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Northtown Subaru
Amherst, NY
302 Reviews
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302 Reviews of Northtown Subaru
October 11, 2016
Not impressed Stopped at this dealer at 450 pm last Saturday to hopefully purchase a new Forester, as the dealership home page on the internet clearly states open Stopped at this dealer at 450 pm last Saturday to hopefully purchase a new Forester, as the dealership home page on the internet clearly states open until 9 pm on Saturday. A sales person walked right past me at the door, so I asked if he was a salesman. The reply was yes, but we close in 10 minutes. I informed him their website states they close at 9 pm. He responded & said "Really ? We'll have to fix that" and said "why ...is it an emergency that you have to buy a car? " I just said never mind and left. I returned on Tuesday at 7pm with my wife and 2 other adult family members, we walked into the "showroom" and after standing there for 5 minutes with absolutely no greeting from anyone my wife said maybe if we just go into the lot and start looking at cars someone will come over to help. 20 minutes later still no greeting from anyone so we left and decided tomorrow evening we will just go to the other Subaru dealer in Hamburg. I'm really glad your business is so good you can just ignore potential customers . Good luck, I'm not impressed! I rate 1 star only because Subaru makes a nice car, that star has nothing to do with your sales staff or business practices. I'll be sharing my experience with anyone who mentions Northtown ! More
by Frnkms
Employees Worked With
No one greeted us
Helpful January 01, 2016
Love my car and Northtown The experience I had buying my 2017 Subaru Impreza was fantastic. They best West Herr's price by A LOT. Even with the added extended warranty at North The experience I had buying my 2017 Subaru Impreza was fantastic. They best West Herr's price by A LOT. Even with the added extended warranty at Northtown, West Herr's price was significantly higher with no warrenty expect the manufacturers'. The people I worked with at West Herr suggested from the start that NorthTown would quote me a price and then screw me over in the end. That did not happen, the price was exactly what they said it would be. Wonderful experience overall and I LOVE my Subaru Impreza. It came right off the truck and our salesman called us the second it arrived in the lot, which was the day after we made the deal. I expected to wait a little longer and I was so excited when it came in the next day. Definitely do your research and figure out what you think is fair to pay and get ready to negotiate. They will work with you and try to meet your needs. More
by Librarylady
Employees Worked With
Tim
April 14, 2013
Wonderful experience!!!!! This is the 2nd Subaru I have purchased at Nothtown Subaru and once again I am completely satisfied. I could not have asked for a better buying experience. Thank you so much for purchased at Nothtown Subaru and once again I am completely satisfied. I could not have asked for a better buying experience. Thank you so much for all the hard work Dave!!! More
by paullrph
Employees Worked With
Dave Young
April 10, 2013
My daughter also bought a new car here last year. It was a Hyundai Elantra from Mile Stepien. She too had a good experience & was treated quite well & respectfully. I bought the new Subaru Crosstrek because a Hyundai Elantra from Mile Stepien. She too had a good experience & was treated quite well & respectfully. I bought the new Subaru Crosstrek because after looking at the Hyundais, I test drove the Subaru & felt the ride was very comfortable. This is my first Subaru purchase & I felt I was not rushed or pressured. After many disappointing years with Fords, I felt I needed a change. My purpose in buying this car is that I feel it will give me a much more reliable maintainance record & keep me out of the repair shop and a better overall ride. More
by johndona
Employees Worked With
Mike Stepien
April 06, 2013
We were leaving on vacation the day we purchased our Subaru and didn't think there was anyway a deal could be done in such a short amount of time, but they made it happen. We got the car we wanted at th Subaru and didn't think there was anyway a deal could be done in such a short amount of time, but they made it happen. We got the car we wanted at the right price and still made it to the hotel on time. More
by sandinight
Employees Worked With
Dave Young
March 28, 2013
After more than 30 years w/ another automotive group, we decided it was time for a change. John Klein made the transition very easy. John was helpful and informative. The whole process was quick and smoo decided it was time for a change. John Klein made the transition very easy. John was helpful and informative. The whole process was quick and smooth. More
by Dennis14086
Employees Worked With
John Klein
March 22, 2013
Very friendly staff, worked hard to keep me on budget while buying the best car for the money! This is my 4th Subaru from this dealer! while buying the best car for the money! This is my 4th Subaru from this dealer! More
by Lucy Sloan
Employees Worked With
Lou Vapiano, Joe Hurley & Andy Stewart
March 15, 2013
Overall my experience was good. As shown above the price was Ok. It could have been much better. The reason I mainly took the deal was due to the 63 month 0% financing. The operation of the dealership seeme was Ok. It could have been much better. The reason I mainly took the deal was due to the 63 month 0% financing. The operation of the dealership seemed to work smoothly and everyone involved did their job. More
by jswolowski
Employees Worked With
Mike Stepien
March 14, 2013
The last car I bought was a complete disaster and I needed a new and reliable car. My experience at northtown was great.John was very helpful, friendly and knowledgeable. My father and I both agreed it needed a new and reliable car. My experience at northtown was great.John was very helpful, friendly and knowledgeable. My father and I both agreed it was the best car buying experience we've had! More
by jfrost1003
Employees Worked With
John klein
