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North End Subaru

Lunenburg, MA

4.9
1,228 Reviews
North End Subaru is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 350 New and Pre-Owned cars, Certified Service Technicians, and much more.
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757 Chase Rd

Lunenburg, MA

01462

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Showing 1,228 reviews

June 21, 2015

My service visit Last week I went in for my 90,000 mile service which is a big service I dropped the vehicle off and josh called me later to tell me I needed rear brak More

by Janis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 21, 2015

Pleasant, helpful, informative, and trusting. I enjoyed my experience with Frank. He's a good person, who was very helpful in my decision to purchase a car at North End. Subaru also has a good r More

by dickie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
June 17, 2015

Bought 2015 Cross trek with Greg Lovely and welcoming experience buying my new vehicle with the help from Greg Nuorimo. He goes above and beyond to help his customers. I would highly More

by AMP123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Nuorimo
June 10, 2015

Purchase new 2015 Suburu Forester This is one of the best experiences I have ever had purchasing a new car, and we bought more thank 10 over the years. Frank Lajoie was friendly, easy More

by NoniBampie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Lajoie
June 08, 2015

Excellent buying experience with Greg I had a fantastic experience buying a new 2015 Subaru Outback from North End Subaru with the help of Greg Nuorimo. I had bought a 2011 Outback from a More

by subiedriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse Manning, Greg Nuorimo
June 08, 2015

Service I brought my 2009 Subaru Impreza to North End when the check engine light came on. It was also due for a 60,000 mile checkup and I had also neglecte More

by Sydney1940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Machado
June 05, 2015

Happy New Customer! I am very happy with my new Subaru! Thanks to Frank Lajoie for going over all details on the car! I'll be back again! More

by ErSmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lajoie
June 04, 2015

Thank you, Dave Graves! I had a great experience buying my 2015 Subaru Legacy from Dave Graves. He made me feel very comfortable every step of the way. From start to finish h More

by Wendy Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 31, 2015

Perfect service deparent Josh Rick and jj are the best advisors north end has every had they where so link when I recently came in they was working well together an my car was More

by Nancy p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 30, 2015

Disappointed Absolute nightmare. I came to an agreement, binding contract and all, and waited two weeks for the car to come in by way of another dealership after More

by luke1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marty Babineau, Jesse Manning
May 31, 2015 -

North End Subaru responded

Luke again I sincerely apologize that we were not able to obtain the car. North End communicated with you from the beginning the estimated time of arrival of said car, and also most important that we were able to make a verbal agreement with another Subaru dealership to get you this car, since it was the only one in New England. We relied on their word, which unfortunately they decided to sell the car to one of their customers and only communicated that to us, when we called to arrange picking up the car. we immediately communicated that to you. I personally called you and spoke in length to help you in your purchase of a new legacy. I thought the offer to get you the exact same car with a different interior color that was coming into our inventory in late june, plus provide you a free rental until the car arrived, plus an additional $300.00 dollars off the all ready low True car price was generous. I did indeed leave for a few hours sick, and wanted to ensure you were followed up on. You declined the offer, and we gave you back your deposit. During our conversation I even offered you to drive the 2015 until we could order you a 2016 in the exact colors you initially requested at no additional cost to you. You declined that also. At the end of the day we failed to sell a new Subaru to a customer that came recommended by one of our many satisfied customers, and yes I did state "we are a destination dealer, and do rely strongly on referral and repeat business. I understand your frustration as I stated in our phone call. I was as frustrated with the other dealer, but again I tried to remedy the situation as best as I could. When making verbal agreements with our network of dealers I do expect a level of trust, and unfortunately this dealership chose to break that level of trust and sell the car to someone else. Luke I have and will always be available to my customers. You are more than welcome to call me anytime.

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