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Northside Ford
San Antonio, TX
1,102 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,102 reviews
June 22, 2015
Unhappy After the Sale I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity ligh I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity lights weren't working, I purchased it on 06/13 and I took it on on 06/19 to schedule repairs. After waiting 2 1/2 hours I inquired to the service writer named Tom. He told me he had to wait for pictures to be sent to Ford for approval to get warranty authorization. I was really upset because I had to inquire myself to get answers. In this day in time customer interaction is very important. My argument is if I was sold a Ford Certified Truck. It should be Cerified. I don't see how ford can certify a vehicle with problems and to top it off, the tires are worn out more than 1/2 of their life. I would not have accepted it but my wife bought it for me as a wedding anniversary gift. I believe Northside ford took advantage of my wife. Cerified to me is that the vehicle is in tip top shape. I drive it to the so called dealership to get it serviced, but in the rain it wasn't safe to drive due to the worn out tires. The used car sales manager tried to resolve the situation but made it worse when he tried to BS me with the "president awards displayed. In the sales floor.. I will never recommend this dealership to anyone. I don't care what they have displayed on the sales floor. To me that is just a gimmick to draw people in. More
by Shady Sales and service
June 21, 2015
I should have come here first! I had recently purchased a new vehicle at another dealership. I was happy to have it but kept thinking to myself, "this just isn't me". I decided to g I had recently purchased a new vehicle at another dealership. I was happy to have it but kept thinking to myself, "this just isn't me". I decided to go to Northside Ford to have a look at what I could have purchased instead of my new "crossover SUV". No sooner than I had arrived, Ronald Hernandez approached me and asked if he could assist me. At first, I thought that I would be happier in a new truck. We road around in his golf cart and he gave me complete access to the trucks that interested me, including test drives. When I had found one that suited me, we made our way back to the office to crunch numbers. By this time they were getting ready to close for the evening. Ron was very patient with me and told me to take my time. Before we made it inside, I spotted the Mustangs and decided to have a look. I told Ron that the Mustangs were sending a chill up my back and that now I'd like to have a closer look. Without hesitation, Ron gave me the time that I needed to look at several of them. VERY IMPRESSIVE! Even though closing time was now behind us, I never felt rushed. I was drawn to a black GT and after a test drive, I was anxious to hammer out a deal. I got everything that I wanted. It was now an hour and a half after closing and I was driving my new Mustang GT home! It's been about two weeks now and I still get that chill up my back when I see it in my driveway. I want to thank Ronald Hernandez and all the others that assisted me in realizing my dream come true! More
by pblassen
Employees Worked With
Ronald Hernandez
June 20, 2015
Great Customer Experience! Went in to look for a F-150 truck and found it!..Ms Mary Ellen Martinez was so helpful and knowledgeable- she heard what we wanted and made every effo Went in to look for a F-150 truck and found it!..Ms Mary Ellen Martinez was so helpful and knowledgeable- she heard what we wanted and made every effort to satisfy our buying experience . We were told about North Side Ford from a friend .I would truly recommend anyone looking for a vehicle to check out NorthSide Ford .Great experience ! Thanks Mary Ellen and NorthSide Ford Rita.f More
by newtruckgirl123
Employees Worked With
May 28, 2015
Great buying experience! Great buying experience, great price, no hassles. Northside had the best inventory of new vehicles in the San Antonio area. I got the truck I wanted Great buying experience, great price, no hassles. Northside had the best inventory of new vehicles in the San Antonio area. I got the truck I wanted, with the options I wanted, for a price that fit into my budget. More
by fordracing15
Employees Worked With
May 25, 2015
Satisfied successful purchase, 2015 Mustang! Marty, was able to help me order and customize my mustang down to every detail I wanted. He even outsourced a company to do the racing stripes along w Marty, was able to help me order and customize my mustang down to every detail I wanted. He even outsourced a company to do the racing stripes along with the tinted windows on my vehicle. This is my second purchase and I recommend him to anybody and everybody! More
by MartinezMartinJr
Employees Worked With
May 23, 2015
An enjoyable experience with no high pressure sales. Enrique and Paul were very knowledgable on all the new features on the Escape SE and took the time to familiarize us with them. We're glad we chose No Enrique and Paul were very knowledgable on all the new features on the Escape SE and took the time to familiarize us with them. We're glad we chose Northside Ford again. More
by c913turner
Employees Worked With
Henry "Enrique" Reyes, Paul Stephens, and Brenda Branchizio, Henry "Enrique" Reyes
May 04, 2015
The best sales man Mr Charles Young is the best sales man i have business with. I went to my nearest dealership which is 4 minutes away (red mccombs ford) the service is Mr Charles Young is the best sales man i have business with. I went to my nearest dealership which is 4 minutes away (red mccombs ford) the service is very bad its like you are walking into mc Donald's, they dont care about customers. Northside ford is the one to go even though its 17 minutes from my place. Again Mr. Charles Young is the best, any time am buying a car it will be for sure at northside ford!!! Thank you Rayan Othman 210-724-5794 More
by Rayan Othman
Employees Worked With
April 27, 2015
If the price is not listed run This was my very first time to buy a new truck I will NEVER again go to a dealer who does not post the price on the car or truck I feel as if I have b This was my very first time to buy a new truck I will NEVER again go to a dealer who does not post the price on the car or truck I feel as if I have been taken and will not use them or there services for nothing ever again. I was sold a new truck Ben Eason the sales person never walked right through anything on the truck I still don't know all I need to know about the truck I need to all he was worried about was SELLING ANOTHER TRUCK he was not about customer services so I would NEVER RECOMEND NORTH SIDE FORD unless upon leaving u want to have that unsettling feeling, this would be your place !!! For the record don't know who mark brown is its making me pick from a lost before posting this review More
by Alan g
April 23, 2015
Mickey was very friendly and knowledgable about the vehicle I was interested in. I set my limits and Mickey made sure to get the deal done. Great job mickey was very friendly and knowledgable about the vehicle I was interested in. I set my limits and Mickey made sure to get the deal done. Great job mickey More
by tsdahie07
Employees Worked With
April 18, 2015
BEST SERVICE EVER! We would like to extend our most sincere thanks to Mr. Henry Reyes for his help during the purchase of our Ford Escape. He took the time to shows us s We would like to extend our most sincere thanks to Mr. Henry Reyes for his help during the purchase of our Ford Escape. He took the time to shows us several vehicles and was extremely patient with us. He was very polite, attentive, and most importantly, extremely honest. This was the first time we did not leave upset from a dealership! We will definitely be returning for future vehicle purchases and will highly recommend Mr. Reyes to all of our friends and family. More
by morales8424
Employees Worked With
Henry "Enrique" Reyes
