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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,234 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,234 reviews

May 06, 2022

I was disappointed in the amount of time needed to change the oil and rotate my tires. Appointment was 8:15 and I left at 10. Other than the length of the service, everything went well. More

by bfrasor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

May 06, 2022

It took 2 hours my car was ready they just sit on it. ..service was terrible who wants a waiting of 2 hours I have to speak to get my car back More

by Maddie120
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Oak Lawn Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

May 06, 2022

I purchased my first new car from Oak Lawn Dodge; a 1973 Dodge Dart. A year later, my wife and I bought our second new car; a 1974 Dodge Dart. We have graduated to being Toyota owners, and Oak Lawn Toyota More

by jandsmolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barrix
May 09, 2022 -

Oak Lawn Toyota responded

Wow, thank you so much for your loyalty to us over the years. We truly appreciate your business. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. Thank you for taking the time to leave us this fantastic five-star review. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

May 06, 2022

They are always very nice and fast when I bring my car here. I would definitely recommend coming here. More

by Brianna_santillan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review, Brianna! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. We're always happy to help. Juan Vazquez, Service Manager

May 06, 2022

Went Above and way beyond Was updated and Weill informed Great people to work with!! More

by deeders1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 06, 2022

It took over a month for the car to arrive but other than that the service is good More

by ernestine_davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Ernestine, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager

May 05, 2022

Thank you Service Department-Joseph C. , Keith S., Jose, and the fantastic Technicians for keeping our vehicles safe and reliable. My van runs and handles like new because of Oak Lawn Toyo More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
May 06, 2022 -

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to visit us! John Carnivele, General Manager

May 04, 2022

Service staff was good. Very expensive, because labor cost is outrageously high. I will have to think twice before I bring my car back to a dealer! More

by Matt Peters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

May 02, 2022

The lower door rollers needed to be replaced. They were bent and were causing the power door to have to be closed manually. Instead of doing the replacement of the lower door rollers they sent m More

by Disaster!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Nash
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

May 01, 2022

Service was done professional way in short time. Price could be better, but I like results. More

by PGRIGAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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