North Hollywood Toyota

DO NOT BUY A CAR OR SERVICE YOUR CAR HERE!!! They have the WORST customer service we have ever experienced. Previously we had scheduled a service appointment, dropped off our car, only for it to sit th the WORST customer service we have ever experienced. Previously we had scheduled a service appointment, dropped off our car, only for it to sit there ALL DAY without being looked at, much less serviced. Instead we had to come back and be without that car for a whole other day. Recently they "cornered" my mother (her words not mine) into $$$$ of "service" where the labor was ridiculously more than the parts. I called to talk to them and ALEX was incredibly rude. Needless to say they have lost us as customers FOREVER. Here we were looking into buying a new Toyota this year. Not from these deceitful jerks. More

Everyone I dealt with was professional and extremely friendly. I went into the dealership expecting to need a cosigner for a loan on a car but they worked really hard to make it possible for me to get a friendly. I went into the dealership expecting to need a cosigner for a loan on a car but they worked really hard to make it possible for me to get a loan on my own and keep the monthly payments at what I said was personally affordable. There was no need for negotiating or getting multiple quotes, which is what I've dealt with at other dealerships. The first offer they came to me with was what I needed. I was able to get the car I really wanted, (which has never been an option for me for multiple reasons) at a price I could afford, without a cosigner, which also I never thought would be possible. They helped me accomplish a personal goal. I never post reviews (horrible I know) but I cannot express enough how amazing my experience here was and if someone thinks the way I did about trying to get a new car hopefully this will encourage them to try! (shoutout to Steve who helped me from the phone call before I went in all the way through me driving the car off the lot. There were so many other people who made this experience great and really helped me but I can't remember your names! I'm so sorry, but thank you all!) More

Mi primera ves comprando un carro y north hollywood toyota me a dado la peor experiencia si ustedes piensan comprar un carro por primera ves mucho cuidado , muy amables y todo pero solo les interesa un toyota me a dado la peor experiencia si ustedes piensan comprar un carro por primera ves mucho cuidado , muy amables y todo pero solo les interesa una cosa , su dinero no ayudarlos ni nada aunque les digan que les van a conseguir el mejor precio no va a ser asi , el vendedor les dice un precio sin mencionarles que existen mas numeros incluso yo mismo le pregunte si el precio incluia taxes y todo mienten hasta que no te das cuenta y firmas un contrato creendo en la palabra de ellos despues te mandan con el que se encarga de los papeleos o el que te ayuda a financiar el carro, y no te dicen que no hablan espanol ni nada en mi experiencia con MARK BOSTANCI fue la peor con mi poco ingles el muy amable y sonriente para que firme el contrato el cual quedaria en 23k me molesta un buen rato para que le comprara una aseguranza al carro y le pregunto cuanto va a ser el precio total si compro esa aseguranza extendida y me responde 24k le digo esta bien y me dice que casi terminamos y que solo necesita unas firmas en una pantalla de escritorio que no deja ver lo que dice firmo y todo listo carro nuevo por 24k perfecto. feliz al proximo dia en casa despues del trabajo reviso los papeles y me doy cuenta que el total llego a 33k. voy al dealer de nuevo y pregunto por el manejador , no dejan hablar con el MARK BOSTANCI sale y me llama para hablar, ya en la oficina le pregunto que que paso con el total que me habia dado de 24k , yo enojado me altero y le digo que por que habian cambiado los numero de 24k HASTA 33K y empieza con sus tonteria que taxes y productos del carro y mas cosas que elevo hasta 33k repito yo enojado le dije que queria regresar el carro por no ser sincero y mentir el ya tambien estresado termina con su actuacion de agente amable y empieza a decir que llevava anos haciendo esto (estafando gente) y yo solo era uno mas y que no podia hacer nada y que seguiria haciendolo de ese modo toda la via, me hizo una sena obsena como agarrandose los genitales mientra decia que lo sueguiria haciendo a gente nueva (nuevos compradores) como yo , yo enfurecido sabia que debia contenerme por que sabia que lo estaba grabando en mi telefono por que presentia que halgo iva a pasar cunado lo confrontara decidi calmarme y decirle que lo olvidara y que iva a denunciarlo y demandar al lugar por su estafa. NO CONFIEN EN NADIE AHI. More

Misha Vrabii was our sales guy. He knew the vehicle inside out and backwards. Misha also did not try any high pressure sales tactics which in my opinion is very rare in the car sales business. He mad inside out and backwards. Misha also did not try any high pressure sales tactics which in my opinion is very rare in the car sales business. He made it easy to buy the car. More

Special thanks to Bianca she was very helpful! Best person to deal with! I highly recommend her!! If I go back I definitely will gonna ask for her help again!! person to deal with! I highly recommend her!! If I go back I definitely will gonna ask for her help again!! More