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O. C. Welch Ford
Hardeeville, SC
2,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,520 Reviews of O. C. Welch Ford
February 08, 2017
Great experience The service at this dealership is the reason I drove out of my way to buy my second vehicle from them in the last year. Larry understood exactly what The service at this dealership is the reason I drove out of my way to buy my second vehicle from them in the last year. Larry understood exactly what I was looking for and he made it happen. More
by Cyrus
Employees Worked With
Kim Wells, Paul Tindall, Cindy Vaigneur, Larry Morse
February 08, 2017
Tony McMillan found the "right fit car" for our needs We were not sure what model we would require, but Tony carefully listened to our wants and needs and found us an Edge that had more height than our We were not sure what model we would require, but Tony carefully listened to our wants and needs and found us an Edge that had more height than our Taurus, good visibility, gear shift we were familiar with, and over the door handles to enter and exit,- all of which we need at our stage in life. We returned 3 days later and Tony spent over an hour going over any questions we had regarding "new tech" and programed our phone for us We had a very friendly and efficient experience through the business papers to taking the car home. This we appreciate as we know just how long the experience of buying a car can be if backup in any department occurs. Everything is great and we love our new car. We are buyers from OC Welch since 1989 when moving from NJ to Hilton Head and they have never disappointed us. More
by A good customer for 28 years
Employees Worked With
Tony McMurray, Teresa Semmler
February 08, 2017
So happy to do business with you We had selected a F150 at a dealership on the strip and thought we would check OC Welch before we bought. As soon as we walked in we saw a black Silve We had selected a F150 at a dealership on the strip and thought we would check OC Welch before we bought. As soon as we walked in we saw a black Silverado and upon meeting and telling Scott Henthron what we wanted, he said, "I believe you just walked by the truck you are describing!" He was right. Scott did show us one other truck but the Silverado is what we wanted. Scott made the buying process easy and we were out of there in our new truck quickly. No pressure just very helpful. Explained all the features and went the extra mile. More
by Gilbert123
Employees Worked With
Gerald Burke, Scott Henthorn
February 08, 2017
Muy buena nos dieron un buen trato des de que llegamos temprano y eso que todavía no abrían nos dio tiempo para escoger lo que queremos gracias Scott por toda s nos dieron un buen trato des de que llegamos temprano y eso que todavía no abrían nos dio tiempo para escoger lo que queremos gracias Scott por toda su a lluda More
by Yanet
Employees Worked With
Scott Henthorn
February 07, 2017
Works for you The staff at Oc welch(sales and service)goes above and beyond to see that their customers are happy and satisfied.Reggie worked with me until he found The staff at Oc welch(sales and service)goes above and beyond to see that their customers are happy and satisfied.Reggie worked with me until he found the vehicle that met my needs and wants and saw it through from test drive service,and financing. More
by Digger3306
Employees Worked With
Gerald Burke, Reggie Sarver, Linda McCranie, Shannan Tanner
February 06, 2017
Bought a used Porsche Boxster S Worked with Chip and John in looking for a fun/sporty used car. Spent approximately 20 minutes with Chip on first visit. He seemed busy at the t Worked with Chip and John in looking for a fun/sporty used car. Spent approximately 20 minutes with Chip on first visit. He seemed busy at the time, so I was punted to John. After we found a car that matched my criteria, expectations were not met on the finance (cost) of the vehicle as we had to 'negotiate' when we were assured we would not. John also accidentally gave me a copy of the internal OC Welch document showing their profit on the sale. It did not align with the "deal" that John stated I received. One issue with used car....when I left the OC Welch lot.....the Porsche emblem fell off the car. I called John and he said he would handle. John did a decent job ordering the replacement part. When I returned to the dealership to have the repair done I was told (twice) by John the day he instructed me to bring the car back that the emblem was in Service Department. When I arrived at Service...they told me the part was not there and they would need to drive somewhere to pick it up. What I was expecting to be a 30 minute to 1 hour process took 3 hours. Overall....not a GREAT dealership....but not BAD either. They earned their 3-star (Average) rating. More
by JEFF_WAY_PS
Employees Worked With
Chip Welch, John Evans
February 06, 2017
Brake Service While travelling from Canada to Florida in our 2007 Ford Explorer we experienced a left front wheel lock up at highway speed on I95. We were able to While travelling from Canada to Florida in our 2007 Ford Explorer we experienced a left front wheel lock up at highway speed on I95. We were able to roll slowly to an off ramp and found a motel nearby as it was late in the afternoon. We called O. C. Welch and talked to Bernard Jean in the service department about getting repairs done. He recommended a towing company who I called and they picked up the vehicle that evening and delivered it to the dealer who was 30 miles south. On Frioday they diagnosed the problem as a front wheel bearing failure and an overheated brake assembly. However all the parts required were not available locally. Bernard explained the parts would not arrive until Monday morning. Early Monday afternoon Bernard called and said our vehicle was ready to go and he was sending a driver to pick us up. We were more than pleased with the service we received frrom Bernard Jean and this dealership. Doug & Lynn McLellan, Grimsby, Ontario. More
by singer
Employees Worked With
Bernard Jean
February 06, 2017
media hub problem Friendly service professionals. Not sure of the cause of my issue. Did a reboot and test drive. Hope all is well. I will keep in touch. Friendly service professionals. Not sure of the cause of my issue. Did a reboot and test drive. Hope all is well. I will keep in touch. More
by JohnP
Employees Worked With
Nancy Andrews
February 05, 2017
Doing what others simply couldn't. As a UK citizen here working for an extensive period of time on a work visa, I found it hard to get any sort of lease deal approved at other dealershi As a UK citizen here working for an extensive period of time on a work visa, I found it hard to get any sort of lease deal approved at other dealerships because of our new credit score in the US. At O.C our salesman, Scott Henthorn and Gerald in the finance department, helped us achieve what others couldn't and scored us a brilliant deal on a new car. Communication was excellent throughout and they were determined to help us get a car we could afford and enjoy. Scott's manner was so refreshing after a long couple of weeks searching for cars in other dealerships. He was relaxed, reassuring and best of all not pushy. The guys simply did what others couldn't for us and we couldn't be happier with our new car! Thank you again for your time and patience with us through this process. More
by Robbie-01
Employees Worked With
Gerald Burke, Scott Henthorn
February 05, 2017
The purchase of a new Explorer. I have purchased several Ford Fleet vehicles from Brent Walker over the years for my employer as a Fleet Manager. When I looked into purchasing a new I have purchased several Ford Fleet vehicles from Brent Walker over the years for my employer as a Fleet Manager. When I looked into purchasing a new Explorer for myself years later, I found out that Brent was now selling for O.C. Welch. (He had owned his own dealership in, Glennville, GA) So I called the dealership and the young lady transfer me to Brent. We set up an appointment and he came to my house to appraise my vehicle that I was trading in. I told him what I was looking for and he found it. Through several phone calls, we went over prices, rebates and trade in values and finally came to an agreement. The owner, O.C. Welch was very much involved... taking me into his office and completing a lot of the paperwork and financing. I've never had an owner of a dealer do this, except for Brent. O.C. gave me a set of all weather Explorer floor mats along with the carpeted ones that came with the vehicle and a nice jacket after the deal was complete. I appreciate the good deal I got, but even more... the personal service. Teresa Semmler wrapped the deal up in a very timely manner and has been in contact with me since. I had a great experience with the purchase of my new vehicle. More
by marklong44
Employees Worked With
Brent Walker, O. C. Welch III, Teresa Semmler
