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North Penn Mazda - Service Center

Colmar, PA

4.8
2,021 Reviews

2,021 Reviews of North Penn Mazda - Service Center

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July 18, 2019

Unable to determine the issue My Mazda CX-5 is losing engine oil. I've had to add multiple quarts of oil during my time driving the vehicle. However, every time they check the oil More

by TomR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilkins Jones
Jul 29, 2019 -

North Penn Mazda responded

Mr. Rawcliffe, As Wil had explained to you when you were in for your oil level check, we do not see the vehicle on a regular basis for oil changes. The first time we saw the car was in June of 2017 at 19,872 miles when we did an oil change. The next oil change done by us was in June of 2018 at 31,271 miles and at your request, we suggested the car be brought back in 1,200 miles to check the oil level. In August of 2018 at 33,232miles we checked the oil level and it was at the fill mark at that point so we did not have to adjust the level. In September of 2018 we did recheck the oil level again at 34,643miles and again, the oil level was within the acceptable range and we did not adjust it. We did not see the vehicle again until 43,413miles at which time we did an oil change and requested you to bring the vehicle back in 1,200 miles to recheck the oil level as you felt it was burning oil. When you brought it in at 44,816 miles the oil level was still at the fill level. We cannot confirm that the vehicle is losing oil as you do not service the vehicle regularly with us and we cannot verifiy if another shop is filling the oil to the correct level. We also cannot confirm what type of oil they are using. We are not trying to "cover" anything up but rather we are not able to duplicate an issue with your vehicle. There would be no reason for us to not fix the car if there were an issue as it would be work for our technicians. If you would like to discuss this further, please contact me at 267-956-1160. Thank you. Amanda Young Service Manager

July 18, 2019

Recall service Everyone was very nice and courtesy. Helpful and explained everything very thoroughly. One of the best customer service experiences I've had. Will de More

by GSANTANA339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Jul 22, 2019 -

North Penn Mazda responded

We are glad you had a positive experience as we know recalls can be no fun. Our goal is 100% satisfaction and it appears as though we achieved that at your visit. Thank you again for taking the time to share your experience with us and we look forward to seeing you at your next visit!

July 18, 2019

Great Customer Service From booking online to drop of and then being told the job is complete every step done with personal care and attention to getting your service done w More

by TONYJANNETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

North Penn Mazda responded

Thank you Tony for sharing your experience with us. We appreciate the kind words and, as always, we look forward to seeing you at your next visit!

July 18, 2019

Warranty recall and first service I was thrilled with the video technology allowing me to be kept up to date on what was being done to my car. The technician thoroughly explained what More

by Madisonmazda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 22, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We apprecaite the positive feedback and look forward to seeing you at your next service!

July 09, 2019

Great service, staff always super nice and friendly. Took advantage of early Saturday service hours and stopped in for a nail in my tire. In and out in less then an hour. Again Caitlyn was super attentiv More

by Mr Cudd
Recommend Dealer
Yes
Employees Worked With
Jul 15, 2019 -

North Penn Mazda responded

Mr. Cudd, I will pass this along to Catie. She is an asset to our service department and we are lucky to have her here! We look forward to seeing you at your next service.

July 09, 2019

Service on CX-9 I dropped my car off in the morning for its first service and it was ready in the afternoon. The staff was helpful and answered any of my questions. T More

by BSTOZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Catie. We will be sharing your feedback amongst our team.

July 08, 2019

Exceeded expectations Had a great experience. Everyone was very helpful and i was excited to see that the dealership had a shuttle service to take me home after I had dropp More

by HEATHER.SCHOFFEL18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. I am happy to hear that we exceeded your expectations during your visit!

July 04, 2019

Efficient & professional Employee proactively suggested that I have a state inspection done at the same time as the routine service even though the inspection was not due for More

by PAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilkins Jones
Jul 15, 2019 -

North Penn Mazda responded

I am glad to hear we were able to get your inspection done to save you a another visit while you were here! Thank you for the kind words and we will see you at your next visit.

June 28, 2019

Mazda Service Very quick and efficient also they clean your vehicle or give you a car wash voucher. The coffee and snacks are also a nice addition More

by JOHN.BARANICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

North Penn Mazda responded

Thank you for the positive review Mr. Baranich! We appreciate you taking the time to share your experience with us and look forward to your next service.

June 27, 2019

Satisfactory Service Always love visiting my Mazda Family. Their service is impeccable. Thank you to all that work there. You really know how to make someone feel welcome! More

by kvdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil
Jun 28, 2019 -

North Penn Mazda responded

Thank you Katie! We appreciate you sharing your experiences with "your Mazda family". As you know, we strive for 100% satisfaction and we are happy to know we have achieved that with you. We will see you Wednesday for the other car!

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