Northgate Ford Lincoln

Terrible Unless you live right on top of this dealer, and plenty of time to keep going back, don't buy a car from them. I am out of state, and I bought a truc Unless you live right on top of this dealer, and plenty of time to keep going back, don't buy a car from them. I am out of state, and I bought a truck from the used car department. The truck was Certified Ford Pre-Owned. My initial buying experience was poor in that the customer does all the work, and if they know you wont buy again(out of state), their effort is minimal. The truck had two issues immediately upon leaving their facility. The rotors were warped and the moon roof was not functional. The moon roof was covered on the warranty provided by the certified pre-owned warranty. However it cost me $100 on something that left the lot in that condition. Mitch told me to go get an estimate for the rotors ($49 brake inspection from local Ford dealership) and he would "see what he could do". So now im out $150 on a vehicle that "passed" a 170 point inspection...the estimate from my dealer for the rotors is almost $1000 parts and labor....Northgate Ford offered me $250 for my troubles...to top it off...Northgate suggested that i do the work myself. Northgate uses "Certified Pre-owned" to upsale the product then give it a carwash and send it out the door...if you have problems...tough bounce...I strongly suggest people go elsewhere... More

"The sales team went above and beyond expectations!" Dave and his financial expert, Tom, went above and beyond expectations and did something we thought couldn't be done! They worked hard to help us get Dave and his financial expert, Tom, went above and beyond expectations and did something we thought couldn't be done! They worked hard to help us get into two very nice low mileage vehicles within our budget range. After my husband and I searched endlessly throughout Southeast Michigan for weeks, we found our best deal right here in our own backyard. And better yet, I have found no better place for car care service than at Northgate Ford in Port Huron! Awesome job guys! More

Great experience Wonderful experience in purchasing a new vehicle . Pleasant and knowledgable employees . Clean and very presentable enviroment . Answered all question Wonderful experience in purchasing a new vehicle . Pleasant and knowledgable employees . Clean and very presentable enviroment . Answered all questions, allowed a test drive and explained additional services with the " Lincoln Way". Recommend highly. More

Owner has horrible customer relation skills. I purchased 2 vehicles from their used car department. The sales team was great I would recommend them in a heartbeat, unfortunately I would not recom I purchased 2 vehicles from their used car department. The sales team was great I would recommend them in a heartbeat, unfortunately I would not recommend their service center, trust their used car inspection or even rely on the owner to step up and resolve the issue in the name of good customer service. I bought 2 cars both have had issues. The first car has been in the service center twice and still has the same problem plus an additional noise that it shouldn't have. The second car has several issues and hasn't even been looked at by the service center. I was told not to worry about it because it is still under factory warranty so I should take it to the Chrysler service center, even though Chrysler didn't sell it to me. The service center acted as if I was an inconvience to them so I called the owner who said he would call me back because he was with a customer. I never received a call back from him but instead got a call from the sales manager who stated that the owner said he would buy both cars back. I don't want to sell my cars back I want them fixed. Sales people are great but I would not recommend Northgate Ford and lincoln. More

Great customer service! Everyone was very friendly. Jay kept in touch frequently when trying to find my explorer. He got me the best deal he could. Everything was satisfactory. He answered all my ques Jay kept in touch frequently when trying to find my explorer. He got me the best deal he could. Everything was satisfactory. He answered all my questions-this was my first time leasing and doing it all by myself. He made it very easy. More

No headache I just came into the dealer to buy oil for a friend's truck. Before you know, I was looking at the 2106 F150 and a few hours later had one. I was able I just came into the dealer to buy oil for a friend's truck. Before you know, I was looking at the 2106 F150 and a few hours later had one. I was able to get out of my Fusion without pain and back into a pickup truck. Very friendly staff. More

A great experience This is my first Ford experience and also my first experience with leasing. Todd MacLean was extremely patient and helpful with all of my questions an This is my first Ford experience and also my first experience with leasing. Todd MacLean was extremely patient and helpful with all of my questions and concerns, and thanks to him I have a great car that meets my every need. Every staff person I encountered during my visits to the showroom was extremely courteous and helpful. I was very impressed with the dealership in general, and 5 stars to Todd. More

Wonderful Jay Baldwin was extremely helpful and got me the car I have always wanted! Great customer service and overall pleasant experience at this dealership. Jay Baldwin was extremely helpful and got me the car I have always wanted! Great customer service and overall pleasant experience at this dealership. Highly recommend to all! More

great, friendly 3 3rd time leasing from them.excellent service from Chris and the whole crew. Fast with paperwork.Polite and friendly. This is my dealership !!! Good d 3rd time leasing from them.excellent service from Chris and the whole crew. Fast with paperwork.Polite and friendly. This is my dealership !!! Good day More

friendly and great service!!! We just leased a Lincoln MKC, our experience was exceptional, although we hit a few bumps in returning our leased Lincoln 2 months early (couldn't pas We just leased a Lincoln MKC, our experience was exceptional, although we hit a few bumps in returning our leased Lincoln 2 months early (couldn't pass up the awesome rebates) our salesman made sure we got into a new vehicle and that we were happy. More