Tom Liddle
Tom Liddle at North End Subaru
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Tom Liddle

Business Manager

North End Subaru

757 Chase Rd
Lunenburg, MA 01462

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4.9
402 Reviews
4.9

402 Reviews

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402 Reviews of Tom Liddle

July 26, 2024

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My experience was amazing! Justin Gorden was a great sales person, extremely knowledgeable. No pressure and showed me exactly what I asked for. This is my first Subaru. He answ More

by gmarsenault
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Gordon

July 06, 2024

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Our salesman, Greg was great. He chad two cars of interest ready to test drive and was very knowledgeable of the car’s features. The finance manager was not pushy but was very he More

by Garyloren
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 08, 2024

North End Subaru responded

We’re so happy you decided to come to North End Subaru for your next vehicle! We strive here to make everything as simply as possible and make your time with us smooth as well, which sounds like Greg and Tom made your experience with us just that. We hope to see you again for your next Subaru.

July 04, 2024

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So friendly and helpful! I’m a first-time buyer and really had no clue what I was doing. But Justin helped me out so much! Tom was especially helpful with the finances and br More

by madfichtel6
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Recommend Dealer
Yes

Other Employees Tagged: Justin Gordon

Jul 05, 2024

North End Subaru responded

Thank you for choosing North End Subaru as your first-time experience at purchasing a vehicle! It can be super overwhelming and it’s definitely nice to have the information to make that big decision. We’re so happy Tom and Justin could guide you through that purchase. Hopefully we will see you again for your next Subaru.

June 19, 2024

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I was looking to trade my Impreza in and found a vehicle at a different Colonial Automotive Group dealership. Being local to North End, I asked if they could get that vehicle brought over so I could work th More

by Wendy L
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Belsky

Jul 01, 2024

North End Subaru responded

That’s awesome that everything worked so seamlessly and you found the vehicle you were looking for. Tom and Alex are great and always seam to make things happen if they can to our customers. It makes life a lot easier here and keeps our amazing customers happy at North End Subaru

June 11, 2024

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Bought my third Subaru from North End. Still a nice and easy experience and Greg was great. More

by LOUIS.MIOLA
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Recommend Dealer
Yes

Other Employees Tagged: Greg Nuorimo

Jun 11, 2024

North End Subaru responded

Thanks for coming into North End Subaru for your third time that’s amazing! We hope your experience just keeps getting better and better with us each time. I’m sure we will see you for your next one and Greg will glide you through the process once again.

June 05, 2024

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Thanks to all for everything. Everyone was very professional and pleasant. The process was quick and easy. Love my Subaru already! More

by greensage
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Recommend Dealer
Yes

Other Employees Tagged: Bob Waite

Jun 06, 2024

North End Subaru responded

We love to hear you had an amazing experience and time with us at north End Subaru! Glad Bob and Tom did all the could to make it quick and easy for you. Hope to see you again for your next Subaru or adding another.

June 05, 2024

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I have purchased many cars from North End Subaru over the years and have never been disappointed. I had the pleasure of working with Greg once a again, and I couldn't be happier with the service I received f More

by djamenta
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Recommend Dealer
Yes

Other Employees Tagged: Greg Nuorimo, Jason Cote

Jun 05, 2024

North End Subaru responded

Thank you for choosing North End Subaru for all your years of purchasing vehicles! We’re so glad Greg could be there to make this process as easy as possible. We want you to have all the information and be confident in one of your biggest purchases. Our team works amazingly together to get the job done here which keeps you coming back. Hope to see you in the future and maybe adding to your Subaru fleet.

May 26, 2024

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We purchase a vehicle less than a week ago and have anything but issues with it. Still have nothing but problems with them fixing the problem. Which has made this experience worst. We haven't even had More

by dmerousi
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Recommend Dealer
No
May 27, 2024

North End Subaru responded

Hello dmerousi, I first want to say I am sorry you felt your experience was less than stellar, we strive tp ensure all of our customers get the very best treatment. After you picked up your new to you vehicle, the used 2017 Volvo, you called the management staff and complained about some noises that you were hearing in the front of the car, with some shaking on the highway. You spoke with Scott on the phone, and after excessively swearing and not letting Scott to help, the phone call ended. Your wife later called back apologizing for his behavior and expressed the concerns in a calmer manner. Scott assured you that we would ensure that the car you bought was checked out and the noise was fixed. You had stated that the car would not pass inspection. When you brought the car in for us to diagnose, there was no rejection sticker on the car. Regardless, we checked on the tires which were well over half life, but the tread depths were not all the same. To make this situation right, we replaced, free of charge all four tires. During that time, we noticed the shock was needed to be replaced which was causing the rest of the issues. We replaced that part for you again free of charge, from a local auto parts supplier for a quick turnaround. All the while you were provided a vehicle to use free of charge while the repairs were underway. The car was then aligned, and ready for you to pick up. A couple days after picking up your car, that had all the repairs done free of charge, because we stand behind all the vehicles we sell, we received an email telling us that the part number listed was not that from Volvo. Never in our talks did we say it would be. You then demanded that we replace your shocks with Volvo branded parts. I called you back to speak to about this, and again were met with threats and demands. I asked that I call you back on Tuesday when the service department opens again so that I can discuss it with them. You agreed. Before Tuesday came around, you left this review. Albeit leaving out how the people that are employed here have been treated poorly by you in the process. Even in this review, you felt the need to rate employees that you never had any interaction with. Leaving them puzzled and confused reaching out to me to ask who this review was from and why they had been reviewed by you with no interaction what so ever. As for OEM parts, we are a new Mazda and Subaru dealership, we do carry those OEM parts from those manufactures in our shop. We would be more than happy to facilitate you in the inspection process that was explained at purchase. We do not have an inspection station here, and you have 7 days from date of purchase to get one. If finding the time to have your car inspected is hard to schedule, we would gladly make and take your car to get the inspection done for you. Sincerely, Jason Cote General Manager

May 25, 2024

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I've never been one to trust a car salesman but, that said, I've purchased several cars from North End Subaru over the years and 1. the process keeps getting easier and 2. I feel like I'm being treated f More

by brenda m
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Recommend Dealer
Yes

Other Employees Tagged: Greg Nuorimo, Michael Pinto

May 27, 2024

North End Subaru responded

We would just like to thank you for coming into North End Subaru time and time again!! Also with each experience it gets easier and seamless. Buying a new vehicle can be stressful and there’s a lot of technology that goes into them. We try our best to make sure you feel comfortable from start to finish here. I’m sure we’ll see you for your next Subaru.

May 18, 2024

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This has to be the 6th,+ Subaru we bought from North end Subaru. It seems like the process gets easier and easier with each purchase. They have a solid crew that helps you through the buying process, and up More

by f.domenichella
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Recommend Dealer
Yes
May 18, 2024

North End Subaru responded

Thank you for choosing us! We’re so happy your experience was smooth and easy. That what we strive for at North End Subaru! We hope to see you again in the future for your next Subaru purchase.

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