North End Subaru

I bought my brand new WRX from North End after months of shopping around at other "quality" dealerships. Being a young person made it very difficult to even look at the car regardless of my credit score at shopping around at other "quality" dealerships. Being a young person made it very difficult to even look at the car regardless of my credit score at other dealerships. They wouldn't let me test drive one even with years of driving experience with a variety of Subaru models. They assumed that I was a "punk kid" that just wanted to try and beat on a performance vehicle. That all changed when I talked to Wayne Brown from Mazda. Immediately, I thought he would try and sway me towards a new Mazda rather than a Subaru but he was genuine and sincere and had no problem helping me out with a Subaru purchase. He, along with Jesse Manning, let me test drive the car without hesitation before even knowing my credit. This was a breath of fresh air compared to the other dealerships I had previously encountered. They did their very best to accommodate my needs and listened to what I could afford and we worked something out from there. Wayne was by far the most helpful salesman I've dealt with in my lifetime and I've already recommended him to three of my friends. Greg Nuorimo showed me how all the bells and whistles worked with the car and I must say, he did an excellent job. All three of these men were courteous and understanding at all times and this was the first dealership I've been to that didn't bully me around or neglect to even let me try a car out before buying. I will definitely continue to recommend this dealership to my peers and I will most certainly be seeing Wayne again in the future. More

Great place to buy a new Cross Trek. It's a friendly customer oriented experience that makes car shopping a pleasure. I have already recommended North End to friends, and this is my third Subaru from No customer oriented experience that makes car shopping a pleasure. I have already recommended North End to friends, and this is my third Subaru from North End. If your are looking for a great car and a pleasant experience I suggest North End as you first stop. More

Excellent service, excellent vehicles, and excellent prices. Greg at North End Subaru answered all our questions and created such a positive experience that we ended up buying a car on our first visit, prices. Greg at North End Subaru answered all our questions and created such a positive experience that we ended up buying a car on our first visit, even though we were not committed to buying upon walking in. The environment was friendly, with no hassle and no pressure. We all know sales staff work on commission and depend on sales volume to make a living, but Greg never made us feel like just another customer and never pressured us. Just answered our questions, explained features, took us on a test drive, gave us time and space to talk over our decision in private, and provided an all-around top-notch experience. Subaru cars are an excellent choice, and this is the place to buy them. More

Many auto dealerships claim to be friendly and hassle-free, but most fall short of that goal. I was much impressed with North End Subaru - not just because of the ease of price negotiation (which hassle-free, but most fall short of that goal. I was much impressed with North End Subaru - not just because of the ease of price negotiation (which was agreed to over the phone in 5 minutes!) but by the genuinely friendly and helpful support I received both during and after my car purchase. Mike and Frank in Sales were both very informative and knowledgeable, which was certainly much appreciated. The manager, Marty, quickly stepped right up when a (very minor) issue arose regarding the options provided with my new car - Marty was right on top of it, and really made me feel like a valued customer by ensuring that the issue was resolved to my satisfaction. I can't speak to their service department yet, but as the owner of 3 other Subarus, I am hoping to start using North End Subaru as my primary go-to service location as well - hopefully they are as good as the sales and management team! - John from Mason, NH More

My wife and I came in looking to either buy used or potentially lease a new vehicle. Frank was extremely helpful, showing us all of our options that would allow us to stay within the budget we had. We potentially lease a new vehicle. Frank was extremely helpful, showing us all of our options that would allow us to stay within the budget we had. We never felt any pressure to make a purchase, and Frank answered any and all questions that we had. I would recommend North End without hesitation to family and friends. More

I had a first-rate experience from beginning to end. Great car at a great price. Tom was 100% friendly and helpful without any pressure at all. I give North End Subaru my highest recommendation without Great car at a great price. Tom was 100% friendly and helpful without any pressure at all. I give North End Subaru my highest recommendation without reservation. More

I am very happy with the whole process of purchasing my second Subaru at North End. Frank Lajoie was wonderful. His knowledge of Subaru is very impressive. He made sure to answer all my questions. There w second Subaru at North End. Frank Lajoie was wonderful. His knowledge of Subaru is very impressive. He made sure to answer all my questions. There was never a moment that I felt any pressure to purchase. The best part of all was being able to drive my new car home that same day. Although I do expect to own this Subaru for a long time, I would not hesitate to recommend North End to family and friends. More

The service and staff at North End were excellent. Frank Lajoie was thorough and knowledgeable about the vehicle. I did not feel pressured to make a purchase. I was pleasantly surprised at the personable Lajoie was thorough and knowledgeable about the vehicle. I did not feel pressured to make a purchase. I was pleasantly surprised at the personable service compared with other dealerships. Thank you North End! Denise Caisse More

The staff here is extremely friendly and helpful. I went on a Saturday without an appointment and found a car I was interested in. I went inside to find a salesman and was greeted by Michael. He pulled the on a Saturday without an appointment and found a car I was interested in. I went inside to find a salesman and was greeted by Michael. He pulled the car up and let me get inside to check it out then we took it for a ride. While on the test drive Michael was very knowledgeable of the car and it's features. He was able to show me the car fax and tell me about the previous owner. When we got back to the dealership we signed all the paperwork for the car with Michael and the finance stuff with Jason. Paperwork was very quick. They were able to give me a fair amount for my trade in. I came back on Monday to sign the final paperwork and pick up the car. I was out of there in about a half hour. When I got the car it had been detailed and the gas was filled up. I can't recommend this dealership and thank Michael and Jason enough. I will definitely go back again when it's time. More

I came up from southern Rhode Island to look at an elusive stick-shift Honda Element they had for sale on their clearance lot. The amount of work invested in this vehicle to make it ready for sale was elusive stick-shift Honda Element they had for sale on their clearance lot. The amount of work invested in this vehicle to make it ready for sale was very impressive, considering Northend doesn't even sell new Hondas. It was fully detailed, and even had a new set of all-season tires! Joe is a no-pressure salesman, and did everything in his power to accommodate me through my first solo car-buying experience. I was able to test drive it as long I liked, which isn't always an option since most other used cars have the gas light on before you can even pull out of the lot. The asking price was more than reasonable, but I did have one concern: That the missing rear headrests would make it difficult to have the car pass inspection, and would cost me a limb or two to replace. Joe gave me his word that he'd locate the originals, or if necessary, order me a new pair. Sure enough, a new pair arrived at my doorstep a week after closing the sale. Buying from Northend is well worth a 2-hour drive, as their reputation for excellent customer service truly precedes them. In the end, I got the car I'd been searching for, in like-new condition, for $75 less than the original price. (It turns out the windshield had it small chip in it that went unnoticed when the Element was first examined by the dealership!) More