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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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May 27, 2021

Can’t say enough about Joe Cassello in service. Helped me out with my warranty work to make sure it was covered by my extended warranty. Thank you Joe for all your help. More

by ScottyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Oak Lawn Toyota responded

Thank you, Scotty, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 26, 2021

This was a return visit from one week ago. I presented three problems: the first was my check engine light was on was on again and which I reported the prior week; secondly my AC needed repairing and for More

by lmj2537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

May 25, 2021

Always very friendly.. explains everything needed and done... been going there for years.. best in cars and service... recommend oak lawn Toyota to everyone I know More

by ZAROS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

May 25, 2021

When I arrived I was greeted immediately, I had casually asked for a time of completion. He assured me he would make quick & he did. More

by Rlopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

May 24, 2021

My tire warning light came on. Tire losing air rapidly. Called Toyota would not be able to take me until late afternoon. Explained I would need a tow from AAA by that time and needed to be seen now. More

by Donald.potempa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

My service was great had a maintenance appointment. They got me and out in under a hour luv coming here the mechanics moved very quickly to get the job done. More

by SCOSTILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
May 25, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear they delivered such a great experience! Juan Vazquez, Service Manager

May 23, 2021

Very on time service , I was 15 min late and I was still able to get my car done within 1.5 hours. Car was kept clean More

by Mbrody511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, so it's great to hear we were able to meet your needs! Juan Vazquez, Service Manager

May 22, 2021

Thus far, the service has been awesome. Keith is always on it making sure customers are satisfied. Overall... My family has been with Toyota for decades for car purchases & services. Thank You! More

by Rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Oak Lawn Toyota responded

Thanks for your review, Rita! We appreciate your loyal business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

May 22, 2021

It should be called VIP oil change to all customers. From Joe at the service desk to Brian in transport even the woman at the cashiers desk all made a simple oil change visit a great reason why I shoul More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, Moe! We'll pass along your kind words to Joe, Brian, and the rest of our service team. We're glad we were able to help, and we look forward to seeing you again! Juan Vazquez, Service Manager

May 21, 2021

Great service as usual. FAST too! Always the best experience from any dealer. I wish all businesses were like this. Great group of people there. I would recommend Oak Lawn Toyota to all! More

by JCRRACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Oak Lawn Toyota responded

Thank you for sharing your thoughts about your excellent experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us. We're here for you anytime! Juan Vazquez, Service Manager

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