Patrick Lancaster

North Park Toyota of San Antonio responded

We are concerned to hear about your experience and understand your frustration. We recognize that having reliable transportation while your vehicle is being serviced is essential, especially when you need to get to work, and we are sorry to hear that you feel this way about the service you received. Your feedback is invaluable to us as we strive to improve our processes and better serve our customers. We would like to discuss this further and work towards a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly and ensure your voice is heard.

North Park Toyota of San Antonio responded

Thank you for your wonderful feedback, Kemily! We are truly grateful that you experienced excellent service and outstanding customer care during your visit. Your kind words about our support and assistance with your vehicle mean so much to our team. We deeply appreciate customers like you who take the time to share their positive experiences. Your recommendation helps us continue to build trust within our community, and we look forward to providing you with the same exceptional service for all your future automotive needs.

North Park Toyota of San Antonio responded

Thank you immensely for taking the time to share your wonderful experience with us. We are truly grateful that you chose to make your third vehicle purchase with our team, and it means the world to us to know that we have earned your continued trust and loyalty. Your kind words about our team members reflect the dedication and commitment we strive to provide every customer who walks through our doors. We are honored to have been part of your automotive journey three times over, and we look forward to serving you and your family for many years to come.

North Park Toyota of San Antonio responded

Thank you for the great review! We're thrilled your truck was repaired well and you had a positive experience. We look forward to serving you again at North Park Toyota of San Antonio!

North Park Toyota of San Antonio responded

Thank you for your positive feedback! We're glad our service team could resolve the miscommunication and make everything work out for you. We appreciate you sharing your experience with North Park Toyota of San Antonio.

North Park Toyota of San Antonio responded

Thank you for the wonderful review! We're thrilled you'd recommend us to friends and family. Treating our customers like family means everything to our team at North Park Toyota.

North Park Toyota of San Antonio responded

Thank you for sharing your wonderful experience! We are delighted to hear that you found our team to be helpful and knowledgeable throughout your visit. It means so much to know that we were able to clearly walk you through each step of the process, ensuring you felt confident and well-informed about your decisions. Your kind words about our dealership truly brighten our day and motivate us to continue providing exceptional service to every customer who walks through our doors.

North Park Toyota of San Antonio responded

We are overjoyed to hear about your outstanding experience! It's wonderful to know that Jorge provided you with amazing and respectful service while efficiently taking care of your Tundra. Your feedback about the quick and professional service truly means a lot to us. We're grateful that you chose us for your automotive needs and appreciate you taking the time to share your positive experience with others.

North Park Toyota of San Antonio responded

Thank you for sharing your feedback about your recent service experience. We truly appreciate your recognition of our team's customer-friendly and professional approach - this means a great deal to us. We understand your frustration regarding the additional repair needed for your catalytic converter. We recognize that discovering another issue requiring further investment can be disappointing. Your experience helps us identify opportunities to enhance our diagnostic processes. We value customers like you who take the time to provide honest feedback about both the positive aspects of their visit and areas where we can improve our service delivery. We hope that when you return for the additional work, we can continue to demonstrate the same level of professionalism and customer care that you experienced during your initial visit.

North Park Toyota of San Antonio responded

Thanks for the feedback! Glad everything was clearly explained and you had a smooth, professional experience throughout.