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O. C. Welch Ford
Hardeeville, SC
2,522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,522 Reviews of O. C. Welch Ford
April 10, 2017
Air Bag Inflator Replacement After owning my 2014 Ford Mustang since 8/31/13 & having received two letters from Ford Corp. dated 7/15, & 5/16 that the airbag inflator had to be r After owning my 2014 Ford Mustang since 8/31/13 & having received two letters from Ford Corp. dated 7/15, & 5/16 that the airbag inflator had to be replaced & that I would be notified by Ford Motor Co. that the parts would be available sometime in the 4th qtr. of 2016. I never received a notification letter re: scheduling an appointment to have the replacement parts installed. I personally continued to contact the local dealer on a periodic basis to find out when the parts would be available. Finally on 3/31/17 a service rep told me that the dealer would have to order the parts, this was in the 2nd quarter of 2017. The service rep called & left me a message to call her back, which I did a total of four separate times, never returning the call to me. When I finally spoke to her , she asked , "how are you" & my response was, "FRUSTRATED" in the fact that it was my fourth time calling her. The service advisor at the store, Nancy Andrews was very professional & pleasant, however waiting 3.5 years for the replacement part while seeing commercials & newspaper ads to buy Ford products plus the lack of Ford to notify me as well as the number of calls to the service rep certainly is totally unprofessional. My compliments to Nancy Andrews for handling my needs but shame on Ford Motor Co. for the delay tactics used to expose the customer to possible physical harm so that they & their dealers could continue with their GREED.. More
by big daddy
Employees Worked With
Nancy Andrews, Terri Owen
April 10, 2017
richard freeman of oc welch is awesome guywho goes xtra mil Richard Freeman used car sales O C Welch Ford Lincoln richard helped us and went the extra mile to see the best vehicle for us and we are very happy Richard Freeman used car sales O C Welch Ford Lincoln richard helped us and went the extra mile to see the best vehicle for us and we are very happy with the toyota camry that he sold us. thanks richard william and pamela wolske More
by bill
Employees Worked With
Richard Freeman
April 10, 2017
Best experience ever! My wife and I were in the market to trade in our F-150. We had been shopping for a few weeks, and all other dealers were an absolute joke! Luckily, I My wife and I were in the market to trade in our F-150. We had been shopping for a few weeks, and all other dealers were an absolute joke! Luckily, I came across a fantastic deal on a 2016 Edge at O. C. Welch Ford. For a change, the dealer actually had the advertised vehicle in stock, and for the advertised price. No gimmicks. The salesman, John, was fantastic to work with! My wife and I actually were lucky enough to meet Mr. Welch, who made sure we got the best deal possible. Absolutely the BEST experience at a dealership I've ever had in purchasing a new vehicle! Highly recommend O.C. Welch Ford! More
by Tom&Susan
Employees Worked With
O. C. Welch III, Chris Okupski, John Willoughby
April 09, 2017
Purchase of a 2017 Ford F-150 Platinum Crew Cab We were replacing our company truck and called OC to get budget pricing. OC stated he would email a proposal later in the day, however, he told us wha We were replacing our company truck and called OC to get budget pricing. OC stated he would email a proposal later in the day, however, he told us what the cost would be on the vehicle prior to his email. We received his email with product specification and pricing within two hours. Upon receiving the email we ordered the vehicle. When we took possession of the vehicle the entire process lasted 20 minutes, mostly due to our unfamiliarity with the newer technology. I would recommend OC Welch to anyone with a vehicle need. More
by BCDAD
Employees Worked With
O. C. Welch III, Gerald Burke
April 09, 2017
Outstanding Purchasing Expereince I never buy a Ford Until my wife wanted to look at the EDGE (she was looking at another Vehicle also). We had a Edge Rental and it was a smooth Vehicl I never buy a Ford Until my wife wanted to look at the EDGE (she was looking at another Vehicle also). We had a Edge Rental and it was a smooth Vehicle and easy to handle. When I went to OC Welch I was waiting to be bombarded by Sales People But was pleasantly surprised. Mr. Chip Pellerin Asked us what we were looking for and showed us two different Vehicles (Both Edges) and we selected the One we wanted. Now I wait for the Finance Drama telling us the Price, Interest and trying to drag us down to a Amount the Dealership wanted us to pay for a Vehicle. Surprise, Surprise the Finance Manager Chris Williamson was a pleasant gentlemen explained my options and added in a Ford Extended Warranty that I wanted. Mr. Pellerin was an outstanding Salesman and I have meet many over the years buying many Vehicles. Please Note: I have been a GM Owner since 1963 and only 1 time I purchased a Ford that was a disaster and swore never again, until now. The experience I received will clearly entice me to procure a Navigator/Expedition when my Tahoe Lease runs out, next year. OC Keep up the Good Work and I believe Congrats are in order for your Nuptials Frank And Barbara Martin Jr. 21 Oakwood Drive Beaufort SC 29907 More
by Martin 2017
Employees Worked With
Chip Pellerin
April 08, 2017
Purchase of 2013 Nissan Armada Many thanks to all the staff at OC Welch and particularly Cindy in Service (aka "Wonder Woman"), who referred us to Richard Freeman, our sales consult Many thanks to all the staff at OC Welch and particularly Cindy in Service (aka "Wonder Woman"), who referred us to Richard Freeman, our sales consultant. His attention to detail and his gift of service to us was excellent and made the process of purchasing our vehicle a pleasurable one. Also many thanks to Gerald Burke in Finance for his professionalism in helping us through all the paperwork and financing - so efficiently! Thanks to all - it was a pleasure doing business with you all again. We love our 2013 Nissan Armada and know that we are in good hands with OC Welch! More
by Linda1950
Employees Worked With
Ed Goethe, Gerald Burke, Richard Freeman, Cindy Vaigneur
April 07, 2017
The best Because the salesman was very helpfull and pacient to explain every detail on the vehicle i bought and the deal abd numbers so everything was fine Because the salesman was very helpfull and pacient to explain every detail on the vehicle i bought and the deal abd numbers so everything was fine More
by JUAN A RINCON
Employees Worked With
Gerald Burke, Brian Rose
April 06, 2017
Service received on April 3-5, 2017. Excellent service received by customer service rep Cynthia Vaigneur. Ms. Vaigneur called me several times to keep me up-to-date. Arranged for me to Excellent service received by customer service rep Cynthia Vaigneur. Ms. Vaigneur called me several times to keep me up-to-date. Arranged for me to get a loaner car. More
by BillK
Employees Worked With
Cindy Vaigneur
April 06, 2017
Scott H. is Great! Scott was great! He assisted me with every step and listened to me and had great advice. I love my car! I will make referrals to Scott and O.C. Welc Scott was great! He assisted me with every step and listened to me and had great advice. I love my car! I will make referrals to Scott and O.C. Welch. Thank you so much Scott! Candace Reynolds More
by hrreynolds
Employees Worked With
Scott Henthorn
April 05, 2017
Outstanding My wife doesn't say much when I buy a new vehicle. After we purchased our F150, she commented Ed. Briscoe was the best auto sales person she had list My wife doesn't say much when I buy a new vehicle. After we purchased our F150, she commented Ed. Briscoe was the best auto sales person she had listened too. The 1..9% Ford beat our Bank. More
by RedF150
Employees Worked With
Kim Wells, Gerald Burke, Ed Briscoe
