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North Park Toyota of San Antonio
San Antonio, TX
1,835 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,835 reviews
November 19, 2018
Old School Customer Service Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not the Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not there yet, thats when Mr. Duron asked me if he could assist me. He asked me the standard questions about my warranty and mileage and then let me know the warranty would not be verified until 8:00 am. I was not aware of this so I agreed to wait since that is the protocol. He informed me that he would have the technician check all the door locks on my 4runner so i would not have to return. (had drivers side replaced recently). Passenger side was now failing so i brought vehicle in for repair. He informed me that his tech did replace two locks on my vehicle. I was happy with his honesty by letting me know there had been issues with these locks. Honesty goes a long ways when providing customer service. There was plenty opportunities for me to be upset, but having a service background I know how difficult Mr. Duron's job can be. His disposition and attitude were key in providing great customer service. I shook his hand and thanked him for his help. Hopefully he will continue to be an example of excellent old school customer service. More
by oldschoolguy52
Employees Worked With
November 18, 2018
Never disappointed :) From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I arrived it was immediately put in shop and was worked on as expected. Thank you so much for everything and your cafe is always a nice touch to help me feel comfortable. More
by PrisAgui1
Employees Worked With
Martin Flores
November 18, 2018
Always the best service Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may address. More
by BRod842
Employees Worked With
Other Employees :
Yvette Gooding, Jonathan Cuellar, Tyler Millican, Martin Flores, Michael Cisneros, Rafat Habash, Michael Lopez
November 18, 2018
Great experience! From the very first person I encwhich was Jesse it was fabulous !! He worked out my issue with financing and getting me into my new car From the very first person I encwhich was Jesse it was fabulous !! He worked out my issue with financing and getting me into my new car More
by Esme
Employees Worked With
Jesse Soto
November 17, 2018
Professional Dealer My experience working with sales person was very possitive. He was knowledgeable on the vehicle that I was interested in. He walked me through the who My experience working with sales person was very possitive. He was knowledgeable on the vehicle that I was interested in. He walked me through the whole process smoothly. More
by Toyota Fan
Employees Worked With
Milton Alicea
November 17, 2018
Excellent time I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me and gave me an estimate. More
by Nptoyota107
Employees Worked With
Yvette Gooding
November 16, 2018
I left a deposit, they sold my vehicle to someone else. I agreed to purchase a vehicle from Moses Chughtai (Salesperson) yesterday evening and sent him my credit card information for the deposit. Thirty min I agreed to purchase a vehicle from Moses Chughtai (Salesperson) yesterday evening and sent him my credit card information for the deposit. Thirty minutes later, I spoke with Yanira Fernandez (Internet Sales Assistant) to confirm my appointment to pick up the vehicle on Saturday morning. I mentioned that I already gave the Salesperson my deposit information, but that I wanted to send it to her in order to confirm that everything was in place before buying plane tickets on a flight from Columbia, SC to San Antonio, TX. She confirmed that she received my email, and then I proceeded to purchase the plane ticket and hotel room. ? This morning, at 7:39 AM, I emailed Moses Chughtai, Yanira Fernandez, and Tania Eubanks (General Manager) the same information to follow up with them. A few hours later, the Salesperson informed me that they sold that vehicle to someone else… who had an appointment today at 9:00 AM. ? So now I’m stuck without a vehicle, nonrefundable plane tickets, and a hotel room that I can’t cancel. Your website says that you have “outstanding customer service” but I just don’t see it. More
by J_Aguiar
Employees Worked With
Moses Chughtai
November 16, 2018
Great service The service was fast, the employees where friendly and I didn't get any unexpected Bill's. The waiting area was very comfortable and I enjoyed the caf The service was fast, the employees where friendly and I didn't get any unexpected Bill's. The waiting area was very comfortable and I enjoyed the cafe ! More
by Frankie
Employees Worked With
Michael Lopez
November 15, 2018
Great Service The lady processed my Highlander in about 2 minutes on the Lube service side and I was inside drinking coffee in no time at all! They did an inspe The lady processed my Highlander in about 2 minutes on the Lube service side and I was inside drinking coffee in no time at all! They did an inspection of the tire pressures, added air to all of them and sent me on my way feeling very safe. Thank-you for your great service even though I did not pay one cent! More
by Just an old lady
Employees Worked With
Sorry, don't recall.
November 15, 2018
Oil change I went in for a routine oil change service. Although I didn’t have a appointment i was fit in in a timely manner. Everyone provided friendly & great c I went in for a routine oil change service. Although I didn’t have a appointment i was fit in in a timely manner. Everyone provided friendly & great customer service. More
by Michelle
Employees Worked With
Michael Cisneros
