North Park Toyota of San Antonio

First-Time (emergency) Service Right before a planned long trip, I discovered a screw in my tire. I called service and asked for the best advisor and was given Michael Godina's nam Right before a planned long trip, I discovered a screw in my tire. I called service and asked for the best advisor and was given Michael Godina's name. I explained my situation and he was able to help me very quickly. He had the tire ordered, sent someone to pick it up, and called me when it was available. I was in and out of the dealership very quickly and was able to keep all my appointments in the day and leave for my trip as scheduled. I have tried two other dealerships and have not had this level of service. I appreciate his effort and have already returned for my 10k service; I'll keep coming back! More

Customer needs are number one. This is the second car I have leased and just like the first time - totally satisfied with the customer service from the moment I arrived, the staff a This is the second car I have leased and just like the first time - totally satisfied with the customer service from the moment I arrived, the staff and especially the Sales Rep was just as outstanding as the first time. I called specifically to ensure Richard Schott was still there so I could once again do business with him and I was not disappointed.. If the service continues to be this outstanding - I will continue to send people to North Park Toyota and Richard Schott and be back to lease another car in three years. More

Excellent service provided by Mr Michael Lopez Mr. Lopez provided excellent service.I had gone in to get My Rav4 serviced for 30,000 miles.He explained to me the benefits of getting the prepaid mai Mr. Lopez provided excellent service.I had gone in to get My Rav4 serviced for 30,000 miles.He explained to me the benefits of getting the prepaid maintenance agreement.He was very knowledgeable in his explanation of the benefits. More

Old School Customer Service Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not the Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not there yet, thats when Mr. Duron asked me if he could assist me. He asked me the standard questions about my warranty and mileage and then let me know the warranty would not be verified until 8:00 am. I was not aware of this so I agreed to wait since that is the protocol. He informed me that he would have the technician check all the door locks on my 4runner so i would not have to return. (had drivers side replaced recently). Passenger side was now failing so i brought vehicle in for repair. He informed me that his tech did replace two locks on my vehicle. I was happy with his honesty by letting me know there had been issues with these locks. Honesty goes a long ways when providing customer service. There was plenty opportunities for me to be upset, but having a service background I know how difficult Mr. Duron's job can be. His disposition and attitude were key in providing great customer service. I shook his hand and thanked him for his help. Hopefully he will continue to be an example of excellent old school customer service. More

Never disappointed :) From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I arrived it was immediately put in shop and was worked on as expected. Thank you so much for everything and your cafe is always a nice touch to help me feel comfortable. More

Always the best service Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may address. More

Great experience! From the very first person I encwhich was Jesse it was fabulous !! He worked out my issue with financing and getting me into my new car From the very first person I encwhich was Jesse it was fabulous !! He worked out my issue with financing and getting me into my new car More

Excellent time I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me and gave me an estimate. More

Professional Dealer My experience working with sales person was very possitive. He was knowledgeable on the vehicle that I was interested in. He walked me through the who My experience working with sales person was very possitive. He was knowledgeable on the vehicle that I was interested in. He walked me through the whole process smoothly. More