Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Oak Lawn Toyota
Oak Lawn, IL
3,239 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here.
We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,239 reviews
February 09, 2017
Honest Service Shop I had a grinding coming from my brakes leading up to my appointment. Wouldn't you know it, the day of service it stopped. Still decided to keep my app I had a grinding coming from my brakes leading up to my appointment. Wouldn't you know it, the day of service it stopped. Still decided to keep my appointment, better safe than sorry. Juan got me checked in quickly and explained the service fee upfront. Within 20 minutes of checking in, Juan came to the customer waiting area and explained my brakes (including callipers, rotors, pads) were given the all clear and did not need to be replaced. He explained the grinding noise most likely came from a stone or road debris that was lodged in the wheel. Will gladly do business with Oak Lawn Toyota service department any time it comes to servicing my vehicle. More
by Turnkey
Employees Worked With
Juan , Al Leon
February 05, 2017
New brake pads installed efficiently. As always, took me in at my appointment time. Did the work expeditiously. Showed me the before and after pads, as I asked (out of curiosity). Th As always, took me in at my appointment time. Did the work expeditiously. Showed me the before and after pads, as I asked (out of curiosity). They're always friendly, take the time to explain what needs to be done, what could be done and why. Anyone who's been here, well, you wouldn't want to go anywhere else. Fair prices, also. And consistency in personnel, which is nice. More
by Julie P
Employees Worked With
George at the service counter.
February 02, 2017
awesome service Have been working with the folks at Oak Lawn Toyota for years and there is no where else I will take my cars for service...they are fair, friendly and Have been working with the folks at Oak Lawn Toyota for years and there is no where else I will take my cars for service...they are fair, friendly and efficient. Thanks Oak Lawn!! More
by Tim
Employees Worked With
Al Leon
January 31, 2017
He went the "extra mile." I brought my car in for an oil change and found out it needed brakes. I've been bringing my car(s) into Oak Lawn for about 24 years. I've had John I brought my car in for an oil change and found out it needed brakes. I've been bringing my car(s) into Oak Lawn for about 24 years. I've had John McShane help me many times. He is always so polite and listens to car problems. This time he helped to answer my questions about the brakes and did a few other things to fix small things in the car. I appreciated him taking the time. More
by Kate
Employees Worked With
John McShane
January 23, 2017
oil change Very nice service and nice people, quickly done. I brought this in Friday evening and picked it up Saturday morning. Professional and efficient serv Very nice service and nice people, quickly done. I brought this in Friday evening and picked it up Saturday morning. Professional and efficient service did not try to upsell to an old lady - nice and thank you. More
by Mary
Employees Worked With
Al Leon
January 21, 2017
OUTSTANDING!!! Over the years, our family has bought many a vehicle from Oak Lawn Toyota and the folks here have always been extremely fair, willing to work with you Over the years, our family has bought many a vehicle from Oak Lawn Toyota and the folks here have always been extremely fair, willing to work with you, and stand behind what they sell. From sales to financing to service, I have to say they make acquiring and maintaining a vehicle a lot less stressful! At last count I believe our family has had about 15 Toyotas and I keep telling them the next one should be "free" but they haven't been that accommodating yet! (Hint,Hint!) You can't go wrong in dealing with the folks at Oak Lawn! Their service dept is the best, fitting you in, getting the job done, and getting you on your way! Professional, courteous, and reliable! More
by GZDZ
January 20, 2017
Service experience I called for an appointment because I was having some car problem. John Mcshane answered. He was simpler he told me to come in in spite there were v I called for an appointment because I was having some car problem. John Mcshane answered. He was simpler he told me to come in in spite there were very busy and I cannot describe in the words when he experienced on that day wonderful. I really Congratulate John for his kindness and prompt attention. He should be commanded for that. Gopal Madhav More
by GM
Employees Worked With
John McShane
January 19, 2017
Professional and efficient service Great service not fond of the up sales that's being sold. I.e. Brake fluid needs changing just by touching it. Please I'm sure there's a testing syste Great service not fond of the up sales that's being sold. I.e. Brake fluid needs changing just by touching it. Please I'm sure there's a testing system for that More
by Hg
Employees Worked With
Al Leon
January 12, 2017
Always Excellent I have leased my cars and had them serviced at Oak Lawn Toyota for over 20 years and have always had excellent service from everyone. I have leased my cars and had them serviced at Oak Lawn Toyota for over 20 years and have always had excellent service from everyone. More
by collegeprofnorm
January 11, 2017
Oaw Lawn Toyota Took Advantage of Unemployed Buyer w/Cash My name is Adrienne Bundy. Andrew sold me a 2005 toyota matrix last Friday. I came in unemployed, without a job and $3000 max (The value of the car is My name is Adrienne Bundy. Andrew sold me a 2005 toyota matrix last Friday. I came in unemployed, without a job and $3000 max (The value of the car is $3350 according to KKB) and I told him that upfront. He was selling me a 05 toyota Matrix giving me the impression he was going to sell it to me for my max price because he kept showing me cars that he could work within the $3000 I had. But I ended up paying $3900 (borrowing the extra money in order to get the car) and I was given a verbal agreement that I was being sold a perfectly well maintained car that had all service done there and the car had no problems. Additionally, if I had any problems, I had a 30 day guarantee or 1000 miles warranty to bring the car back in if I found anything wrong and the problem wpuld be repaired, except electrical after buying the car Cash. Andrew stated this to me and John the GM with no addendum. That didnt happen this past Thursday when I came into the store and showed John the car inspection... I had done last Saturday (1day after the purchase), which shows the front struts are ripped and toyota sold me a bad car. Instead of honoring the original agreement and deal on repairs, John Carnivele offered me a 50/50 on the repairs, but that was not the original agreement or the deal. He and Andrew told me 30 days or 1000 miles anything wrong would be repaired except electrical. John said, they told me about the 50/50. When I asked Andrew in front of the store, if he told me that, He said, he did not tell me anything about 50/50 repair. Neither did John. When I asked John if he mentioned 50/50 repair to me, he lied and said yes. Yet, he never mentioned this to me. This is not right and the original agreement and deal should be honored without dispute. John went as far to say. He'll give my money back and my trade in car. But the day of purchasing the car, I asked for a return policy on last Friday, and he said there wasn't one. That means he lied again. I told him, he didnt care about my safety or well being, even after going far beyond my budget and being unemployed. They sold me a unsafe damaged vehicle and found out about it in one day. This means they knowingly sold me a damaged car on purpose. I trusted them to be honest about the condition of the car and the 30 day - 1000 mile warranty if something was wrong. Otherwise, I would have taken the car to a mechanic that day to be reassured of the condition of the car and i would have offered far less knowing I had to put $400-$700 dollars worth of repairs in a car without hsving a job. I dont have the money after spending an additional $900 that wasnt in my budget and I still dont have a job. I wouldn't ever purchase a car and agree to putting more money in after paying more than I could afford the first time. Andrew was honest by saying he never told me about the 50/50 repairs and neither did John. I'm a Christian and I dont lie because God says its sin. I need them to honor the original agreement and would like the option of the return policy still. Lastly, John, the GM, told me that the ripped struts are not a safety issue, but that not true. after watching a professional mechanic who's been in the business 20 plus years on YouTube, he says...its a major safety issue such as: Bad struts are not easy to detect in modern cars, they can lead to worn out tires, and effect the brakes and safe steering. Oaklawn toyota sold me a unsafe car last friday, knowing the struts were damaged. Yet, Andrew and John reassured me nothing was wrong with thr car and I had nothing to worry about because if there was anything wrong outside of electrical, I could bring the car back and they would fix the problem within 30 days or 1000 miles. I was mislead. More
by adrienneb
