Northtown Subaru

Okay, Andy, though you were welcoming as you checked me in for my March 1st, 8:30AM appt, these were the two thoughts on my mind as I left the Subaru dealership that day: First, you were about to charge m in for my March 1st, 8:30AM appt, these were the two thoughts on my mind as I left the Subaru dealership that day: First, you were about to charge me for an oil change until I said my mileage didn't dictate that one was needed at the time. Made aware, you then crossed it off my service sheet. Secondly, I always 'wait' for my Subaru to be serviced, and you said it would take about 1 1/2 hours. No problem there. However, as three hours lapsed, and you assured me midway through those three hours that service was moving along, it still took twice the time. I know you may not have total control over the 'wait' period, but I should have been given a clearer 'heads up' of my wait. Offering me a car wash was kind, but it was then 11:30, and I had a noon appt elsewhere. I shall return for further scheduled service because I truly value Subaru quality. Hope this review is of help to you, Andy. More

Wonderful experience in purchasing a new vehicle! ! Thank you Northtown Subaru! Thank you Jenny Ferguson! ! Thank you Northtown Subaru! Thank you Jenny Ferguson! More

I was greeted warmly and quickly. I was able to order my services easily. I had a short wait. I I as walked to my car. I was able to order my services easily. I had a short wait. I I as walked to my car. More

Did what they said they would do. Car deal was closed with minimal problems and delivered on time. Car deal was closed with minimal problems and delivered on time. More

Awesome service experience. I was informed of all necessary work and the progress as it was happening. Finally all work was done right I was informed of all necessary work and the progress as it was happening. Finally all work was done right More

Aubrey in servicing was great! She was knowledgeable, friendly and very professional. She made sure everything was taken care of and my needs were met, making this a great experi She was knowledgeable, friendly and very professional. She made sure everything was taken care of and my needs were met, making this a great experience. More

Aubrey iin service is amazing and goes above and beyond to do the right thing when it comes to customers and Customer satisfaction! She’s honest and a great worker and takes pride in her work!! I’ll never to do the right thing when it comes to customers and Customer satisfaction! She’s honest and a great worker and takes pride in her work!! I’ll never let anyone else work on my Outback!! She gives Northtown a good name! Thanks northtown and thanks Aubrey!! More

The service department is friendly & they listen. Got my car ready ahead of schedule and in a couple hours even though I needed to drop it off early. They have a can do attitude! Got my car ready ahead of schedule and in a couple hours even though I needed to drop it off early. They have a can do attitude! More

Dave was very accommodating, especially when I changed my mind on which vehicle I wanted. mind on which vehicle I wanted. More

My car buying experience was absolutely wonderful. Our sales lady Jenny was very thorough and answered all questions we had. She explained all features upon delivery. I look forward to enjoying my n Our sales lady Jenny was very thorough and answered all questions we had. She explained all features upon delivery. I look forward to enjoying my new Forester for many years ! More