Northwest Jeep Chrysler Dodge Ram

Made a service appointment on 21 June 2010 for 0800 22 June 2010. Drove in the service area at 0755. Stood around for 5 minutes. Service Advisor on phone. Fidgeted a bit and a second advisor wrote up the June 2010. Drove in the service area at 0755. Stood around for 5 minutes. Service Advisor on phone. Fidgeted a bit and a second advisor wrote up the order. Order to Change oil, check lift gate latch switch. Called Lalena Canja about 1230. Voice mail. Left message to call. 1330, no call so called again. Voice mail. Called service number. No info available as "tech in on computer. Called at 1400. Lalena Canja says oil change is done but latch must be replaced but not in stock and 5-7 day estimate for availability. Told Lalena Canja that we needed car and we would come and pick it up. Lalena Canja says some paper work still to do. Told Lalena Canja we were on the way, have car ready. Arrived at service area about 1445. Car not ready. Lalena Canja says tech is finishing paperwork. Told Lalena Canja I don't care about the paperwork. Tell me the cost so I can pay bill and get car. Lalena Canja says will check. Lalena Canja returns and says "a few minutes." Asked to speak the department manager. Lalena Canja goes to service manager office and talks for a few minutes. Leaves office. I talk to manager who apologizes for problem and car is almost ready. I go outside to wait. See car on lift and return to managers office. Ask manager why car is on lift. Manager says doing oil change. Incredulous, I state that Lalena Canja said oil change already done. Manager apologizes again. I ask where car will be parked when done. Manager indicates area. I say tell me cost so I can pay. Manager says no charge because of problem. I go outside to wait. Manager goes to service bay and waits until car finished. Drives it to waiting area and hands me keys. I leave, unlikely to return. Ken More

To the Manager of NW Jeep, We wanted to let you know To the Manager of NW Jeep, We wanted to let you know that Michele Eveland is a great employee. We felt very comfortable with her. She answered all To the Manager of NW Jeep, We wanted to let you know that Michele Eveland is a great employee. We felt very comfortable with her. She answered all the questions we had, never making us feel uninformed. "She is down to Earth and Honest". She and Todd made this a painless experience. I love my new 2010 Nitro. Sincerely, Susan More

The website has a link to contact them. Sent a email and got a auto response confirming they received the question. Apparently this does not work as had no response regarding if they are honoring any beaver got a auto response confirming they received the question. Apparently this does not work as had no response regarding if they are honoring any beaverton chrysler pre-paid oil card. Sent 2nd email a week later and no response still. Unclear if they are avoiding the question. Called the service department and got put on hold after 2min of waiting. Don't think will have them work on my chrysler, does not seem customer service driven. More

Went in with specfic price and need of a used car. They found exactly what I wanted/needed with right price and everything i wanted-warranty, etc. Salesman Joe was great, he answered all of my questions a found exactly what I wanted/needed with right price and everything i wanted-warranty, etc. Salesman Joe was great, he answered all of my questions and was very honest and upfront with me! Will definitely be going back when time to buy a new car!!! More

Bought 2002 Jeep Grand Cherokee from Northwest Jeep and it was a great experience all around!! I got a better deal on a nicer vehicle from this dealer than any other dealer I visited (about 8 total). Thi it was a great experience all around!! I got a better deal on a nicer vehicle from this dealer than any other dealer I visited (about 8 total). This is a clean, low pressure environment and the service department and staff is excellent as well! Will buy again from this dealer! More

Sold us a car that had been repaired, probably in an accident, and lied about it. We found out because the VIN plate was missing from both inside the door and the hood. They had both been replaced (the accident, and lied about it. We found out because the VIN plate was missing from both inside the door and the hood. They had both been replaced (the hood and the door) which is why the plates were missing is what we were told. Also, the paint started to bubble on both those areas a few months down the road which further indicated they had been either replaced and/or repaired. They refused to repair the bad paint job and bring its quality to match the rest of the vehicle. Worse yet, there had been repairs on the body where the seams were working loose, at the drivers door, from a second rate repair. We had expressed over and over that we needed a reliable and safe car as we were buying it from our daughter. However, the problem was not the sales/floor people, it was the "main" manager who claimed to be directly under the owner (flunkee). Who's job probably depends on only satisfying the customer if there is not monetary cost involved! Silver lining...I learned never to buy a used vehicle without having a second party verify its condition. Even if buying from a dealer who seems to have credibility in the community. We will never buy another car from them again & will tell anyone we know looking for a new/used car to avoid them at all costs! Signed, Very diappointed & feeling ripped off! More

I have been going to NW Jeep on Canyon Rd. in Beaverton since 1999 for my XJ (Cherokee) for regular services, checks, and requests. Over these years, I have dealt with several service department folks inc since 1999 for my XJ (Cherokee) for regular services, checks, and requests. Over these years, I have dealt with several service department folks including Chris, Kris, Tony (who is no longer at NW Jeep due to medical reasons only) and Brian and Donald (Mechanics). Each has offered great service, sincere honesty, and valuable advice. A real positive aspect of NW Jeep Service Department is the longevity of its employees - the really great ones have been around a good while and will continue to do so. With guys like Kris Swenson, in particular, I never have to doubt his input. Even if he doesn't agree, he'll take another look. The mechanics in the upper shop are always willing to run through the vehicle with you and show you exactly what they think. I've been rightly corrected more than once, but always in a confindence-inspiring manner. I've dealt with several other shops and departments with this and other vehicles, and I've arrived at the point where I just won't go other places - even though I now live 400 miles away. The NW Jeep Service Department, for me, is worth every minute and dollar. More