North End Mazda - Service Center

One of the reason I will most likely buy another (my 5th) Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combi Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combined all the required actions into a set of actions which didn't break the bank. Very gratifying service visit. More

I purchased my Mazda 5 from North End Mazda a year ago. I am still very pleased with the sale process and feel I got a good buy. I have had all my maintenance done at the North End Mazda Service Departmen I am still very pleased with the sale process and feel I got a good buy. I have had all my maintenance done at the North End Mazda Service Department. Unfortunately the car had issues outside regular maintenance(cracked transmission case). Although it was an unexpected problem, North End Mazda handled it wonderfully. I have had nothing but prompt, friendly, conciderate, and informative service at North End Mazda. More

Been taking my car to Roger and the guys over at North End Mazda for over a year now. Have recommended them to friends and family who are looking for a trust worthy, well priced facility. My car is servi End Mazda for over a year now. Have recommended them to friends and family who are looking for a trust worthy, well priced facility. My car is serviced promptly and ready when promised at the price expected. Wouldn't go anywhere else! More

They provided a loaner vehicle because it was a 7 hour service (60k service, ac recharge, etc). Service is always friendly. I continue to return to the dealership for service because I can rely on the s service (60k service, ac recharge, etc). Service is always friendly. I continue to return to the dealership for service because I can rely on the service and because of the people. They always let me know when upcoming service will be needed. More

I had the best experience I have ever had when dealing with, well, a dealership! Roger was not only frendly and tried to get everything done smoothly and effeciently as possible (which he did a fantastic with, well, a dealership! Roger was not only frendly and tried to get everything done smoothly and effeciently as possible (which he did a fantastic job of!), but he made my engine repair process an experience I will not forget. Not only did he explain everything that was happening in laymans tearms, but he had his best tech on the job from day one and was giving me updates on the progress everyother day until the job was done. I would recommend this dealership to anyone who needs service done to their Mazda and I will continue to be a loyal Mazda fan because of this. Thank you Roger! - Chad LeBlanc More

Having work done at North End is always great. Today Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring m Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring my car to them for service even if it weren't a Mazda. More

Had a problem with the rotors on my CX-7. I called North End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I was told that the job would take approx 2 hrs and they offered me a loaner in the meantime so I did not have to wait around... great customer service! Within the communicated timeframe the work on my car was completed. Roger went over the work in detail with me to ensure I was satisfied. From other service stations I have been to in the past, these guys go above and beyond in customer satisfaction. I will definitely be back at North End Mazda for future service needs. More

I brought my car in for its 15K mile service. Roger explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promi explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promised. This is my car's second time going in for service at Mazda and I would recommend it to anyone. Only recommendation would be a discounted price for oil changes if you bought the car from North End but that is in no way related to the service received during this visit. More

My local dealer is 4 miles from my home. After a runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about a warranty issue. My local dealer told me I needed a new PCM for an 05 Mazda 6. told me there was no way it was covered under warranty, Quote part/labor was almost $800.00 Long story short ROGER and his entire team far exceeded my expectations!!!! I spent the next 3 Saturdays driving to Mass. over an hr each way. I was told by other dealer I needed PCM- Roger got it covered under warranty.- Saving me close to $800.00 Turns out that part was not even the issue. I will continue to drive to Mass. for any and all service, when it comes time for new car, it will be purchased from NORTHEND MAZDA. More

Most recent visit was for a service appointment. Normal scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. Roger always asks if I have any other questions or concerns ahead of time and ensures they are addressed. They set realistic expectations. North End Mazda is the complete opposite of the typical "dealership" stereotype. They work hard to make ensure the customer is happy, and I always leave feeling like I got a fair deal. Most importantly I feel that they're always honest, there have been no surprises. From the day I bought my car to every follow-up appointment it's nothing short of an excellent experience. I don't hesitate to recommend them, and will definitely buy my next car from them. More