North Hollywood Toyota

Thank you N. Hollywood Toyota! The absolute honest, courteous, no-pressure treatment by every staff member I dealt with today was amazing. All questions were answered candidly, I wa The absolute honest, courteous, no-pressure treatment by every staff member I dealt with today was amazing. All questions were answered candidly, I was given the lowest price possible without any need to play the haggling game, and was given the options for the most optimal financing and coverage for my personal need. The North Hollywood dealership is not the closest to me, but their staff is the reason why I would only go to them for any future purchases. More

The Customer Service Ruined It I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. Not only did they say that they wouldn’t wait for me, but when I did arrive 3 minutes before closing the cashiers cut me off, rushed me out and locked the door immediately. They drove my car out and (without mentioning this) had just plopped a broken and dirty hubcap of mine in my back seat. When I asked some employees walking by what happened they just told me it was broken. I asked them to put it back on and they said we could but it’ll just fall off. Instead of mentioning to me earlier in the day that THEY broke it off and I would need to replace it myself. It may be one mile from my house but I will literally NEVER return here. (Service Aid Rep Richard was super nice, but didn’t check my vehicle history like he was supposed to and tried to get me to pay for $1200 worth of service more than I needed) More

AVOID! These guys do nothing buy LIE and SCAM WORST Toyota Dealership I've ever been in to buy a car. Don't be tempted by "low quotes online" from them -- THEY WON'T EVEN HONOR THEIR OWN EMAILED WORST Toyota Dealership I've ever been in to buy a car. Don't be tempted by "low quotes online" from them -- THEY WON'T EVEN HONOR THEIR OWN EMAILED QUOTES. It's all to get you in, then the LIES, GAMES and SCAMS begin. Was looking to get a 2017 Prius (1) Got a confirmed price quote from them thru Edmunds. Printed it out, with the VIN. Color and trim I wanted. (2) Made an appointment to see the car. Called the night before to verify car was actually in stock and quote price was valid and would be honored. Was told yes, quote was good, they would have the car ready for me the next morning at that price. (3) Showed up. Test-drove car. Then when it was time to buy, the lies and games begin. (4) First was told "Oh no, we can't honor our quote. It's a mistake. Sorry." They would NOT honor their own Guaranteed Emailed Edmunds Quote! (And the emailed, verified quote was no mistake -- it was barely under MSRP!) But they suddenly would not honor it, and wanted hundreds more. Yup. Really. (5) In ADDITION, we were told that on TOP of that, for ALL NEW CARS at this dealership, they put on 99c pieces of sticky-tape (literally looks like it came from the 99c Only store!) -- for which they charge you an additional $500 markup. Oh what fun. And they won't take it off. (6) So all of a sudden it's "We won't honor our own emailed, guaranteed quote from yesterday (that was also voice verified the night before as being good) -- it's going to be hundreds more. PLUS on TOP of that, it will be ANOTHER $500 for the 99c sticky tape we just put on." (7) As is typical for this game of screw-the-customer, it's always the fault of "the boss" somewhere in back. (8) But when I asked to speak to the boss, was not allowed to. (9) So walked out the door and left. (10) While driving away, called Edmunds to lodge a complaint, giving them my Quote #. (11) 20 minutes later as we were driving down the freeway to another dealership, North Hollywood called back, said fine, for us they'd change their mind and finally honor their quote (as they're obliged to do in the first place) -- and would "lower" the price of their 99c sticky tape from $500 to $200. This on a car ALREADY with a huge margin for them, at close to MSRP. Your choice whether you want to deal with SCAMS like this. I saw the negative reviews for North Hollywood, but went anyway, due to the "guaranteed" quote they gave -- which they simply refused to honor, actually saying "it's the only time we've ever made such a mistake where we won't honor our 'guaranteed' quote." Uh-huh. Right. There was no mistake (the quote was BARELY under MSRP! But it was the color and trim level I wanted). Oh, the salesman will be nice and everything will seem fine -- until you sit down to do the paperwork. Then the LIES and SCAMS begin. Don't be afraid to JUST WALK OUT -- FOR REAL. And go to another dealership. They're betting most people WON'T actually walk out -- then they get their $$$ by SCAMMING you after successfully baiting you in. Better yet, save your time and just AVOID THIS DEALERSHIP COMPLETELY. There are SO MANY OTHER Toyota dealerships around (just Google to see how many!) that Don't treat their customers with contempt. Oh, they'll lure you in with a great, low "guaranteed" quote. NOT WORTH THE PAPER IT'S PRINTED ON. Don't say you haven't been warned. More

Poor service I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they don't I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they don't want to answer More