Nucar Toyota of Norwood

Terrible experience. Was invited to test drive a pre-owned vehicle, which I liked and then went ahead and purchased. but only after putting down a deposit and filling the paperwork was I informed th pre-owned vehicle, which I liked and then went ahead and purchased. but only after putting down a deposit and filling the paperwork was I informed that they didn't have the title and didn't know when they would get it! Was then offered to consider another (more expensive) vehicle, and the same story happened all over again: opted to buy it and was then told that they don't have the title. A week has passed and they have not yet refunded the deposit or made the vehicles available for purchase. Overall awful encounter with downright dishonesty, bordering on fraud. Be extra careful when buying from this dealership! More

Some of the Internet Team are good but some of them are not. Need to call several times, talked to different people before they emailed the quote. Finance Department never responded. They tricked you to b not. Need to call several times, talked to different people before they emailed the quote. Finance Department never responded. They tricked you to buy unnecessary additional coverage. Did not explain the paperwork before convincing customer to sign. Customer service is very poor. The after sales services is bad. The only star is given because the price is still acceptable, but not the best deal after price comparisons. More

Horrible, despicable, poor excuse for a dealership. They do not care about their customers or the vehicles they let leave theor lot! Close this dealership. do not care about their customers or the vehicles they let leave theor lot! Close this dealership. More

Awful experience.I'll never shop here again for a car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to car.They lied to us about the available rates and deals and tried to act like it was our probably and not theirs. NEVER again. I don't even want to give them 1 star. More

The sales representative Michael Kim that helped me was wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of wonderful. Michael was not pushy and wanted to learn more about my interest in the car, and was pressure free even through the test drive. All of that changed when his his manager Eric Yngve came downstairs. Buyers beware...I came to this dealership preapproved through a nationally recognized bank, and after a 3 minute speech on how "admirable" it was that I did my "phone research" about the car I wanted, told me that due to covid he has now changed his policy and customers must purchase a car by paying in full that very day. He said that if I were to finance through him there was some wiggle room, but ultimately he did not want to wait the processing days for banks to submit the check. This makes no sense because even financing through his bank he would STILL have to wait for a check. If you want to be talked to condescendingly make sure you ask for Eric. Shame there was no room for negotiations because I was prepared to get the car! More

I’m happy with my visit today. Because with the good help of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel of Mr. Angel Pimentel it finished past for the changes of 4 - tires. Thank you that His part of the service client advisor. I rate Mr. Angel Pimentel 100% ( 5 - Stars ) for customer service. More

Provided great assistance without any pressure. I could tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! tell he only wanted the best for us and not trying to sell us something. Would definitely recommend him! More

I bought a new Sienna in 2020; been trying to get a call-back for over three months after 18 calls. Poor service after the sale! call-back for over three months after 18 calls. Poor service after the sale! More