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Northwest Hills Chrysler Jeep Dodge Ram - Service Center

Torrington, CT

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6 Reviews

6 Reviews of Northwest Hills Chrysler Jeep Dodge Ram - Service Center

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April 08, 2019

Addendum to review Very upset after finding out my car was sold to me with the state minimum passing tires for inspection, and the 35000 miles maintenance never done eve More

by Dml626
Customer Service
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt Dehler
Apr 26, 2019 -

Northwest Hills Chrysler Jeep Dodge Ram responded

It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns regarding your recent service visit. Please reach out to us directly at (860) 482-0700 when you have a chance. Thank you, and we look forward to hearing from you.

Apr 28, 2019 -

Dml626 responded

Addendum...thank you Neil for reaching out to trying to “make things right”. My salesperson followed up as he was aware of my frustrations and shamed me over the phone, I assumed my losses and chalked it up to experience. Thank you Neil (sales manager) who then saw the review (I assume he was never made aware until this time) for expressing apologies and explained that they are not aware of Audi maintenance schedules, and it was wrong to sell a car not maintenanced when well over the time due. I appreciated simply owning fault and then offered at least to pay the maintenance. So thank you Neil.

February 24, 2019

Never again! I bought a new Jeep last summer at Gengras, which is about 45minutes away, and was in need of an oil change so Sullivan’s is the closest dealership. I More

by JCerruto3
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Aaron Caviasca
Mar 13, 2019 -

Northwest Hills Chrysler Jeep Dodge Ram responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (860) 482-0700. We look forward to hearing from you.

July 05, 2018

2016 Jeep Wrangler - Hail Damage Our poor Jeepee took a beating. Joe and Susan in the Auto Body section were very helpful. The work was excellent and done fast. They were able to f More

by richandlu
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Leveque and Susan
December 06, 2017

Previously recommended this dealership I had previously recommended this dealership, my sales experience with bill reudgen was great HOWEVER two weeks later after experiencing other staff m More

by Smin
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
November 20, 2012

We had a question about a recall on our 2004 Jeep Cherokee. I emailed Sullivan's Northwest Hills Dealerships on the outside chance I would get a response. Their response was immediate, informative, More

by silano
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Megan Finn
March 24, 2011

Nice people but 1300 dollars for front struts? Save your Nice people but 1300 dollars for front struts? Save your money and go elsewhere. Took over a week to complete, and I believe that anything over 1000 More

by abercrombiejim98
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
many
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