North End Subaru

We used to own a Subaru in the early 90-ies and since then had a soft spot for the brand. Now that we retired, we planned to buy a small (first ever new!) car and a pop-up tent and see the country. Afte then had a soft spot for the brand. Now that we retired, we planned to buy a small (first ever new!) car and a pop-up tent and see the country. After some searching, we found the smallest car that could tow was Subaru Impreza and a smallest pop-up was an Aliner. Our son has bought his Mazda3 at North End and had greatly recommended it. The first time we visited, it was just exploratory, but we got to drive an Impreza, and Bob Waite answered patiently my husbands many questions from engines, 4WD, safety, and mainly the towing capability. We were impressed with the lack of sales pressure. After a month of deliberating we came back to buy. This time we dealt with Shawn Henrikson, the new kid on the block. Again, same questions, same reassurances, Shawn was showing good knowledge, but was wise enough to ask his elder colleagues a couple of things he was not sure about. We liked that. Next, to Tom Liddle to do the finances. Again, very friendly, efficient AND we took upon his recommendation of Liberty Mutual Insurance which saved us more than 40% compared with Commerce! We chose a blue color, but after searching all nearby dealers they could not find any. Yes, Japan has some problems these days. We settled on a silver. At pick-up date, so much paperwork, but everything went efficiently at my pace. After a final handshake, I drove the new car home to go through the papers and thumb through the manual. But ALAS!!! The manual said the Impreza cannot tow anything! We called back in panic, were ready to return the car, since it was the sole reason we bought it for, but were reassured again, that Impreza has the same engine and drive train as Forester which is rated for towing 2000 lbs (our pop-up weighs 1200). Next we will have the tow hitch installed by the RV dealer (they have hitches made specifically for Impreza, go figure!) We are still holding our breath, but will let you know. All in all, it was a pleasant experience, staff is patient and knowledgeable, and mainly they do not pressure you to buy. More

I had a certain car in mind when I went to North End Subaru and found just what I was looking for. I had a great experience with the friendly sales people and am satisfied with my new car. I would rec Subaru and found just what I was looking for. I had a great experience with the friendly sales people and am satisfied with my new car. I would recommend the North End Subaru dealership to anyone. More

We had an issue with the remote starter and after talking to J.J. he set up an appointment to remove the starter. Then, while in Litchfield S.C. we had an issue and called J.J. he directed us to Frank and he to J.J. he set up an appointment to remove the starter. Then, while in Litchfield S.C. we had an issue and called J.J. he directed us to Frank and he helped us find a dealer in that area and the issue was resolved in a timely manner. I can't say enough about North End and the staff great to work with and they truly believe the customer comes first. Thanks to all we have dealt with at this dealership. More

Bob Waite was a very helpful salesperson, he was knowledgeable about any aspect of the vehicle we were interested in and maintained a positive attitude throughout the sale. I would definitely recomm knowledgeable about any aspect of the vehicle we were interested in and maintained a positive attitude throughout the sale. I would definitely recommend friends and family to North End just to deal with Bob so they can have as great of an experience as we did. More

This dealership has the feeling of a small family. You don't just buy a new car here. They walk you through all kinds of things. My favorite hand-holding was Rich helping me set up my bluetooth phone co don't just buy a new car here. They walk you through all kinds of things. My favorite hand-holding was Rich helping me set up my bluetooth phone connection, since it was the first time I've had a car with that feature. I wanted a color/feature combination that wasn't at the dealership, but they quickly located a car that was what I wanted - in Rhode Island. The car was ready for me in 3 days. They did all the work with our insurance company getting our plates switched over to the new car. It was all pretty painless. (A couple of minor communication issues around the paperwork, but nothing to really complain about, it all went smoothly in the end.) The day after I picked up my car, I went back to pick up the official registration. As I walked into the office all the salesmen had big smiles on their faces and asked how I liked the new car. Really, I'm a big fan of this dealership, which is why I came back to buy my second car from them. I would highly recommend them. There is a feeling of trust in this place. More

First of all we want to say thank you to Richard,Frank and Tom for making a very easy transition in leasing our new subaru.We have never had such an informative salesman know so much about this car.Pleasa and Tom for making a very easy transition in leasing our new subaru.We have never had such an informative salesman know so much about this car.Pleasant, not pushy, easy to talk to. Also he helped us in making the right choice for what we needed.When we picked up the car,he took quality time with us and explained everything inside and out about how to operate our new subaru.That was the first for us, we definitely would recommend and tell everyone about going to North End to buy a car. More

We went into the dealer without knowing anything about Subarus. Richard spent a lot of time showing us the different makes and models. We liked the stability of the all-wheel drive and the engine configur Subarus. Richard spent a lot of time showing us the different makes and models. We liked the stability of the all-wheel drive and the engine configuration. Being environmentally conscious, it also pleased us to hear that Subarus are built in zero landfill sites. I'd recommend this dealership to friends. They're friendly, informative, and helpful and focused on keeping customers happy. More

Richard was helpful right from the start. He stopped what he was working on to answer all the questions we had. He stuck with us after the first model car we test drove didn’t impress us and we asked about a he was working on to answer all the questions we had. He stuck with us after the first model car we test drove didn’t impress us and we asked about another model. Even after 5+ hours he made our shopping experience a good one. More

I have been a Customer of North End Subaru since 1996, and have watched it evolve into a first class Dealership over that time. Although, in my ratings I’ve noted “Price” as being “Good”, this is only be and have watched it evolve into a first class Dealership over that time. Although, in my ratings I’ve noted “Price” as being “Good”, this is only because you will pay a smidgen more for a Subaru’s proven capabilities than that of other vehicles. Nevertheless, it is safe to say (for those of us who own one up here in Northeast winters) the Subaru practically sells itself, and it doesn’t hurt when North End’s Sales personnel (Mike Pinto) impress by knowing their products. Moreover, Mike impresses by bending over backwards to meet your needs, first, be they features, functionality or financial (mine was financial), and not his Dealership’s. But more important, as I’ve learned over 50 years of purchasing and driving many different makes and models of automobile (both domestic and foreign), where a deal’s “rubber meets the road” is in a Dealership’s Service Department, and North End’s is second to none in proven experience and professionalism of it’s personnel. From time to time, like many of us, I’ve run into a exceptional service manager, or a xxxx good service technician, but from North End’s front desk (Rick and JJ) to it’s service bays, this Service Department has shown me, repeatedly, it’s personnel tower over those in other dealership service facilities, and over those same 50 years I’ve seen no other Service Department – including in several other local Subaru Dealerships – that routinely achieves, on a daily basis, the level of technical excellence and professionalism that others will tell you they are striving to meet. I’ll be frank. If you are considering a Subaru (and in this region, you should), and live in this general area, whether you are looking for new or pre-owned, I would start and end here at North End Subaru and forget the rest. More

Dread is the only word that could describe my feelings about buying a car. Having a root canal always seemed more appealing. Happily at North End Subaru I experienced no pressure, good prices & sales pe about buying a car. Having a root canal always seemed more appealing. Happily at North End Subaru I experienced no pressure, good prices & sales people who didn't make my skin crawl! The entire process was extremely stress free. I especially appreciate that no one tried to push anything on me that I did not want. Other dealerships seem to think "NO" means "please keep trying to sell to me"! Rich was great to deal with. The test drive was actually fun. He has a great sense of humor. Seek him out, you won't regret it. For the first time in my life I can actually say I had a good car buying experience. I cannot recommend this dealership highly enough. More