North End Mazda - Service Center

I actually bought the Mazda 3 from a Subaru salesman on the other side of their lot. Great experience there, but recently I was having an issue with a minor oil leak. I dealt with their Service side and the other side of their lot. Great experience there, but recently I was having an issue with a minor oil leak. I dealt with their Service side and found them to be very honest, helpful, and knowledgeable. In particular, Roger Hanks was exceptionally helpful and gave me some great advice when they discovered it was the drain plug that had not been put on correctly by a oil change shop "technician." The best part was there was no charge. I know that people often share horror stories about dealing with the service departments in dealerships, but I have found North End Mazada's service to be excellent. Highly recommended!! More

roger goes above and beyond to help his customers in the serivce department.. Have had my car serviced by north end since I bought it and have been dealing with Roger for a couple of years now,, he keeps me serivce department.. Have had my car serviced by north end since I bought it and have been dealing with Roger for a couple of years now,, he keeps me informed of what is being done and what needs to be done in the future.. As long as Roger is in the service department my car will be service there.. More

I began dealing with Roger in June when I bought a Mazda Miata. Because of the service I have received since then, I just brought my toyota to him for service as well. I would choose to deal with him for an Miata. Because of the service I have received since then, I just brought my toyota to him for service as well. I would choose to deal with him for any auto service needs. He is friendly, accomodating and knowledgable. More

Last evening I had a headlight blow on my Mazda3 (and being a do-it-yourself type of person,) I thought about stopping at an auto-parts store picking up a bulb, and changing it myself. But because it loo being a do-it-yourself type of person,) I thought about stopping at an auto-parts store picking up a bulb, and changing it myself. But because it looked very tight behind the headlamp I called Roger. He immediately stated that because it was a "Safety Issue" he could fit me in this morning between two other customers if I could be there right at opening... I showed up at 8AM, and Roger handed the paperwork for the replacement bulb to Shawn ... Shawn went and got the bulb and immediately replaced it and Matt rang me up. In and out in less than 20 minutes! All three of them were extremely pleasant and friendly. I truly believe these guys go out of there way to treat their customers as though they were friends and family --not just customers; and they take care of my car like it's their car. In the end it was a bit more pricey than if I had done the work myself, but with that comes the peace of mind that the work was done correctly, with factory parts; and without suffering and scraped knuckles having to remove the boot, pull off the plug and pull and replace the bulb myself. North End Mazda has REALLY stepped-it-up their service department, in the past I've tended to go to independent mechanics ... and there's just NO WAY I'd do that now. These guys are friendly, knowledgeable, the car is clean when they're done, and the prices tend to be fair (there have been times for 15K or 30K maintenance that Roger has given me a coupon to help defray the costs.) What more can you ask for? -- Bob More

Went in for the 7500 mile service on my Mazda 3S 5-door , and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple and chose to wait for it to be completed. Not even 45 minutes later ( after being quoted about an hour) my car was good and ready to go. A couple days later, I noticed a bad wheel vibration at highway speed. I called not even 15 minutes after they opened in the morning, greeted to a very happy "Hello", explained to Roger my problem, and he was able to fit me in later that afternoon to take a look at it. Before I even mentioned what I thought it could be, he explained what normally happens once tires are rotated ( part of the 7500 miles service), and he knocked the price down for me. After I dropped it off, he noticed that it was still under warranty, therefor no charge. About 20 minutes and a quick road test later, they re-balanced all 4 tires and I was on my way, happy as could be. I can't say enough good things about North End Mazda. Very few dealerships I've been to have service done have been so upbeat and actually are willing to work around my work schedule. More

Roger (and Matt) were outstanding! I went to Tulley Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explain Mazda in Nashua to have warranty work completed, and was treated very poorly. After filling out a survey for North End Mazda in Lunenburg, I explained in the comments section the poor customer service I had received from Tulley, and the unacceptable outcome. Roger called me to find out what happened, scheduled an appointment to look at my car, and fixed the problem. North End Mazda in Lunenburg has excellent customer service, in particular Roger....he took excellent care of me. I would definitely refer my family and friends to North End Mazda in Lunenburg. More

The staff is always friendly and explains the service in a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Han a way you will understand and makes service recommendations ahead of time so you have time to think and plan if and when you want it done. Roger Hanks is great at accommodating schedules to get your car serviced when you are available. More

Purchased a used vehicle from North End Mazda about 2 months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage months ago and just had my first service done. Roger, the service manager, is awesome and does his best to take care of his customers. I encourage everyone to do business with North End Mazda and their service department. More

Great friendly people. Excellent work and fast service. I have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and have a Mazda 3 and their knowledge and diognostic skills about this vehicle were quite evident in taking care of my problem. I didn't wait long and had a comfortable area to relax in while they were taking care of my car. I highly recommend North End Mazda. More

I purchased a Mazda 3 in 2/09. It was my first Mazda and I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as I can assure you it will not be my last. Great car. The experience I have had at North End Mazda has been outstanding. From day one I was treated as a person not a number. The sales person I dealt with has since retired. His name was Frank, great guy. The service manager, Roger, will do anything he can to make you a happy. I have dealt with many service departments and always had to fight to get my car fixed right. Not here. Best service department I have ever dealt with. The manager, Roger, and his crew are top notch in every way. More