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1,733 Reviews of North Penn VW - Service Center
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July 26, 2019
30000 mile Service The dealership was very helpful and I was in and out very quickly. They reviewed everything thing with me and made sure to keep informed during the en The dealership was very helpful and I was in and out very quickly. They reviewed everything thing with me and made sure to keep informed during the entire visit. More
by ftdillon
Verified Customer
July 22, 2019
My brakes are good to go I had to replace my front brakes that was suggested to do by the service technician. After my car brakes service my car no longer have vibration in th I had to replace my front brakes that was suggested to do by the service technician. After my car brakes service my car no longer have vibration in the steering once I throw on brakes on a low speed and no squealing. Brakes are good to go now. More
by DJUNA.WITHERSPOON
Employees Worked With
Other Employees :
Ken Burton , Derek Fitchett, Jeff Applegate, Matthew Treichel, Jason Hartman
July 17, 2019
You guys were great! Your staff was great from intake to delivery of our vehicle. We had a few bad experiences at another dealership and you folks were so much better tha Your staff was great from intake to delivery of our vehicle. We had a few bad experiences at another dealership and you folks were so much better than them. You also delivered our vehicle sooner than I thought it would be done. Thank you! We will definitely use North Penn Imports for all of our VW needs moving forward!! More
by TONYD123
Employees Worked With
July 16, 2019
VW 10,000 Mile Checkup Overall a great experience. Everyone's friendly, professional, and they follow through on what they say. They really make it easy to do business there Overall a great experience. Everyone's friendly, professional, and they follow through on what they say. They really make it easy to do business there. More
by VWFAN
July 12, 2019
Excellent care by your adviser, Ken Great customer service and friendly staff. Very helpful in explaining the services performed and necessary repairs. Clean showroom and waiting area, t Great customer service and friendly staff. Very helpful in explaining the services performed and necessary repairs. Clean showroom and waiting area, too. My car was ready when promised. More
by dvcnpvw
Employees Worked With
Ken
July 11, 2019
Service was done on my tire in a timely manner I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. More
by EPBLOUNT
Employees Worked With
I don't remember the employee's name
July 10, 2019
Check engine lite on My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. More
by Hutchbike
Employees Worked With
Do not remember the service persons name
July 04, 2019
Slow - Expensive - Unfortunate My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspectio My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspection and my estimated cost was $176 per the young man that checked me in. Almost 3 HOURS LATER I checked out to a bill of $280+! New windshield wipers were required to pass the State Inspection and a new cabin air filter was recommended. The windshield wipers seems like a very sneaky way to up my cost - stating that they were smearing and wouldn’t pass inspection. What was I to do? You had me. Interesting that I had never noticed it. The cabin air filter was “suggested.” I asked for a look at my old one before replacing - at the tune of $50+. This information was never given to me - but I got the bill for it when I checked out. What was I to do? You had me again. And the folks working the phones and check ins could be heard from where I was waiting for 3 HOURS and they were very rude with their comments about customers that they had just gotten off the phone with. They all seemed to be more interested in the young lady whose last day was that day than taking care of their customers. Finally, 3 hours! Really! You knew that I was waiting for my vehicle when I checked in. I can understand an hour, or maybe 90 minutes - but 3 HOURS! I should send you MY BILL FOR MY TIME while I waited. You cost me way more money and time than necessary. I will not be returning and will make sure that I tell anyone that asks about my experience at North Penn VW. Very expensive. Very slow. Very unfortunate. More
by JEFF.THOMPSON1
Employees Worked With
I honestly don’t know any of their names.
July 03, 2019
Never a problem The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they s The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they say it will be. For a person with my schedule, that’s a big deal. More
by Walt420
Employees Worked With
Tracy Wilkie
July 02, 2019
Oil change I came in for a appointment to get my oil changed. I didn't have any problems. The service department, as always, was professional and helpful. I came in for a appointment to get my oil changed. I didn't have any problems. The service department, as always, was professional and helpful. More
by READABOOKADAY
Employees Worked With
Tracy Wilkie
