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Northside Ford
San Antonio, TX
1,125 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,125 reviews
December 30, 2015
Bad customer service Another thing I was never allowed to speak to Mr Woods, the owner. I was always given the round around. I wanted to tell him my vehicle sold to me as Another thing I was never allowed to speak to Mr Woods, the owner. I was always given the round around. I wanted to tell him my vehicle sold to me as precertified was full of sand More
by 0706dora
Employees Worked With
Perfer not to say
December 30, 2015
Outstanding salesman We lost hope of buying a new vehicle so we went looking at used vehicles at NORTHSIDE FORD. Our salesman Ramiro Sepulveda approached us with a person We lost hope of buying a new vehicle so we went looking at used vehicles at NORTHSIDE FORD. Our salesman Ramiro Sepulveda approached us with a personality and smile that made us feel so welcomed. He walked us thru the entire process with that same smile and awesome attitude the whole time there. We test drove so many vehicles and not once did his attitude change. He ended up getting us out of there in a brand new 2016 Ford Escape. We are completely satisfied and WILL recommend NSFORD/Ramiro Sepulveda to all our family and friends. Keep up the excellent work!!! More
by Lee.gooseman
Employees Worked With
Ramiro Sepulveda
December 29, 2015
Be Careful I did have an issue with the Sales Manager charging me for add ons I had not agreed to but after contacting the General Manager it was immediately cor I did have an issue with the Sales Manager charging me for add ons I had not agreed to but after contacting the General Manager it was immediately corrected and my money refunded. Really a pleasure to work with a dealership who understands customer satisfaction. I would recommend this dealership because in the end they were more than fair. However, be very careful what sales manager you work with! My sales person, Mickey was excellent and him I would recommend anytime! Based on the General Manager and Mickey I would have given 5 stars but just the fact that they have sales managers that have an integrity issue, I had to go with four! More
by Disgusted
Employees Worked With
Other Employees :
Mickey the actual salesman was wonderful., Joe Thorton
December 17, 2015
UPDATE: Unethical Customer Service - "Failure" So, 12 days later....... I have received apologies from both Scott Gilmore, Finance Director and Matt Starnes - Digital Director (responded to my orig So, 12 days later....... I have received apologies from both Scott Gilmore, Finance Director and Matt Starnes - Digital Director (responded to my original review). Both have indicated they want to do what they can to address the situation. Other than my in-person visit with Scott I have not heard from him other than a couple of emails stating of additional items they needed from us for the lender. I sent Matt an email yesterday but have not heard from him yet either. My original review was very factual and now I have even more to add. We were put in a position that in order to get a vehicle my husband wanted we had to purchase from Northside because I could not afford to shop somewhere else due to the fact that a different dealership would also have to do a hard hit credit check which would drop my score again. 12/11 my husband took off work to finalize the deal because we were guaranteed the deal was done to our satisfaction. Of course that was not the case so he spent unnecessary time at the dealership and away from work....more lost money. Therefore, we got the truck but with a $50 more a month payment and an extremely high interest rate. We signed the final paperwork on 12/12/15. All done.....NOPE. After we signed the final papers and left the dealership we were called and said there was additional paperwork that they needed from us to verify address/PO Box for the lender. Another unnecessary trip on our part. As of 12/17 I am still trying to jump through hoops to get them what they need for the lender. I am exhausted and at this point ready to tell them to just come get the xxxx truck. The amount of time I have wasted, the amount of gas/money I have used making multiple trips back and forth to the dealership (120 miles round tripe), the lost money from my husband missing work.....all I can do is think I have a big sticker on my back that says "dummy". More
by Disappointed
Employees Worked With
Multiple People
December 14, 2015
Professional We have not had any real dealings with the dealership other than the buying process but I can say that experience was handled very well by our salesma We have not had any real dealings with the dealership other than the buying process but I can say that experience was handled very well by our salesman Mr. Ramiro Sepulveda. Ramiro was very professional, courteous, and he went out of his way to answer questions and to show us as many vehicles as was necessary to help us make up our mind. More
by Alan K
Employees Worked With
Ramiro Sepulveda
December 11, 2015
Top Notch Dealership Jason Pelmear is a real super star. We have purchased several vehicles, through him and he is very patient and gives you the ability to think through Jason Pelmear is a real super star. We have purchased several vehicles, through him and he is very patient and gives you the ability to think through the entire purchase with ease. Thanks again for another great Ford experience. Can't leave out the Finance expert either. Dino is a super star as well. He represents and leaves the decision to you. Northside you are fortunate to have these guys and I am fortunate to be able to have them to call every time I purchase a vehicle. Sinerely Mark & Terri M More
by MEM
Employees Worked With
December 03, 2015
Easy going My salesman is laid back & professional. Works hard for a win-win experience. Explained in detail how to operate the vehicle controls and other functi My salesman is laid back & professional. Works hard for a win-win experience. Explained in detail how to operate the vehicle controls and other functions. More
by mikeu57
Employees Worked With
Wayne Alderman
December 02, 2015
Honest, Ethicial, Informed, Knowledgeable, Detailed. Upon leaving the dealership we felt relaxed, informed, and smarter than when we arrived. There was no pressure, just answers and information we neede Upon leaving the dealership we felt relaxed, informed, and smarter than when we arrived. There was no pressure, just answers and information we needed to make our purchase decision. The professionalism and product knowledge was second to none! More
by Taz
Employees Worked With
November 05, 2015
Purchased Ford Focus We came to look and ended up purchasing. Ron stayed with us from beginning to end. He helped us test drive several cars and made sure the price was We came to look and ended up purchasing. Ron stayed with us from beginning to end. He helped us test drive several cars and made sure the price was right. He was great. More
by rubyredhatchback
November 04, 2015
Easy shopping Went here based on the service department reputation. Searched thru Internet pricing and Jason was in constant contact, did not just throw out a price Went here based on the service department reputation. Searched thru Internet pricing and Jason was in constant contact, did not just throw out a price as some other dealerships did. I knew mostly what I wanted and Jason helped refine the selections based on packages. Great help, great service. More
by New F150
Employees Worked With
