My husband and I have purchased 2 vehicles from Pipkins Subaru (before it changed management / ownership to O'steens). Both of these vehicles were special ordered - one a Subaru Impreza WRX and the other a Subaru Impreza WRX STi. We were in the market to special order a VW compact that was not currently on their lot. When we told the salesman what we were looking for, he immediately shook his head, sighed, and told us that a "Doctor" had purchased their last one a few months ago. We immediately got the feeling as though we were being dismissed as not having sufficient funds to even talk about purchasing this vehicle. Little did he know that we were ready to buy the car that day. He then said he could sell us a lower level vehicle, without even offering to let us sit in it or test drive it. When my husband restated that he was looking for a specific vehicle (and willing to wait for its arrival), this salesman made no attempt to spend time with us to make arrangements to order the car we wanted. We left the lot feeling insulted and unworthy of any consideration (both of us are professionals in the community and in our mid-forties, so I can assure you we aren't a bunch of kids out looking for a joy ride). We felt as though he wouldn't make any money off of us special ordering a vehicle that was not on the lot. As we were leaving, I asked about a specific option on a different SUV. He did not seize the opportunity to show me that vehicle (on a side note, I was looking for a new car as well - total lost sales =2 so far). To make a long story short, we are now the proud owners of a $46,000 vehicle which was purchased at another dealership. That dealership treated us as though we were their one and only customers. Note to the management at O'steens - don't assume that your customers cannot afford a particular vehicle based on what you perceive as a first impression. One would think that in the midst of the VW scandal, O'steens would be more receptive to repeat customers.