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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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May 08, 2021

Keith at the services department was very helpful and patience in listening to my questions and concerns with my car. He is very excellent in entertaining costumer like me. More

by FLORDELIZABERNABE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith and the rest of our team, and we look forward to working with you again. Juan Vazquez, Service Manager

May 08, 2021

I have never had such fast service as I did on April 26. My 7 month old 2021 Rav4 did not start. I contacted the service center around 7:10 am and by 8:30 my car was being towed to the dealership. By 1 More

by STEVEDAR78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
May 09, 2021 -

Oak Lawn Toyota responded

We appreciate your business, Steve, and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

May 08, 2021

I arrived early for my service appointment. The vehicle wasnt taken in until my appointment time. However, service was prompt once the started working. The service person was less than personable. My st More

by nwillis1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
May 09, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

May 08, 2021

Frank was wonderful! So helpful and patient! I couldn’t believe how quick the turnaround was from when I dropped off the car to when they called to say it was ready. More

by Steigerwaldrebeccan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Oak Lawn Toyota responded

It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

May 07, 2021

I have been using this dealership for service over 10 years. Always excellent. Always courteous and friendly I was impressed with COVID procedures. Surprised when they took my temperature. Not expected a More

by hsjvincent31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

May 07, 2021

The service department is great Always able to give The service department is great Always able to give advice,on what part can wait ,and what is needed.Will let you know if you drive you can cost mor More

by bert505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Oak Lawn Toyota responded

Thank you, Bert, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 07, 2021

My service was excellent. Greeted and professionally serviced by Frank, it made for a great day!i Thank you for a job well done 👍🏽 Thanks More

by lenni8020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Frank here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 06, 2021

The service dept was very friendly & courteous. I was taken care of in a timely fashion , however when I got home found out they only fixed one side of the car . I had clips missing from both sides of my More

by Mary Davanon
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Everyone was very helpful and eager to help. All my questions were answered and my concerns were addressed. Quick and efficient service, always a pleasant experience. Thanks for being there! More

by BFNCROCKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
May 07, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 06, 2021

excellent service from my initial contact Salvador Gaeta and seems all was taken care of. Very customer service oriented staff . Toyota is always my 1st choice More

by JUAREZMARYLOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Oak Lawn Toyota responded

Mary Lou, Thank you for the kind words for our service department! Sal and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

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