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Northwest Hills Chrysler Jeep Dodge Ram

Torrington, CT

4.6
797 Reviews
Northwest Hills Chrysler Jeep Dodge Ram in Torrington thrives on helping people like you find their next new Grand Cherokee, 1500, Dart, Town & Country or Wrangler. Of course, we don't stop at simply helping you decide which model you'd like. We also have dedicated auto financing experts on site to help you make your dream car part of your everyday routine. Looking for a used car instead? We carry a wide range of well-maintained used Chrysler, Dodge, Jeep and RAM models, as well as top picks from other automakers. Our used car inventory from all over the Bristol, Waterbury and Hartford, CT area goes through a detailed inspection before hitting out used car lot. What's more, our top-notch customer service doesn't end at the sale. The Northwest Hills Chrysler Jeep Dodge Ram car service department can help keep your car running like new for years to come. The secret? Only the truly committed Chrysler, Dodge, Jeep and RAM experts and the finest Chrysler, Dodge, Jeep or RAM parts make it into our shop. If you happen to be in the market for a new or used car, then feel free to pay us a visit the next time you're in the greater Bristol, Waterbury or Hartford, CT areas. Located at 2033 East Main Street Torrington, Connecticut, we're always happy to answer any questions you might have and set up a test drive.
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2033 East Main Street- Rt. 202

Torrington, CT

06790

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Showing 797 reviews

April 15, 2024

Very friendly people in the service department. Accommodating, courteous and professional. Easy to deal with. More

by barmarlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2024

Service work is always good and done on time. Nice and easy to work with as well. More

by jsalvietti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 11, 2024

I would like to thank Chris Hansen for making my purchase one of the best experiences I’ve ever had buying a truck I stopped in Fri after work and picked up the new truck Tues afternoon He took care of eve More

by engineered13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 07, 2024

unfortunately I had a very frustrating experience with them. I was charged full price for labor only to be told they couldn't fix the issue . I waited over 1 1/2 hrs and live over a hr away . This could h More

by pgtrades123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Pyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (860) 201-0368 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 28, 2024

Nick made my experience easy and stress free from beginning to end..He was very informative of the work that was performed and why . More

by shawn.cullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

February 12, 2024

The service is great and Nick was fanominal. He works great under pressure. 👍👍two thumbs up. It did take weeks of the truck sitting on the lot before being seen. Recommend more bays and more More

by DRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2024

Jack Sullivan was amazing and very helpful and made my vehicle purchase seamless, paperwork was speedy and I would definitely use him and his dealership again and send family and friends there! Excellent More

by CHERIE.TITTEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you Cherie, pleasure working with you as well!

January 09, 2024

Nick, Chris and Makayla are absolutely terrific. As are everyone I have come into contact with at this fine establishment. Thank you for a stress free great experience when I visit. More

by keithlamanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gueniat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla
Jan 12, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi Keithlamanna, thank you for your kind review; we are happy to pass along your comments to the team here at Northwest Hills Chrysler Jeep Dodge! If you're ever in need of more help, please let us know!

January 07, 2024

Makayla and Nick are wonderful Service Managers. Super pleasant in manner with great communication throughout More

by Mark G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gueniat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla
Jan 10, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Northwest Hills Chrysler Jeep Dodge. If you have any further questions, please give us a call. We're always happy to help!

December 02, 2023

Service advisors were not helpful. Dropped car off for one issue and 6 weeks later there was a new problem that we were not told about. Stated it was not covered under warranty but we More

by alyssamcgrath92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Pyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gueniat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Hi, thank you for taking the time to let us know how we can improve. We will use your comments to refine our efforts to ensure this issue does not happen again.

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