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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,232 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,232 reviews

August 18, 2021

Nice to deal with.fast and neat..keeps scheduled appointments on time..has a very family atmosphere and are responsive to all needs...always very polite More

by GRIFDOGCARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. We truly appreciate you taking the time to share this fabulous feedback with us. Thank you for the five-star. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 17, 2021

Even with the power going out I still receive great communication and friendly service and I felt the cost of service was fair to my wallet. More

by jomez44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 17, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

August 17, 2021

My service advisor, John McShane, is always very knowledgeable, friendly and easy to work with. Job was done in a timely manner and I very satisfied. More

by Tom.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McShane
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review, Tom. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 17, 2021

Dan was very rude and inconsiderate. I have never experienced Terrible service like this at that facility. That’s all I have to say about it More

by newkirk0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 03, 2021 -

Oak Lawn Toyota responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your appointment? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

August 16, 2021

Very friendly, good with newer vehicles, not so shure about older car diagnostic. Could be some of the parts made by manufacturers and sold as Genuine Toyota may have fit and form but not function. Doesn More

by yahoogoogle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Aug 16, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 16, 2021

Selling the car was easy to resolve the problem was a nightmare make me go back & for to resolve some issues like I got the time that vehicle shut be inspected before sales More

by ALEXMM_QPASA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominik Gibek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Dinella
Sep 02, 2021 -

Oak Lawn Toyota responded

Hi Alex, Thank you so much for purchasing your vehicle with us. We truly appreciate you coming back to Vito for your 2nd car. I am glad the initial process was easy but apologize that you had to come back for repairs. I realize that it was an inconvenience but I thought we made it right by giving you the free loaner. Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. I apologize again. Steve Hertogs, New Car Sales Manager

August 16, 2021

I have always received excellent serve and that’s why even after our move to Indiana I still drive down to OakLawn Toyota for service! More

by DOR1659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 15, 2021

I had an issue that I discussed with Juan, the Service Manager. He understood my position on what happened and resolved it in a prompt & friendly manner. He was extremely professional & nice to boot. More

by tdryjanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs. Juan Vazquez, Service Manager

August 15, 2021

Very satisfied with the experience and the cost of service. Service person was very friendly and helpful. I was in and out of the dealership in less than a hour. More

by snlmcmullen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Aug 16, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

August 15, 2021

Great customer service!They gave us the best trading in Great customer service! They gave us the best trading in price Very pleasant salesman Bob Spee Satisfied with new vehicle Toyota Highlander Hybri More

by Vasyl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Oak Lawn Toyota responded

Thank you so much for choosing Oak Lawn Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! John Carnivele, General Manager

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