O. C. Welch Ford

Great Tire Purchase/Installation and Special Followup Repair Shannan Tanner, Quick Lane Adv. responded to my telephone call regarding ordering 6 tires for my truck and was very efficient and courteous. I was not Shannan Tanner, Quick Lane Adv. responded to my telephone call regarding ordering 6 tires for my truck and was very efficient and courteous. I was not able to provide the tire sizes nor the Vin of the truck, but she determined the sizes and sent an email with a price quote. The installation process on 4/26/18 was expedient. I did not have the spare tire access key with me and after finding it approximately two weeks later, she expedited the spare tire installation and explained the rebate process. Due to a slow leak from a valve extension, I returned 4/27/18 and Tech I13 Matt quickly and courteously removed one rear dually tire and inflated it which required considerable effort. He was very helpful explaining the possible cause of the slow leak. Thanks, it is good to experience this level of service. More

Great experience from the moment I opened the door. I needed couple new vehicles for our business, but needed to be fiscally minded. They were great to help us quickly and responsive to our needs. The I needed couple new vehicles for our business, but needed to be fiscally minded. They were great to help us quickly and responsive to our needs. The whole team was highly hospitable and friendly. Thank you all!! More

Very good experience I cannot express how pleasant my experiences with this dealership have been. Information is easy to obtain and is correct. Everything is always in l I cannot express how pleasant my experiences with this dealership have been. Information is easy to obtain and is correct. Everything is always in line with what they stated. As always, a great experience. More

Service Dept Overall completely happy with OC Welch and Dan in the service department. Everything form customer service, communication, and pricing. I'd recommen Overall completely happy with OC Welch and Dan in the service department. Everything form customer service, communication, and pricing. I'd recommend OC Welch service! More

Service This is the first time dealing with O.C. Welch. I previously owned a Silverado. I now have an F150, which I love. I had a small coolant leak in the Tu This is the first time dealing with O.C. Welch. I previously owned a Silverado. I now have an F150, which I love. I had a small coolant leak in the Turbo. I called the Sevice department, and Spoke with Dan Ward. Dan was able to schedule an appointment immediately. I took the truck in, and they discovered it would take a week to fix. 15 mins later I drove off in a brand new King Ranch as a courtesy of O.C. Welch. Dan gave me his personal cell, knowing my schedule is all over the place. In less than 48hrs, Dan called and the truck was ready. Amazing. Dan’s Knowledge, Customer Service, and Communication was nothing short of Excellent. Well above and beyond any dealership or representative of a dealership I’ve ever worked with. It’s a breath of Fresh Air to be treated with respect and a caring attitude to satisfy your customers. My thanks to Marissa and Ashley as well, (Cashiers) for being so helpful and pleasant to work with. O.C. Welch is LUCKY to have you. More

Great service experience Great experience with oil change service. Quick change area. Very complete service and great communication through out the process. I enjoy driving fr Great experience with oil change service. Quick change area. Very complete service and great communication through out the process. I enjoy driving from Savannah Georgia for the good service. More

Outstanding Service while on vacation While on vacation the ignition came out of the column on my vehicle. The vehicle still ran. I called the dealer and explained the issue to Dan. He sa While on vacation the ignition came out of the column on my vehicle. The vehicle still ran. I called the dealer and explained the issue to Dan. He said if I thought the truck was safe to drive to please bring it in. I brought the vehicle in and Dan inspected the ignition and explained what it would need. He had the parts delivered the next day. I brought the vehicle in, 1.5 hours later I was on my way and back into vacation mode. What a relief. Also, while I was waiting for the repair I talked to Ben in parts about a trim piece I was unable to obtain from the Lincoln dealer in Texas. Ben had the parts in stock and that really made my day. The service experience was outstanding on all accounts. More