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O. C. Welch Ford

Hardeeville, SC

4.8
2,076 Reviews
If you’re searching for a great deal on a new Ford car, truck, crossover or SUV, O.C. Welch Ford Lincoln is your Hardeeville Ford dealership with the largest selection. Our extensive inventory and huge selection, along with our everyday low prices, will get you the best deal on the Ford you've been looking for. Visit our showroom to see all the popular new Ford models, or take a look at our lot stocked with the best used and certified pre-owned vehicles. Whatever you need, O.C. Welch Ford Lincoln can put you in the Ford you’re looking for. At O.C. Welch Ford Lincoln, our goal is to achieve 100 percent customer satisfaction. Our commitment to customer service doesn't end when you buy a vehicle. We build lasting relationships with our customers. That's why our customers keep coming back --and tell their friends and family, too.
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4920 Independence Blvd Hwy 278

Hardeeville, SC

29927

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Showing 2,076 reviews

September 30, 2023

I would like to give a HUGE shout out to Brian and Craig at OC Welch for an outstanding job on getting us our new ride. They were very helpful the both of them. We fell in love with the car as soon as we More

by cynthiayaw041518
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Redker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

cynthiayaw041518 responded

Thanks again

September 30, 2023

I have been completely satisfied working with Bryan. He has been professional and went above and beyond to help me with my purchase. Would definitely recommend him to anyone ready to buy a car. More

by Sonnie
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

O. C. Welch Ford responded

Thank you so much for the great review !! We at O.C. Welch Lincoln Team appreciate your business and look forward to a long term relationship. Let us know if you have any questions or concerns. Again, Thanks for being our support staff !!!

September 30, 2023

I just wanted to give a huge shout out to Brian and Craig at OC Welch for going way beyond and getting our car we wanted. They both did an OUTSTANDING JOB together to make this happened. They two of them m More

by cynthiayaw041518
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Redker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

O. C. Welch Ford responded

Thank you so much for the great review !! We at O.C. Welch Ford appreciate your business and look forward to a long term relationship. Should you need any assistance along your ownership journey, feel free to contact any of us. Sincerely, Your Lincoln Team at O.C. Welch Ford Lincoln

September 30, 2023

Very polite and knowledgeable, we have purchased multiple vehicles from O.C Welsh as well as Tom Landry. We will continue to do business with them in the future More

by Cfrederick1975
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Redker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

O. C. Welch Ford responded

Thank you so much for the great review !! We at O.C. Welch Lincoln appreciate your business and look forward to a long term relationship. Should you need any assistance along your ownership journey, feel free to contact any of us. Sincerely, Your Lincoln Team at O.C. Welch Lincoln

September 30, 2023

Sales staff friendly, helpful, knowledgeable. There was no pressure to purchase and I wanted Ford More

by Char
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Brubaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Tom is amazing, along with all of the staff! ! They are all very helpful and patient. More

by cncfrederick
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Redker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Sam was excellent throughout our buying experience. He listened to what we were looking for and found it for us explaining options and differences. He also explained the car features very well. More

by Joslim11
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

The worst customer service. They have had my husbands car for a recall for over a month and still haven’t looked at it. We called multiple times but they say they will get back More

by KS
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ross Munro
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2023

Great people to work with. Sam and Chris were exceptional. They went above and beyond. More

by Pat
Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

O. C. Welch Ford responded

Thank you so much for your kind words, Pat, and for taking the time to leave us this wonderful feedback! O.C. Welch, III President

September 28, 2023

Our nightmare has begun again. O.C. Welch had our MKX from Sept 2022-March 2023 for a leak repair… nearly 6 months. The first 2 or so months, it sat on their lot, completely negle More

by trayross
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele McQueen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

O. C. Welch Ford responded

This car was leaking from day one from the dealer in pa. please work with your selling dealer. we provided you a loaner for the entire time your vehicle was in our shop. Have a great day.

Sep 28, 2023 -

trayross responded

A loaner? That’s what you’re throwing at me? Lincoln provides loaners as a courtesy, It wouldn’t have cost you so much if you didn’t let my vehicle sit for 3 months in the first place. I brought it in for a leak, and I was told we would have our car looked at within a week or so possibly two. We figured OK we could do with two weeks, but after the third week it started to get a little fishy. Approaching the fifth week, I started to get angry - how come I had no info, how come I had no answers, how come I had no definitive results? We were strung along about being short staffed and not having a leak specialist etc. etc. The whole time I kept expressing concern that there’s a leak in that car and it shouldn’t be sitting there. My issue is that you claimed to have repaired the leak and advised us that that car should never leak again because “we covered everything”, I mean you stripped it down to the shell, I have the pictures. I was reassured that it was put under extenuating tests to be sure that it wouldn’t leak again, yet here I am using a shop -vac to get water out of the car. What kind of luxury car is this, and what kind of Customer Service does LINCOLN provide that they can’t see that this is a manufacturing problem that I had nothing to do with? These defects are a Lincoln problem, don’t you see how unfair this is?? There is a FAMILY at the end of this transaction, but nobody at Lincoln can see that, all they see is numbers.

Sep 28, 2023 -

O. C. Welch Ford responded

tray ross please see your selling dealer. you knew all along it was a problem you even said it should have been totaled. Lincoln didn't pay a dime for your loaner we did. I have contacted Lincoln . See your selling dealer in New Jersey. He should buy it back.

Sep 28, 2023 -

trayross responded

Ok thanks for the advice. Sorry you had to foot the bill for a loaner because your service department took 6 months. The fact remains - the leak still wasn’t repaired, What i knew? Yeah, I knew the car had a leak. All along? not sure what that even means. I brought it in for a leak repair, and my car is filled with water. I’ll take the issue down a different path. Have s great day.

Sep 28, 2023 -

O. C. Welch Ford responded

26 warranty tickets with water damage a few years ago. pretty sure you have had a lot of problems long before you came here. did you trash everyone or just us?

Sep 29, 2023 -

trayross responded

26 water damage tickets? Not from us. Not while we owned it. We brought it in a couple times, that’s it. So that car had 24 water leak tickets before we bought it? That shines a whole new light. It proves, if your data is correct, then the certified pre-owned was a lemon from the jump. I’m going to share this new info with Lincoln. You mentioned if you had known about the vehicles history beforehand, you would’ve never agreed to fix it. That speaks volumes about the vehicle itself. I wish that had been the case. We would have possibly reached a better resolve back in September.

Sep 29, 2023 -

O. C. Welch Ford responded

i never said 26 water tickets . there was 3 water tickets . 23 other repairs. you bought a problem car. 26 tickets on one vehicle.where would you like them mailed.

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