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North Penn Mazda - Service Center

Colmar, PA

4.8
2,021 Reviews

2,021 Reviews of North Penn Mazda - Service Center

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June 07, 2019

Done and done I went to get a high mileage oil change. I went in, waited and it was simply done in time and on time. There was even speedy service when I asked, at More

by WEYES08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

North Penn Mazda responded

Thank you! We appreciate your feedback. Our goal is 100% customer satisfaction and it seems as though we achieved that with you. We look forward to seeing you at your next service visit!

June 06, 2019

Repair of tire under warranty Will was courteous, knowledgeable and very helpful. He addressed additional concerns that I raised and took care of them. He responded to my message a More

by PASTOR_ELAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
Jun 07, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with Wil. He is an asset to the company and we are very lucky to have him! We look forward to seeing you at your next service visit!

June 05, 2019

5 Stars Great service, as usual! The staff was friendly and very efficient. Everything went smoothly, and my car was serviced in a timely manner. I couldn't b More

by CHRIS H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 06, 2019 -

North Penn Mazda responded

We appreciate the 5 star review Chris!! We value the feedback and look forward to seeing you at your next service visit.

June 05, 2019

Complimentary oil change Caitlin was awesome. Very cordial and accommodating. Only problem was that my oil change service due notification still on. Need to let me know how to More

by PENNYE_ALBERT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

North Penn Mazda responded

Thank you Pennye. I apologize that the service reminder system was not reset and it is something you can do yourself. When you get a chance, give Catie a call and she can walk you through the process. I am glad to hear that you had such a good experience with Catie otherwise! We are very lucky to have her as part of the team here.

June 05, 2019

Car inspection, emissions testing, oil change Service staff was friendly and answered questions that I had. During the time my car was in the shop, they kept me informed about the progress on my More

by HERRICKPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and look forward to seeing you at your next visit!

June 04, 2019

Great customer service I was very impressed with the friendliness and helpfulness of all of the employees at North Penn Mazda service and loaner car areas. I would Highly More

by JENLF111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girl at loaner car desk, Michael Jansons
Jun 06, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and look forward to seeing you at your next service visit!

May 29, 2019

Oil Change Service was quick and painless. Catie explanation was super easy to understand. Everyone I came in contact with was super friendly! Defiantly would re More

by Goaliegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2019 -

North Penn Mazda responded

Thank you for the positive feedback! We appreicate you taking the time to share you experience with us. Our goal is 100% customer satisfaction and it appears as though we achieved that with you! We look forward to you next visit with us.

May 28, 2019

State Inspection Quick access to an appointment for State Inspection especially on a Holiday Weekend. Also, installation of car battery was done at same visit. Exce More

by BMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

North Penn Mazda responded

Thank you BMK. I am glad to hear that we were able to accomodate all of your needs while you were in to prepare for the long weekend. We look forward to seeing you at your next service visit.

May 27, 2019

Excellent service as usual. All work completed earlier than expected. Loaner vehicle was new and clean. Everything was as promised. Great job North Penn Mazda! More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan, cashier
May 28, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your feedback with us. We value our customers and the experiences they have when coming in for service. We look forward to seeing you at your next visit!

May 27, 2019

Great service experience. Great experience. Friendly associates, convenient scheduling. Awesome rental options. We’ll defiantly return for service. Only negative was not accep More

by Joemustazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us. I would like to know about the service coupon that we wouldn't accept if you would please contact me at 267-956-1160. We appreciate the feedback and look forward to seeing you at your next visit. -Amanda Young Service Manager

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