Nucar Honda of Westford

Tire rotation The problem was solved partially but the annoying sound is still present as a result of uneven tires wear. However this should not happen at 17K mile The problem was solved partially but the annoying sound is still present as a result of uneven tires wear. However this should not happen at 17K miles, and I am convinced if the tires need replacement to remedy the problem, it must be covered by the manufacturer’s warranty. More

Unacceptable service Step daughter bought vehicle here last fall. Has had issues, major one being A/C, which is a real treat this time of year. Service is aware of the iss Step daughter bought vehicle here last fall. Has had issues, major one being A/C, which is a real treat this time of year. Service is aware of the issue, bad compressor apparently. Has made numerous appts. to correct the issue, but is always given the run around when she arrives. Excuses such as, "we don't have the part, machine is broken to reclaim refrigerant, Boch Norwood has the part but, and I loved this xx excuse, we're not associated with them. Hottest part of summer and service can't seem to fix a fairly simple problem. Seems a bit sexist to me that they'll consistently blow off a customer because she is a young lady, and feel this is acceptable professional behavior. I know this will receive no action on Bochs part, but feel like Ernie Sr. Is rolling over in his grave with the way his good name is being besmirched by his non service department. I'm sure if this was not a warrantee issue and was getting paid for, it would have been taken care of long ago. More

Never disappointed! I purchased my vehicle at Boch Honda West and always have it serviced there. This visit, like the others, included great service. Dave was attentive, I purchased my vehicle at Boch Honda West and always have it serviced there. This visit, like the others, included great service. Dave was attentive, communicated well, and made sure I got the service I needed. More

Professionlism Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write-up. Repairs done quickly and we were immediately contacted that our car was ready. More

Could not fix issue This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again More

Over priced for transmission fluid change Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not have a night drop off which they actually have. More

Disappointed Stopped today to look at some used accord's no pricing on vehicles when we walked inside the receptionist told us to just go online to find the pricin Stopped today to look at some used accord's no pricing on vehicles when we walked inside the receptionist told us to just go online to find the pricing really? We came to the dealership to check pricing and to look at the vehicles in person ended up speaking with Mike Pacheco who was very nice but overall a poor experience More

Great job! My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I w My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I will return! More

Poor Customer Service I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I sat waiting approximately 30 min when I was approached by the service rep. Telling me they would not perform the service because they did not have a service tech to do the work. This is not something that I was expecting after all the $$$ I've given the dealership(bought 2012 Pilot new and serviced at location since) Let alone the dealership still owes me a complete vehicle detail because I had a tech not properly perform a prior oil change. But the dealership has not followed that up, because they hope I have forgotten. This reminds me of my daughter taking her vehicle to you folks for an oil change and inspection. She had an issue with a headlight alignment and was told Boch Honda West could not make that adjustment because her vehicle wasn't a Honda. The dealership stuck a young lady(my daughter) and would not help her.... Bad on You folks. I have had great service from Amanda Grey, but I was surprised not to hear back from her after this incident. More

Thanks Tony The prices have always been higher here so I expected that. The service rep I worked with was great though and was very helpful. Prices definitely nee The prices have always been higher here so I expected that. The service rep I worked with was great though and was very helpful. Prices definitely need to be improved though. More