Northtown Subaru

Purchased 2022 Crosstrex 7/1/22, One week later, had electrical problems. Andrew blamed sales but reluctantly had it checked. Never received sales receipt, but after speaking with salesman & Jim Maul, f electrical problems. Andrew blamed sales but reluctantly had it checked. Never received sales receipt, but after speaking with salesman & Jim Maul, finance manager, I understood it. When asking what documents cost $175, we got "disconnected." Naturally, Jim's phone went to vm when I called him back. He's never returned call & I'd like an itemized statement what the $175 was for. Have dealt with northtown or over 25 yrs, but I will never recommend them again due to their rude & condescending treatment. Still having intermittent problems & West Herr will service my car. Guess as long as they have your money, they write you off! More

Impossible to describe offensive and absolutely demeaning service situation. Safety systems failed five months after I bought Subaru Legacy (my third one in four years.). Day 1."You turned them off, and I fi service situation. Safety systems failed five months after I bought Subaru Legacy (my third one in four years.). Day 1."You turned them off, and I fixed the problem." Let's test in service area before taking technician's word for it. No response from system. "Repair" statement false. Day 1 continuing. "Well, you must have hit something and broken them." There is no evidence of my hitting anything. I never hit anything. Ten days later. "Well, your car didn't come with these systems." The sensors are in plain site on the rear of the car. I had never turned them off, and I had even sat in the car on the phone with Subaru rep before bringing it to NorthTowns Yes, according to the Subaru representative and the handbook, when you slide the settings' control to the right and it is blue, the system is on. And the specs to my car with my name and my vin number make it clear that I do have these systems. Sixteen days later. "How do we know that you bought the car? How do we know that this is the car?" All the while, continuing denial. "There is nothing we can do, because you do not have these systems." The service department even called the Subaru service person. They told her that I did not have these systems. She called me to tell me that I did not these systems. I feel like Alice in Trumpland being told that the Capitol invaders were simply a tour group. I will never patronize this dealership again. Service manager never showed his face. More

Billing department -What is the problem or big secret ? We had our 2017 Forester in for service on may 6 , 2022 invoice # 240029 . Labor charge 373.40 service performed :changed brake fluid ,changed t ? We had our 2017 Forester in for service on may 6 , 2022 invoice # 240029 . Labor charge 373.40 service performed :changed brake fluid ,changed transaxle fluid ,replaced clamp on heat shield .!Vehicle was in at at 7:38 an outat 10:20/am ,2hours and 42 minutes.! I asked for but never given a clear answer to the labor charge. What was the hourly rate or labor charge for each procedure. A simple request . Even after a five page fax to the general manager no reply . What are they hiding ? If a simple error was made no problem if this is the correct amount as indicated by hourly or individual labor charge for each item , so be it. It would be a relief to know how this labor charge was arrive at. The service person was unable to clear this up . Please reply to this inquiry ! Also we were entitled to a 25.00 gift certificate that was to be deducted from the billing this never showed up on the invoice , More