Service Department is the worst. Bought a 2021 Santa Fe
Calligraphy three months ago that has had a rattle in the dash from day one and that developed an oil leak about a week ago. BTW, this is Hyundai’s
Calligraphy three months ago that has had a rattle in the dash from day one and that developed an oil leak about a week ago. BTW, this is Hyundai’s top of the line Santa Fe, that has a list price of ~$45,000 and is currently selling above list. I live about an hour away from the dealership and since they don’t give loaners, it was a royal pain to coordinate getting my car down there.
When I dropped the car off, I told the service tech that the rattle was intermittent and said it would stop when I pressed on the instrument cluster frame, so they knew exactly where the rattle was coming from. Took my car in on Monday, then on Thursday I called to see when it was going to be ready and was told it was ready (I guess they were waiting for me to call to let me know the car was supposed to be ready). Because incompetence just seems to be common in this country today, I made sure to ask if they fixed the rattle in the dash. Did they fix the rattle? Of course not. They said they couldn’t duplicate the rattle. This, despite the fact that I told them it was intermittent and pointed out exactly where the rattle was coming from.
Friday morning, the service tech left a message saying they couldn’t find the rattle and basically weren’t going to do anything. I spoke to Brandon, the Service Manager, who assured me that he, or someone else, would call me back in a couple of hours. Nine hours later at 5PM, I still had not heard back from him, or anyone else, so I called the Service Department and was put on hold for ten minutes, then transferred to someone’s voicemail. I called back two more times and was hung up on after the phone rang a dozen times.