck in. He called me later in the day and explained what had been found, and what it would cost to repair it. I had the Truck repaired and he had given me the correct day it would be ready, and what the final total was. I have my truck and am happy how I was tearted. More

Great Oil change experience once again - We love this place We have bought several cars/trucks here over the years and love the personal service we get every time. Everyone is so helpful and friendly. You don We have bought several cars/trucks here over the years and love the personal service we get every time. Everyone is so helpful and friendly. You don't always experience great Customer Service now days but you do here Thanks More

Recall on airbag issue I made an 8:30 am appointment a while back for today (March 14) to have both passenger and driver side airbags to be replaced due to the big Takata (s I made an 8:30 am appointment a while back for today (March 14) to have both passenger and driver side airbags to be replaced due to the big Takata (sp?) recall program. .The letter I received mentioned only the passenger side airbag but the gentleman I made the appointment with said that parts were now in stock to do both sides and he said both would be done on March 14. Everyone I worked with earlier today was excellent...they were informative, on time, etc. However, only the passenger side was done. I have to wonder why the first gentleman was sure that both could be replaced. The man I spoke with today said that Ford's policy might not allow both sides to be done...even if the parts are available. This apparently is not the problem for North Country Ford...they have been an excellent dealership from the day I purchased my current Ford Ranger in 2006. But Ford's policy just forces me to make another appointment somewhere down the road to take care of the driver's side. Again I have nothing but respect for the treatment I have received from North Country.. More

Oil change Arrived early for oil change appointment. Contact person was Will Commers who was most accommodating. All questions were answered by knowledgeable sta Arrived early for oil change appointment. Contact person was Will Commers who was most accommodating. All questions were answered by knowledgeable staff. Service was completed promptly. Completely satisfied. More