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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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August 26, 2021

Very courteous & helpful. Got my car done promptly. Offered to give me a ride to work, but I wanted to walk. I will take them up on that offer this winter. Everything clean which I appreciated. So plea More

by MDONOVAN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

August 25, 2021

Quick service. Spoke to me in detail about what is needed, kept me updated about what is going on and the status of my service More

by EODONNELL529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 25, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 25, 2021

Excellent service! I called in and Joe Cassello helped immediately. I picked up my car within a few hours, ready to go! My car is in perfect condition again. Thanks!! More

by hunter1783
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Oak Lawn Toyota responded

Thank you for your review and kind words for Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

August 24, 2021

The process was very fast and the staff was kind. I will definitely return to service at this location. Thank you all for making it a breeze. More

by LUPITA07
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

August 24, 2021

Great customer service. Staff explained subject matter clearly. Centrally located. Very efficient and get you in and out in a timely manor. Bathrooms and facility are always clean and smell fresh. I enjoy More

by athompson6013@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Juan Vazquez, Service Manager

Aug 25, 2021 -

athompson6013@icloud.com responded

Thank you.

August 24, 2021

I had an appointment but had to wait approximately 15-20 minutes before the service rep could work with me. Very accommodating thereafter and made certain I had a ride home and then back to pick up my car. More

by mkmixan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your patience and look forward to seeing you next time! Juan Vazquez, Service Manager

August 24, 2021

I always have a great experience with the service department at Oak Lawn Toyota! Joe is very professional and knowledgeable. The whole depart is great! More

by PEARLCOLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! We look forward to your next visit! Juan Vazquez, Service Manager

August 23, 2021

The staff in the service department was very courteous. The mechanic texted me when he was starting and when my vehicle was done. Everyone worked like clockwork. More

by p804ree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Amado
Aug 24, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

August 22, 2021

The price for service is totally ridiculous!They charged The price for service is totally ridiculous! They charged me to tell me I needed a battery and they wanted to sell me the battery for 3x the regular More

by easyice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Aug 22, 2021 -

easyice responded

The price for service is totally ridiculous! They charged me to tell me I needed a battery and they wanted to sell me the battery for 3x the regular price

August 22, 2021

The service technician was helpful explain to me what my car needed and the price for the service and kept me up-to-date on the status of my car . More

by ptillman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! Thank you for this fabulous, five-star review. We sincerely value your business here at Oak Lawn Toyota. Juan Vazquez, Service Manager

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