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North Penn Mazda - Service Center

4.8

176 Lifetime Service Reviews

181 Bethlehem Pike, Colmar, Pennsylvania 18915

176 Reviews of North Penn Mazda - Service Center

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June 11, 2019

"Recall service"

- alex17

My 2-year old car had a recall. Scheduling was reasonable. Wait time was reasonable. Staff were friendly. Everything worked. Bummer to have the problem in the first place, but that's a manufacturers problem, at least the dealer fixed it with the least hassle reasonably possible. My one gripe is that they don't provide free inspections for people who buy cars here, unlike the dealer for our other car.

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Yes
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June 11, 2019

"Diagnosed the problem and waived fees."

- WENDALLS7

The battery was not connected properly and therefore the alternator was not charging it. Wil was able to diagnose and correct the problem for me and waived the service charge. Thanks!!

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Yes
Employees Worked With
Wil
June 10, 2019

"Recall service"

- GF

I took my vehicle in for a recall. The service was completed quickly. I was met at the desk by name. The dealer showroom and waiting room was clean and comfortable.

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Yes
Employees Worked With
June 10, 2019

"Fast, convenient, friendly staff, and a car wash!!"

- cat1001

I have been twice to North Penn Mazda Service Center now and was very pleased both times. The waiting area was pleasant and comfortable. The time spent on my car was reasonable. Staff was very friendly and helpful. And, they washed my car for me! Cost was simply what it is (no deals, but likely a reasonable cost for the service.) Very pleased.

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June 06, 2019

"Done and done "

- WEYES08

I went to get a high mileage oil change. I went in, waited and it was simply done in time and on time. There was even speedy service when I asked, at the last minute, for new windshield wipers. Great service center.

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Jun 07, 2019 -

North Penn Mazda responded

Thank you! We appreciate your feedback. Our goal is 100% customer satisfaction and it seems as though we achieved that with you. We look forward to seeing you at your next service visit!

June 06, 2019

"Repair of tire under warranty "

- PASTOR_ELAINE

Will was courteous, knowledgeable and very helpful. He addressed additional concerns that I raised and took care of them. He responded to my message and contacted me when he said he would.

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Yes
Employees Worked With
Will
Jun 07, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with Wil. He is an asset to the company and we are very lucky to have him! We look forward to seeing you at your next service visit!

June 05, 2019

"Complimentary oil change "

- PENNYE_ALBERT

Caitlin was awesome. Very cordial and accommodating. Only problem was that my oil change service due notification still on. Need to let me know how to change it myself

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Yes
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Jun 07, 2019 -

North Penn Mazda responded

Thank you Pennye. I apologize that the service reminder system was not reset and it is something you can do yourself. When you get a chance, give Catie a call and she can walk you through the process. I am glad to hear that you had such a good experience with Catie otherwise! We are very lucky to have her as part of the team here.

June 04, 2019

"Car inspection, emissions testing, oil change"

- HERRICKPD

Service staff was friendly and answered questions that I had. During the time my car was in the shop, they kept me informed about the progress on my vehicle. My car was ready in a reasonable amount of time.

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Yes
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Jun 07, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and look forward to seeing you at your next visit!

June 04, 2019

"5 Stars"

- CHRIS H

Great service, as usual! The staff was friendly and very efficient. Everything went smoothly, and my car was serviced in a timely manner. I couldn't be happier.

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Jun 06, 2019 -

North Penn Mazda responded

We appreciate the 5 star review Chris!! We value the feedback and look forward to seeing you at your next service visit.

June 04, 2019

" Great customer service "

- JENLF111

I was very impressed with the friendliness and helpfulness of all of the employees at North Penn Mazda service and loaner car areas. I would Highly recommend this dealership to anyone.

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Yes
Employees Worked With
Other Employees : Girl at loaner car desk
Jun 06, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and look forward to seeing you at your next service visit!

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