O'Meara Ford

Bad customer Service My car spent 4 days in the service center picked up on the 5th . I never received phone calls or any updates . My advisor was either off or called in My car spent 4 days in the service center picked up on the 5th . I never received phone calls or any updates . My advisor was either off or called in each of those 4 days . Meanwhile I was paying for a car rental for 4 days that my warranty didn’t cover due to no one running diagnostics until the 4th day . I paid a total of 250 for a rental car . And $330 for me to be told it was a battery problem . I had to call at the end of business day everyday to basically track someone down that could give me info on my car . I don’t understand how my car sat there for 4 days until diagnostics were ran ??? And there’s no one to give you answers . One sales manager called me back to tell me “I thought someone called you about this “ um no my advisor I’ve never seen or heard from again until I was sent a survey lol . Very disappointed!! I shared this concern with the cashier , she was very apologetic and said a manager would be calling me . That was two weeks ago , so I take it the service department doesn’t like calling people including the managers . Will have to make the extra drive and go to Brighton Ford I guess. More

Ford focus Drove by omera ford my car was acting up. I drove in and got the help I needed. Heather was very friendly and on top of getting me taken care of Drove by omera ford my car was acting up. I drove in and got the help I needed. Heather was very friendly and on top of getting me taken care of More

Awful service dept Took my car in for sensor issues, service advisor was Heather. After vehicle had been in a for few days I called for an update, nothing to report but Took my car in for sensor issues, service advisor was Heather. After vehicle had been in a for few days I called for an update, nothing to report but trying to duplicate error (Tuesday). Thursday I receive a message the error was duplicated and they’re working on it. I never hear another word. I left messages and spoke to someone the following Tuesday informing me my car was ready. Ok then... A couple weeks later, here came the same issue! On top of that my formerly working remote start no longer works. So I speak to Mark and bring my car BACK in. After two more weeks of having my vehicle for the second time I’m told ”great news” they fixed one of two problems! The remote start they broke to begin with was now good. Woooo hoooo! So I still have sensor issues, paid for an extended warranty and will not be buying another Ford after all this. By the way I have a 2017 Platinum Ford Explorer.... More

Top Notch! Tony and Barb in the service center are fantastic!...........I had a starter issue and they found nothing wrong. They called me back the next day tol Tony and Barb in the service center are fantastic!...........I had a starter issue and they found nothing wrong. They called me back the next day told me to bring in the car got me in a rental quickly and found the problem in 24hours. Cars all fixed! More

Thank you Daniel Craft Our experience started out a little rough. My husband and I did Not plan on buying a new truck on 4/22/2019, but it became an immediate necessity. Als Our experience started out a little rough. My husband and I did Not plan on buying a new truck on 4/22/2019, but it became an immediate necessity. Also may I add we were intending to pay CASH. I do not wish to discuss the bumpy star, because Mr. DANIEL CRAFT actually saved our day and a sale. He approached me while my husband was on a test drive that I refused to go on, because I was uncomfortable with the way I was treated prior, plus I knew the vehicle was well out of our stated price range. Once Daniel Craft introduced himself...shook my hand...and acknowledged Me and my needs and wants (all the things that should have happened from the start) I felt 100% better. So, We bought a Gorgeous Ford F150 Lariat 4x4, and it's Awesome! All the bells and whistles! THANK YOU ONCE AGAIN DANIEL CRAFT. More

Good experience over all Good knowledge, plenty of helpfull sales people, nice selection, financing was a breeze. Dan and Leo carried themselves as professionals, while still Good knowledge, plenty of helpfull sales people, nice selection, financing was a breeze. Dan and Leo carried themselves as professionals, while still being personable. I am very sastisfied with the help I recieved. More

Eco sport - Only part of issue fixed. Tech states strut cover can’t be fixed. Spoke to manager and car going back to shop next week thank you Only part of issue fixed. Tech states strut cover can’t be fixed. Spoke to manager and car going back to shop next week thank you More

New Car Purchase Kaid Chapman was our sales person and was great. Took good care of us at every step in the process. Would recommend him if you are shopping for a n Kaid Chapman was our sales person and was great. Took good care of us at every step in the process. Would recommend him if you are shopping for a new car. More

First negative experience in 10 years I live in Denver, but continue to bring my car here because they always do a great job. Unfortunately, this time was different. I dropped my car off I live in Denver, but continue to bring my car here because they always do a great job. Unfortunately, this time was different. I dropped my car off on a Saturday and didn’t hear from anybody until the following Friday, even though I called multiple times to get an update. The services I paid for weren’t completed properly and the lack of communication was really frustrating. I would still recommend this place, but I hope that my review can serve as a learning tool for employees. More

Great sales personnel Over all I was satisfied with the process. The sales person, manager, finance department were all great to work with. They listened to my concerns and Over all I was satisfied with the process. The sales person, manager, finance department were all great to work with. They listened to my concerns and went above and beyond to work with me. I was somewhat disappointed by the sale prep cleaning and delivery. However, it was rectified by the sales staff. They are wonderful to work with and I would go back to buy another vehicle. More