North End Mazda

Went in for the 7500 mile service on my Mazda 3S 5-door , and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple days later, I noticed a bad wheel vibration at highway speed. I called not even 15 minutes after they opened in the morning, greeted to a very happy "Hello", explained to Roger my problem, and he was able to fit me in later that afternoon to take a look at it. Before I even mentioned what I thought it could be, he explained what normally happens once tires are rotated ( part of the 7500 miles service), and he knocked the price down for me. After I dropped it off, he noticed that it was still under warranty, therefor no charge. About 20 minutes and a quick road test later, they re-balanced all 4 tires and I was on my way, happy as could be. I can't say enough good things about North End Mazda. Very few dealerships I've been to have service done have been so upbeat and actually are willing to work around my work schedule. More

Roger (and Matt) were outstanding! I went to Tulley Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explain Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explained in the comments section the poor customer service I had received from Tulley, and the unacceptable outcome. Roger called me to find out what happened, scheduled an appointment to look at my car, and fixed the problem. North End Mazda in Lunenburg has excellent customer service, in particular Roger....he took excellent care of me. I would definitely refer my family and friends to North End Mazda in Lunenburg. More

When my husband and i had decided to look at new cars we always end up at north end mazda as everyone is so helpful and accomadating. Right from Jesse the dealership manager to Roger and his crew in mainten always end up at north end mazda as everyone is so helpful and accomadating. Right from Jesse the dealership manager to Roger and his crew in maintenance. The new sales rep.Valdez Clark was so pleasant and informative to deal with that we just bought our sixth mazda and couldn't be happier. Don't change anything as we will continue to buy mazda just for the fact of that dealership is the best!!! Thank You For Your Time Charles and Joanne Morse Gardner,Ma More

The staff is always friendly and explains the service in a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Han a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Hanks is great at accommodating schedules to get your car serviced when you are available. More

North End is a fantastic dealership to work with. Everyone there is polite, professional and they can't do enough to help you out. My sales consultant, Jay Lesmerises, was and still is great to work Everyone there is polite, professional and they can't do enough to help you out. My sales consultant, Jay Lesmerises, was and still is great to work with even though it's been several weeks since my purchase. North End will give you the best price and they negotiate fairly. These guys understand the value of the customer relationship and will work hard to earn your business and make sure you are taken care of long after the purchase is over. More

Purchased a used vehicle from North End Mazda about 2 months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage everyone to do business with North End Mazda and their service department. More

Having purchased over 10 new vehicles for me and my family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in family, my experience at North End Mazda was the "best" purchasing experience I've had to date. The staff were both friendly and very forthright in the negotiation of a price -- no "games" or pressure tactics! Also, Mark was especially personable and very knowledgeable about their product line. He communicated with me in a timely manner when negotiations were at a standstill, and he continued to work with me to do all that he could with respect to getting me into the car I wanted. I got a great price, with a reputable salesperson and manager, and I would strongly recommend this dealership to others. I also intend to service my car at North End despite its being an extra 10 to 15 minutes out of the way (as compared to a closer dealership) based upon my experience thus far. Definitely the best "BUYING" experience I have had in 20 years!!! More

Great friendly people. Excellent work and fast service. I have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and had a comfortable area to relax in while they were taking care of my car. I highly recommend North End Mazda. More

I currently reside in NJ and flew to Massachusettes to buy a car from this particular dealer and would do it again in a heartbeat. I reached out to North End Mazda because they were one of only two d buy a car from this particular dealer and would do it again in a heartbeat. I reached out to North End Mazda because they were one of only two dealers in the North East District that happened to have the specific model car with the options that I considered "essential". The initial contact with my sales consultant, Jay Lesmerises, with via telephone and e-mail. My phone calls and e-mails were all returned promptly and the negotiations were straight forward. I also worked with Tom Little in finance, and he was extremely informative and kept me updated of the finance and registration details. His courteous staff, Stephanie, met me at the airport when my plane arrived and we had a pleasant drive to the dealership. I was even more impressed upon arriving at the dealership. The car was perfectly detailed and sparkling and the additional accessories were installed. Even more surprising, when we sat down to close the deal, there were no surprises. It was exactly as we had agreed. I believe I paid a fair price for the car, but the experience was so positive not because of the price, but because the communication was excellent, the deal was straightforward and they were knowledgeable about their product. More

I purchased a Mazda 3 in 2/09. It was my first Mazda and I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as a person not a number. The sales person I dealt with has since retired. His name was Frank, great guy. The service manager, Roger, will do anything he can to make you a happy. I have dealt with many service departments and always had to fight to get my car fixed right. Not here. Best service department I have ever dealt with. The manager, Roger, and his crew are top notch in every way. More