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O. C. Welch Ford
Hardeeville, SC
2,537 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,537 Reviews of O. C. Welch Ford
May 19, 2022
Called service department three times on 5/18/22; left three voice messages - 22 hours later and no one has given me the courtesy of returning my calls. Next call is to CEO of Ford in Michigan. Not a wa three voice messages - 22 hours later and no one has given me the courtesy of returning my calls. Next call is to CEO of Ford in Michigan. Not a way to treat loyal Ford owners!!! More
by beak4000
Employees Worked With
none
May 09, 2022
Dropped my truck off on April 26th for a check engine light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct one. Service rep then told me what was wrong with the truck and I asked him about my warranty and he said he would have to check. The next week came, no phone call. I called at least ten times each day, I left a voice mail with correct number and still no call. I contacted O C Welch and he was more concerned about if I was a returning customer rather than helping me. After all the excuses he gave me of why no one called me back, he said he would personally follow up. A couple days later I went in to the dealership because no one called me. The service rep told me he called me several times and left messages, (he did not). They had my truck for seven days and never contacted me. While I was there dropping off my truck, An older gentlemen that works in the service department cracked the door because the office was cold and O C came out there and asked, "who keeps opening the d*mn door?" and the gentlemen said, " I cracked it a little because it is cold in here" and O C looked at him and said "well you don't pay the d*mn bills here so leave it shut." This is all while customers were waiting in the lobby. I thought to myself, no wonder he can't find help. If he treats his employees this way I can only imagine how he treats customers. Well I found out. He treats them the same. I use Quick Lane for my truck and my explorer and they have always been nice to me, but I will never again support this man's business. The sad part is, he has some good people working there but the culture of the business will probably end up running them out. More
by scotthays07
Employees Worked With
O. C. Welch III
March 31, 2022
Absolutely terrible experience. Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us wit Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us with a loaner vehicle, is impossible to get in touch with, and has shown a complete disregard for the customer. More
by bnd2128
Employees Worked With
Jeff
March 22, 2022
Just purchased a Ford work truck form O C Welch Ford. Best customer service ever. The owner actually quoted the truck for us and made sure everything was handled. Best customer service ever. The owner actually quoted the truck for us and made sure everything was handled. More
by BG
Employees Worked With
O. C. Welch III
February 15, 2022
I tried buying a truck out of state and these guys were so responsive and helpful. I really appreciated the follow-up and taking time to even align an affordable shipping option to NWI. The pricing was goo so responsive and helpful. I really appreciated the follow-up and taking time to even align an affordable shipping option to NWI. The pricing was good too. I couldn't find the gas model I wanted because of current market conditions out of their control but highly recommend them. More
by Cg2018
Employees Worked With
O. C. Welch III
November 12, 2021
Yesterday I had the pleasure of meeting Mr. Tom Landry. This salesman was not only knowledgeable but also professional and patient. I would definitely recommend this dealership. Thank you, Jean manzo This salesman was not only knowledgeable but also professional and patient. I would definitely recommend this dealership. Thank you, Jean manzo More
by jeanengene0311
Employees Worked With
Tom Landry
October 30, 2021
I went in last weekend to meet with Tom about making some changes to my vehicle situation. I was previously in a very interest loan and really need to get out of it. I was a little bit upside down… my credit changes to my vehicle situation. I was previously in a very interest loan and really need to get out of it. I was a little bit upside down… my credit situation had improved and Tom helped me, listened to my needs and got me into a Bronco Sport. I love it!! It’s so much nicer paying for a car you enjoy. If you are not enjoying your ride… go talk to Tom, he will help fix that for you. More
by sansonelenny
Employees Worked With
Tom Landry
October 26, 2021
After looking at Dodge and Chevy, I checked out the 2021 F150 with the PowerBoost. Chris Brubaker was a great sales rep for O C Welch. Answered all my questions and made the buying experience a pleasure F150 with the PowerBoost. Chris Brubaker was a great sales rep for O C Welch. Answered all my questions and made the buying experience a pleasure More
by Medennen
Employees Worked With
Chris Brubaker, Gerald Burke
October 23, 2021
Working with Scott Henthorn was fantastic ! He made everything so easy and thorough. This was the best car buying experience that we’ve had in 30 years. David in finance was great too! Not the usual p everything so easy and thorough. This was the best car buying experience that we’ve had in 30 years. David in finance was great too! Not the usual pressure with back and forth. The whole team was very professional and low key. We’ll be back to get our next car! More
by Diane N
Employees Worked With
David , Scott Henthorn
October 21, 2021
We just bought a Ford F-150 and it was the best car buying inexperience that we’ve had so far. We worked with Scott Henthorn and he made everything easy. No pressure, just helpful. The finance manage buying inexperience that we’ve had so far. We worked with Scott Henthorn and he made everything easy. No pressure, just helpful. The finance manage Paul was great to work with also. No negotiating or pressure. Highly recommend OC Welch and Scott if you want a great experience and car deal. More
by Rob Noble
Employees Worked With
Paul Tindall, Scott Henthorn
