North Country Ford Lincoln - Service Center

Bad visit turns out okay I brought my Vehicle in for an oil change and the mechanic forgot some tools under the hood and when he closed it, it poked a hole thru my hood. The I brought my Vehicle in for an oil change and the mechanic forgot some tools under the hood and when he closed it, it poked a hole thru my hood. The dealer made sure they ordered a new hood, got me a rental car, and handled everything very well. Accidents happen, but handling it properly is what will bring me back! Also a pleasant surprise when I picked my car up, it was fully cleaned inside and out. Good job ! More

Oil change and more The North Country Ford folks had my car done on time with no surprises - which was appreciated because I was hanging out waiting rather than dropping The North Country Ford folks had my car done on time with no surprises - which was appreciated because I was hanging out waiting rather than dropping off. I was able to get to work on time, rather than be forced to hang around late like other places. Appreciate the prompt and high quality service! More

Mike Swoboda service Mike Swoboda was the person that ;helped me. I did not have an appointment, but he took care of 'my problem anyway. He was so kind and helpful. I Mike Swoboda was the person that ;helped me. I did not have an appointment, but he took care of 'my problem anyway. He was so kind and helpful. I would highly recommend him to anyone, More

Great service - Bart really took care of me! I brought my MKX in to have an error code looked at before warranty ran out. Bart was very friendly and personable and kept me in the loop with what I brought my MKX in to have an error code looked at before warranty ran out. Bart was very friendly and personable and kept me in the loop with what was happening. More

Service Repair I bought my car here from Tim and only come here for service. This is the best dealership out there with the best staff! I would highly recommend ev I bought my car here from Tim and only come here for service. This is the best dealership out there with the best staff! I would highly recommend everyone to buy from Tim or North Country and would definitely recommend the service department for anyone's service needs. More

Service Repair I brought my Ford Edge in for service today for a recurring problem. I was offered a shuttle ride home because they were backed up. I appreciated th I brought my Ford Edge in for service today for a recurring problem. I was offered a shuttle ride home because they were backed up. I appreciated their offer. They were able to fix the problem the same day and I am hoping this will take care of it. Don More

excellent service and quality care I brought my car in for a recall and oil change. I was offered a rental car at no charge while the recall was being fixed. Then during the inspection I brought my car in for a recall and oil change. I was offered a rental car at no charge while the recall was being fixed. Then during the inspection that was included with the oil change they found a leaky water pump which they told me was covered under the power train warranty. They replaced that at no charge as well. Even though they had to order the pump I had my car back 24 hours later! I couldn't believe it , it was amazing! Jack kept me updated and informed throughout the whole process . His customer service was exceptional! This has been the best car repair experience I have ever had! I would completely recommend north country ford! Thank you ! More

Service repair I had my pickup into north country Ford for service today and I will was treated very good. They even finished the work much faster than I was expecti I had my pickup into north country Ford for service today and I will was treated very good. They even finished the work much faster than I was expecting More

Routine oil Change I am new to the ford family and this dealership. I have to admitt i was confused pulling in, but was greeted quickly. I used the quick lane, no appt I am new to the ford family and this dealership. I have to admitt i was confused pulling in, but was greeted quickly. I used the quick lane, no appt, and was in and out within the hour promised. Fast and friendly - a great experience. Thank you. More

Very frustrating & disappointing experience This review is for service department. I am a relatively new customer and I’ve been very happy with Luther North Country Ford the first couple time This review is for service department. I am a relatively new customer and I’ve been very happy with Luther North Country Ford the first couple times, I even called and emailed the manager to compliment their employees. But this recent time I was very dissatisfied with the service. Last September I sent my car in to replace the front stabilizer/sway bar along with some other recommended service. Right after the service I could still hear the clunk noise coming from the front of my car. I have already attempted to resolve this problem by stopping by to the dealership, they did a test drive and couldn’t hear anything so they let me go. Yesterday when I went in for an oil change, I addressed the problem and asked them to try to figure out the clunk noise. After 7 hours without hearing from them, I called and asked the advisor how was the car, and he said they will call me back. When the advisor called me back he said that I will have to replace the front and rear stabilizer/sway bar and it will cost me over six hundred dollars total. I told him I already replaced it during last visit and it didn’t perform well for me, I asked if they could just fix the front stabilizer/sway bar for me this time? He said he wouldn’t be able to do that because I need to do both at the same time. I understand that I may need to replace them at the same time since they probably wear at the same rate. But here is the problem, I told the advisor ahead of time that I replace the stabilizer/sway bar on my last visit, apparently he didn’t listen to me so he tried to charge me again. And since last time they can replace the front one, why this time they cannot? At the end, the advisor agreed to replace the front stabilizer/sway bar since it is still under warranty (wish he'd listened the first time and save us some trouble). But when I came in to get my car, he told me that somehow the nuts of the links were lose so they just tighten the nuts of the links. He offered no feedback on the condition of the car. I can't help but think that why they didn’t tighten it up at the first place, instead they want to charge me again for their mistakes. This visit wasn’t a smooth experience at all, and I felt almost being ripped off. And the whole process took over 8 hours and back and forth phone calls. (No communication for 7+ hrs.) It was very frustrating and I felt like I wasted my time. The good aspect of this recent visit was that the cashier lady and the shuttle driver was very friendly and made me feel welcomed. But the purpose of going to your dealership to get my car taken care of, not socializing. If the maintenance and repair service is not up to standards then I doubt I will come back for more business. More